CUSTOMER SERVICE - SWEDEN (FULL-TIME, COPENHAGEN - DK)

Do you want to join one of Denmark’s happiest e-commerce teams on an amazing growth journey and accelerate your digital career in Customer Experience Management & E-commerce Marketing?

 

ABOUT ANDLIGHT

AndLight is Scandinavia’s leading online retailer of premium designer lighting with ambitions to be Europe’s largest by 2020 by means of a strong, sustainable growth strategy, outstanding customer experiences, and a smart, dedicated team of students, entrepreneurs and e-commerce marketing profiles with loads of energy and positivity.

 

For our office in Copenhagen we are looking for a skilled and dedicated Swedish-speaking customer service colleague who is passionate about delivering excellent experiences to our customers through cheerful communication, and a structured, proactive approach to problem-solving and communication with our customers.

 

ABOUT YOUR ROLE

As a Customer Service employee in our e-commerce operations team you are expected to lead yourself and manage the responsibility for our business’ customer satisfaction level by managing in-bound communication with customers through email, telephone, chat, and social media, problem-solving cases for our soon-to-be-happy customers, and assisting the e-commerce marketing team with communication and translation-related projects.

 

PRIMARY RESPONSIBILITIES

  • Communication with customers through email, telephone, chat and social media in Swedish
  • Communication and translation support to our E-commerce Marketing Team in Swedish
  • Quality control and development of AndLight.se
  • Support with ad-hoc tasks related to brand building and business development in Sweden

 

OUR EXPECTATIONS. YOU HAVE/ARE:

  • Experience with customer experience management and/or e-commerce marketing fundamentals
  • Knowledge of communication best practices via email, chat, and social media
  • Proactive, structured, and cheerful with a good understanding and interest in great customer experiences
  • Graduated from a bachelor’s degree relevant to Communication, Marketing, or Business Management
  • Great communication skills in Swedish and English, both speech and writing

 

WHAT WE OFFER

  • Full-time position (37 hours/week) with plenty of responsibility, challenges, and a steep learning curve
  • An opportunity to grow your career in Customer Experience Management and E-commerce Marketing
  • A young international, diverse team of like-minded, ambitious, and happy colleagues
  • Structured professional- and personal development and possibility to progress in our organization
  • Flexibility and work-life balance

 

ARE YOU THE RIGHT CANDIDATE?

Send your application complete with CV and transcripts to partner Mads Saabye Jørgensen on mads@andlight.dk or contact Chief Marketing Officer, Mikkel Bjødstrup at +45 2371 4212 for more information. Interviews will be held on an ongoing basis and will conclude when the right candidate is found.

 

AndLight ApS

Tømmergravsgade 4B, 2450 København SV

+45 4444 6244 - info@andlight.dk

www.andlight.se


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330048186Phoenix-6467717812019-06-24T00:00:00CUSTOMER SERVICE - SWEDEN (FULL-TIME, COPENHAGEN - DK)

Do you want to join one of Denmark’s happiest e-commerce teams on an amazing growth journey and accelerate your digital career in Customer Experience Management & E-commerce Marketing?

 

ABOUT ANDLIGHT

AndLight is Scandinavia’s leading online retailer of premium designer lighting with ambitions to be Europe’s largest by 2020 by means of a strong, sustainable growth strategy, outstanding customer experiences, and a smart, dedicated team of students, entrepreneurs and e-commerce marketing profiles with loads of energy and positivity.

 

For our office in Copenhagen we are looking for a skilled and dedicated Swedish-speaking customer service colleague who is passionate about delivering excellent experiences to our customers through cheerful communication, and a structured, proactive approach to problem-solving and communication with our customers.

 

ABOUT YOUR ROLE

As a Customer Service employee in our e-commerce operations team you are expected to lead yourself and manage the responsibility for our business’ customer satisfaction level by managing in-bound communication with customers through email, telephone, chat, and social media, problem-solving cases for our soon-to-be-happy customers, and assisting the e-commerce marketing team with communication and translation-related projects.

