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Customer Service Representative

Job Description

Danfoss Power Solutions is seeking an enthusiastic Customer Service Representative to establish and maintain good relationships with customers on behalf of the company. 

Are you looking for an exciting, challenging and satisfying job with supportive and friendly colleagues, providing both personal and career development? Do you have great communication skills, a sociable attitude and a thorough knowledge of SAP? Then you could be the perfect candidate to complement our experienced and close-knit team of Customer Service Representatives supporting Danfoss Power Solutions from our office in Nordborg. 

As a Customer Service Representative within the EMEA Order Management team at Danfoss Power Solutions, you will be an active contributor to our committed and professional group responsible for maintaining and improving the customer experience. In this role, you will be the first point of contact for our direct and Strategic customers in the EMEA region, handling all incoming orders, delivery specifications and pricing information. Your position will involve management, support and timely information exchange with customers. The ability to foster relationships both internally and interdepartmentally to ensure the best outcome for the customer is an integral part of the role. Your commitment to excellence, attention to detail and a ‘can-do’ attitude is highly valuable in this arena. 

Job Responsibilities

  • Serve as the primary order contact for our EMEA customer network
  • Verify incoming orders, pricing and terms of delivery as well as availability of products
  • Partner and coordinate with the Danfoss international manufacturing sites to ensure timely delivery of products
  • Confirm orders with customers, answer incoming queries and respond to customer needs
  • Provide internal stakeholders with the highest level of support in all aspects of order processing and product delivery
  • Support the External Sales Team
  • Build and maintain a strong internal network to provide best customer support
  • Background & Skills

    The successful candidate will have:

  • A conscientious and diligent approach with a strong sense of customer empathy
  • A strong team ethic combined with initiative and self-awareness
  • A service oriented attitude and excellent communication skills both written and oral
  • Adaptable, organized and able to thrive under pressure when required
  • A positive approach to diversity and cross-cultural communications
  • Experience in a similar customer service role in industry, distribution, logistics or equivalent sector is desirable
  • Essential Knowledge, Experience and qualifications:

  • Background or education in business administration
  • Broad knowledge of MS office inclusive of Outlook and Excel
  • Preferably good SAP/R3 skills including EDI as well as Salesforce
  • Excellent written and verbal communication skills in English, and any other European language advantageous
  • For job specific and/or technical enquiries,  please contact Team Leader, Order Management, Kitty Hagsten ++45 2165 1012.
    For more general enquiries about working at Danfoss or about the recruitment process,  please contact Recruiter, Lynn Li, +45 5236 6912.

    Please apply at your earliest convenience.  We do not have an application deadline but accept applications as long as the job is posted. The position will be closed down once we have found the right candidate.

    Danfoss – Engineering Tomorrow

    At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways – driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

    Following our founder’s mindset ‘action speaks louder than words’, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

    Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.


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