 

PRIMARY RESPONSIBILITIES

  • Communication with customers through email, telephone, chat and social media in Swedish
  • Communication and translation support to our E-commerce Marketing Team in Swedish
  • Quality control and development of AndLight.se
  • Support with ad-hoc tasks related to brand building and business development in Sweden

 

OUR EXPECTATIONS. YOU HAVE/ARE:

  • Experience with customer experience management and/or e-commerce marketing fundamentals
  • Knowledge of communication best practices via email, chat, and social media
  • Proactive, structured, and cheerful with a good understanding and interest in great customer experiences
  • Graduated from a bachelor’s degree relevant to Communication, Marketing, or Business Management
  • Great communication skills in Swedish and English, both speech and writing

 

WHAT WE OFFER

  • Full-time position (37 hours/week) with plenty of responsibility, challenges, and a steep learning curve
  • An opportunity to grow your career in Customer Experience Management and E-commerce Marketing
  • A young international, diverse team of like-minded, ambitious, and happy colleagues
  • Structured professional- and personal development and possibility to progress in our organization
  • Flexibility and work-life balance

 

ARE YOU THE RIGHT CANDIDATE?

Send your application complete with CV and transcripts to partner Mads Saabye Jørgensen on mads@andlight.dk or contact Chief Marketing Officer, Mikkel Bjødstrup at +45 2371 4212 for more information. Interviews will be held on an ongoing basis and will conclude when the right candidate is found.

 

AndLight ApS

Tømmergravsgade 4B, 2450 København SV

+45 4444 6244 - info@andlight.dk

www.andlight.se

Do you want to join one of Denmark s happiest e-commerce teams on an amazing growth journey and accelerate your digital career in Customer Experience Management E-commerce Marketing? ABOUT ANDLIGHT AndLight is Scandinavia s leading online retailer of premium designer lighting with ambitions to be Europe s largest by 2020 by means of a strong, sustainable growth strategy, outstanding customer experiences, and a smart, dedicated team of students, entrepreneurs and e-commerce marketing profiles with loads of energy and positivity. For our office in Copenhagen we are looking for a skilled and dedicated Swedish-speaking customer service colleague who is passionate about delivering excellent experiences to our customers through cheerful communication, and a structured, proactive approach to problem-solving and communication with our customers. ABOUT YOUR ROLE As a Customer Service employee in our e-commerce operations team you are expected to lead yourself and manage the responsibility for our business customer satisfaction level by managing in-bound communication with customers through email, telephone, chat, and social media, problem-solving cases for our soon-to-be-happy customers, and assisting the e-commerce marketing team with communication and translation-related projects. PRIMARY RESPONSIBILITIES Communication with customers through email, telephone, chat and social media in Swedish Communication and translation support to our E-commerce Marketing Team in Swedish Quality control and development of AndLight.se Support with ad-hoc tasks related to brand building and business development in Sweden OUR EXPECTATIONS. YOU HAVE ARE: Experience with customer experience management and or e-commerce marketing fundamentals Knowledge of communication best practices via email, chat, and social media Proactive, structured, and cheerful with a good understanding and interest in great customer experiences Graduated from a bachelor s degree relevant to Communication, Marketing, or Business Management Great communication skills in Swedish and English, both speech and writing WHAT WE OFFER Full-time position (37 hours week) with plenty of responsibility, challenges, and a steep learning curve An opportunity to grow your career in Customer Experience Management and E-commerce Marketing A young international, diverse team of like-minded, ambitious, and happy colleagues Structured professional- and personal development and possibility to progress in our organization Flexibility and work-life balance ARE YOU THE RIGHT CANDIDATE? Send your application complete with CV and transcripts to partner Mads Saabye Jørgensen on mads@andlight.dk or contact Chief Marketing Officer, Mikkel Bjødstrup at 45 2371 4212 for more information. Interviews will be held on an ongoing basis and will conclude when the right candidate is found. AndLight ApS Tømmergravsgade 4B, 2450 København SV 45 4444 6244 - info@andlight.dk www.andlight.se11jobnet64677178100000000000aDK_OFIR_02DKDanmark228DKK2019-07-30T00:00:0000010EuropaDanmarkSjælland & øerStorkøbenhavnKøbenhavn3551603AndLight11Tømmergravsgade 4B2450København SVDKDanmark0mads@andlight.dkDKDanmarkDKDanmark8Fuldtid46Permanent782673JobNet5008613500861310024-06-20190https://dispatcher.ofir.dk/statistic/register?context=FeedEntrySearchedCount&feedId=dc2beb84&entryId=64677178https://dispatcher.ofir.dk/statistic/register?context=FeedEntryDisplayCount&feedId=dc2beb84&entryId=64677178https://dispatcher.ofir.dk/statistic/register?context=JobApplicationInitiatedCount&feedId=dc2beb84&entryId=64677178&page=ShowJob&component=SendApplicationButtonhttps://dispatcher.ofir.dk/statistic/register?context=JobApplicationAppliedCount&feedId=dc2beb84&entryId=64677178&page=EmailApplyForm&component=SendApplicationButton1Dansk3Læse/ tale913230Kundeservicemedarbejder2Salg362122219mads@andlight.dkmads@andlight.dkDKDanmarkDKDanmark330055786Swedish speaking customer representative - svensktalande kundrepresentantRobot Our Swedish team at Nordiccom in Copenhagen is growing and therefore we are looking for Swedish speaking customer representative for projects dealing with the Swedish finance market. Here you will be a part of an ambitious and resultoriented company. With the entire North European market as our workplace, and the phone as our tool, we provide solutions for sales, customer service for a wide range of companies in the financial business. Är du bra på kommunikation? Vill du arbeta i en ung och dynamisk miljö? Då kan det vara dig vi söker! Nordiccom, i hjärtat av Köpenhamn, expanderar nu vår svenska marknad och behöver därför en motiverad kundrepresentant eller person som har lusten och viljan till att bli det. Dina arbetsuppgifter kommer främst bestå av kundservice och vägledning till befintliga bankkunder med telefonen som redskap. Vi arbetar med goda, seriösa produkter som skapar värde för våra kunder! Vad vi förväntar av dig: Att du pratar flytande svenska Att du är tävlingsinriktad och arbetar för att se resultat Att du är samarbetsvillig och en team player Att du kan utstråla glädje genom telefonen Att du har viljan att lära och att du önskar att utveckla dina kompetenser inom service Att du vill arbeta självständigt inom ett specifikt ansvarsområde Tidigare erfarenheter av kundservice är en merit, men inte ett krav Vi erbjuder dig: Personlig och professionell utveckling Grundlig uppträning och löpande coaching En ung och multi-nationell arbetsmiljö med informell ton och hög trivsel Daglig kontakt och kommunikation med olika typer av människor Roliga tävlingar och trevliga team events Fast grundlön samt bonusar Vem är vi ? Nordiccom ApS är en nordisk verksamhet placerad i hjärtat av Köpenhamn. Hos oss rådgiver, vägleder och säljer vi till befintliga bankkunder med telefonen som redskap. Här möter du både danskar, svenskar och finländare i allt består vi av ca. 90 medarbetare fördelade på olika team. Våra projekt består primärt av B2C-försäljning och kundservice inom bank- och finanssektorn i Skandinavien. På Nordiccom värdesätter vi professionalism, men också att ha det kul när vi kommer till arbetet. Det är viktigt för oss att våra anställda utvecklas, blir duktiga och är med till att skapa goda resultat därför erbjuder vi grundlig utbildning av nya medarbetare. Låter detta intressant? Skicka då in din ansökan och ditt CV hr@nordiccom.dk och märk den svensk eller ring 4588776800 om du har frågor till tjänsten. Rekrytering och anställning av rätta profiler sker löpande. Vi ser fram emot att läsa din ansökan! Are you up to these new challenges together with our team, please send an application to hr@nordiccom.dk. Please note your application svensk .

Our Swedish team at Nordiccom in Copenhagen is growing and therefore we are looking for Swedish speaking customer representative for projects dealing with the Swedish finance market.

Here you will be a part of an ambitious and resultoriented company. With the entire North European market as our workplace, and the phone as our tool, we provide solutions for sales, customer service for a wide range of companies in the financial business.

Är du bra på kommunikation? Vill du arbeta i en ung och dynamisk miljö? Då kan det vara dig vi söker!  

Nordiccom, i hjärtat av Köpenhamn, expanderar nu vår svenska marknad och behöver därför en motiverad kundrepresentant – eller person som har lusten och viljan till att bli det.  

Dina arbetsuppgifter kommer främst bestå av kundservice och vägledning till befintliga bankkunder med telefonen som redskap. Vi arbetar med goda, seriösa produkter som skapar värde för våra kunder!  

Vad vi förväntar av dig:  

  • Att du pratar flytande svenska  
  • Att du är tävlingsinriktad och arbetar för att se resultat  
  • Att du är samarbetsvillig och en team player  
  • Att du kan utstråla glädje genom telefonen  
  • Att du har viljan att lära och att du önskar att utveckla dina kompetenser inom service
  • Att du vill arbeta självständigt inom ett specifikt ansvarsområde  
  • Tidigare erfarenheter av kundservice är en merit, men inte ett krav    

Vi erbjuder dig:  

  • Personlig och professionell utveckling  
  • Grundlig uppträning och löpande coaching  
  • En ung och multi-nationell arbetsmiljö med informell ton och hög trivsel  
  • Daglig kontakt och kommunikation med olika typer av människor  
  • Roliga tävlingar och trevliga team events 
  • Fast grundlön samt bonusar      

Vem är vi ?

Nordiccom ApS är en nordisk verksamhet placerad i hjärtat av Köpenhamn. Hos oss rådgiver, vägleder och säljer vi till befintliga bankkunder med telefonen som redskap. Här möter du både danskar, svenskar och finländare; i allt består vi av ca. 90 medarbetare fördelade på olika team. Våra projekt består primärt av B2C-försäljning och kundservice inom bank- och finanssektorn i Skandinavien.    

På Nordiccom värdesätter vi professionalism, men också att ha det kul när vi kommer till arbetet. Det är viktigt för oss att våra anställda utvecklas, blir duktiga och är med till att skapa goda resultat; därför erbjuder vi grundlig utbildning av nya medarbetare.  

Låter detta intressant? Skicka då in din ansökan och ditt CV hr@nordiccom.dk och märk den "svensk" eller ring +4588776800 om du har frågor till tjänsten. Rekrytering och anställning av rätta profiler sker löpande. Vi ser fram emot att läsa din ansökan! 

Are you up to these new challenges together with our team, please send an application to hr@nordiccom.dk. Please note your application “svensk”.

NORDICCOM ApSKøbenhavn NV2019-07-06T00:00:002019-07-29T00:00:00
330053808Svensktalande It-Supporter (projektbaserad anställning)Robot Kan du hj lpa och rådgiva våra fantastiska kunder? I Zitcom håller vi oss sysselsatta, och vår kundportf lj v xer. r du någon som erbjuder utm rkt service, och som gillar att gå the extra mile f r kunden, så kanske DU r den VI s ker till vårt dedikerade tekniska kundserviceteam. Vi r i behov av en ny skicklig medarbetare, som kan s kra att vi forts tter att ge våra kunder en 5-stj rnigt service. Som en del av teamet kommer dina prim ra uppgifter att vara: hj lpa och ge råd till våra kunder i våra varum rken Surftown och UnoEuro, med sina frågor och utmaningar via telefon, chatt och e-post - både svensk och engelsk talande kunder utf ra våra Service Desk-tj nster och bidra till merf rs ljningen av dessa via telefon och e-post. Naturligtvis ser vi till att du får en grundlig introduktion och utbildning i våra produkter och system. Dina kollegor r inte bara passionerade att hj lpa våra kunder, utan också varandra. Du blir en del av ett ungt, professionellt och engagerat team, d r tonen r informell och humoristisk. Din bakgrund och profil Din pedagogiska bakgrund r inte så viktig. Det viktigaste f r oss r att du r nyfiken, fokuserad och kan hantera en h g inl rningskurva. Bara din fantasi begr nsar dina utvecklingsm jligheter, om du: har l tt f r att l ra och r motiverad av att l ra dig nya saker r bekant med de mest anv nda CMS-systemen, så som Wordpress, Joomla och Umbraco talar och skriver svenska och engelska på h g nivå r en lagspelare och en bra kollega. Det r också en f rdel om du: har kunskap inom PHP7 eller asp.net Core på hobbynivå har kunskaper inom hosting - både Linux och Windows. Din (kanske) blivande arbetsgivare Zitcom A S r ett av Danmarks ledande hosting- och cloudleverant rer f r små och medelstora f retag. Vi erbjuder olika l sningar så som webbhotell, dom ner och olika CMS-system f r många svenska, danska och engelska talande kunder. Vi blev korade till Danmarks b sta IT-f retag 2017 av Computerworld, men vi n jer oss inte med detta utan arbetar vidare mot nya mål. Vi r 190 anst llda som lskar ett h gt tempo. Konversationen i f retaget r informellt och med en glimten i gat. Strukturen r platt och utan verkst llande kontor. Som anst lld hos Zitcom A S erbjuder vi: Utveckling av dina yrkeskunskaper Rabatter och anst llningserbjudanden så som fitness, massage och f rsk frukt En m ngd sociala evenemang och personalresor - ven på avdelningenivå. Information och ans kning Låter detta något f r dig och eller har du frågor om positionen? r du v lkommen att kontakta vår Customer Service Manager, Marcus Ribbing på 46 734024488. Om du vill ans ka till positionen kan du anv nda knappen s k jobbet . Vi utv rderar och intervjuar kontinuerligt kandidater f r positionen, så skicka din ans kan så snart som m jligt. Tj nsten r på 37 timmar vecka. Arbetsplats: Arne Jacobsens All 15, 2 våning, 2300 K penhamn (h ger vid Metron restad) Tilltr de: Snarast m jligt. Anst llningen r en projektanst llning som str cker sig t.o.m 31 8 - 2020.

Kan du hjälpa och rådgiva våra fantastiska kunder?

I Zitcom håller vi oss sysselsatta, och vår kundportfölj växer. Är du någon som erbjuder utmärkt service, och som gillar att gå ”the extra mile” för kunden, så kanske DU är den VI söker till vårt dedikerade tekniska kundserviceteam. Vi är i behov av en ny skicklig medarbetare, som kan säkra att vi fortsätter att ge våra kunder en 5-stjärnigt service.

Som en del av teamet kommer dina primära uppgifter att vara:

  • hjälpa och ge råd till våra kunder i våra varumärken Surftown och UnoEuro, med sina frågor och utmaningar via telefon, chatt och e-post - både svensk och engelsk talande kunder  
  • utföra våra Service Desk-tjänster och bidra till merförsäljningen av dessa via telefon och e-post.  

Naturligtvis ser vi till att du får en grundlig introduktion och utbildning i våra produkter och system. Dina kollegor är inte bara passionerade att hjälpa våra kunder, utan också varandra. Du blir en del av ett ungt, professionellt och engagerat team, där tonen är informell och humoristisk.

Din bakgrund och profil

Din pedagogiska bakgrund är inte så viktig. Det viktigaste för oss är att du är nyfiken, fokuserad och kan hantera en hög inlärningskurva. Bara din fantasi begränsar dina utvecklingsmöjligheter, om du:

  • har lätt för att lära och är motiverad av att lära dig nya saker  
  • är bekant med de mest använda CMS-systemen, så som; Wordpress, Joomla och Umbraco  
  • talar och skriver svenska och engelska på hög nivå    
  • är en lagspelare och en bra kollega.  

 Det är också en fördel om du:

  • har kunskap inom PHP7 eller asp.net/Core på hobbynivå  
  • har kunskaper inom hosting - både Linux och Windows.  

Din (kanske) blivande arbetsgivare 

Zitcom A/S är ett av Danmarks ledande hosting- och cloudleverantörer för små och medelstora företag. Vi erbjuder olika lösningar så som; webbhotell, domäner och olika CMS-system för många svenska, danska och engelska talande kunder. Vi blev korade till Danmarks bästa IT-företag 2017 av Computerworld, men vi nöjer oss inte med detta utan arbetar vidare mot nya mål.

Vi är 190 anställda som älskar ett högt tempo. Konversationen i företaget är informellt och med en glimten i ögat. Strukturen är platt och utan verkställande kontor.   Som anställd hos Zitcom A/S erbjuder vi:    

  • Utveckling av dina yrkeskunskaper    
  • Rabatter och anställningserbjudanden så som fitness, massage och färsk frukt    
  • En mängd sociala evenemang och personalresor - även på avdelningenivå.

Information och ansökning

Låter detta något för dig och/eller har du frågor om positionen? Är du välkommen att kontakta vår Customer Service Manager, Marcus Ribbing på +46 734024488.   

Om du vill ansöka till positionen kan du använda knappen "sök jobbet".

Vi utvärderar och intervjuar kontinuerligt kandidater för positionen, så skicka din ansökan så snart som möjligt.

Tjänsten är på 37 timmar/vecka.

Arbetsplats: Arne Jacobsens Allé 15, 2 våning, 2300 Köpenhamn (höger vid Metron Örestad)   

Tillträde: Snarast möjligt. Anställningen är en projektanställning som sträcker sig t.o.m 31/8 - 2020.

Zitcom a/sKøbenhavn S2019-07-05T00:00:002019-08-27T00:00:00
330051599Swedish Speaking Customer Service AdvisorRobot We are looking for the very best customer service talent to match our customers expectations. Providing a first class service will always be at the forefront of who you are and what you do. If you possess the communication skills and have a great attitude to teamwork, we will teach you the rest! The Work This role consists of resolving customer enquiries via telephone, email, Web chat and Social Media. The CSR customer interactions will include (but not limited to) complaint resolution, product inquiry ordering and product return exchange inquiries. Provide high quality, premium customer service via chat, telephone and email in Swedish Assist in continuous improvement projects to help keep processes efficient and customers happy Provide administrative support to Management team and supervisor, covering off any ad hoc tasks when requested e.g. Translations To ensure you are working within the required targets e.g. call length, quality, speed of answering queries Record accurately the outcome of your contact into the database Ensure product knowledge is kept up to date and to participate in ongoing refresher training when required Understand and comply with all company and client security requirements, Policies, and Procedures To support customers and respond to queries such as returns process, product enquires, questions regarding orders etc. Workplace, Contact Applying The workplace is Sitel s office in Copenhagen, Sluseholmen 2-4, 3rd floor, 2450 Kbh. SV. Salary is DKK 18 290,00 per month. We are looking to fill the position as soon as possible so do not hesitate to apply if you feel that this ad sums up your character and ambitions. For more information about Sitel go to website, or have a look at our FaceBook page.

We are looking for the very best customer service talent to match our customers' expectations. Providing a first class service will always be at the forefront of who you are and what you do. If you possess the communication skills and have a great attitude to teamwork, we will teach you the rest!

The Work

This role consists of resolving customer enquiries via telephone, email, Web chat and Social Media. The CSR customer interactions will include (but not limited to) complaint resolution, product inquiry/ordering and product return/exchange inquiries.

  • Provide high quality, premium customer service via chat, telephone and email in Swedish
  • Assist in continuous improvement projects to help keep processes efficient and customers happy
  • Provide administrative support to Management team and supervisor, covering off any ad hoc tasks when requested e.g. Translations
  • To ensure you are working within the required targets e.g. call length, quality, speed of answering queries
  • Record accurately the outcome of your contact into the database
  • Ensure product knowledge is kept up to date and to participate in ongoing refresher training when required
  • Understand and comply with all company and client security requirements, Policies, and Procedures
  • To support customers and respond to queries such as returns process, product enquires, questions regarding orders etc.

Workplace, Contact & Applying

The workplace is Sitel’s office in Copenhagen, Sluseholmen 2-4, 3rd floor, 2450 Kbh. SV.

Salary is DKK 18 290,00 per month.

We are looking to fill the position as soon as possible so do not hesitate to apply if you feel that this ad sums up your character and ambitions. 

For more information about Sitel go to website, or have a look at our FaceBook page.

SITEL DENMARK ApSKøbenhavn SV2019-07-01T00:00:002019-08-23T00:00:00
330051595Finnish Speaking Customer Service AdvisorRobot Do you speak Finnish fluently? Do you love exceeding customers expectations? Do you want to be part of a strong team at a dynamic workplace? Then we have the role for you! About you We are looking for the very best customer service talent to match our customers expectations. Providing a first class service will always be at the forefront of who you are and what you do. If you possess the communication skills and have a great attitude to teamwork, we will teach you the rest! Why you should join Sitel At Sitel we believe our staff is our most important asset which means that we take pride in finding the best, most talented, and driven employees who will make great colleagues. Among the benefits of working with us is a great social environment with an atmosphere of joy, pace and ambitions. Our office is nice and spacious with open working stations. We have health insurance and a great pension scheme. The Work You will have to deliver an exceptional support and service on the market over phone and email to product users who contact us with questions on function, handling orders, or any other enquiries. To complement the quality of the products, we have to ensure the service accompanied live up to the highest possible standards. Workplace, Contact Applying The workplace is Sitel s office in Copenhagen, Sluseholmen 2-4, 3rd floor, 2450 Kbh. SV. We are looking to fill the position as soon as possible so do not hesitate to apply if you feel that this ad sums up your character and ambitions. For more information about Sitel go to http: www.sitel.com, or have a look at our FaceBook page.

Do you speak Finnish fluently? Do you love exceeding customers’ expectations? Do you want to be part of a strong team at a dynamic workplace?

Then we have the role for you!

About you

We are looking for the very best customer service talent to match our customers' expectations. Providing a first class service will always be at the forefront of who you are and what you do. If you possess the communication skills and have a great attitude to teamwork, we will teach you the rest!

Why you should join Sitel

At Sitel we believe our staff is our most important asset which means that we take pride in finding the best, most talented, and driven employees who will make great colleagues.

Among the benefits of working with us is a great social environment with an atmosphere of joy, pace and ambitions.

Our office is nice and spacious with open working stations. We have health insurance and a great pension scheme.

The Work

You will have to deliver an exceptional support and service on the market over phone and email to product users who contact us with questions on function, handling orders, or any other enquiries.

To complement the quality of the products, we have to ensure the service accompanied live up to the highest possible standards.

Workplace, Contact & Applying

The workplace is Sitel’s office in Copenhagen, Sluseholmen 2-4, 3rd floor, 2450 Kbh. SV.

We are looking to fill the position as soon as possible so do not hesitate to apply if you feel that this ad sums up your character and ambitions. 

For more information about Sitel go to http://www.sitel.com, or have a look at our FaceBook page.

SITEL DENMARK ApSKøbenhavn SV2019-07-01T00:00:002019-08-26T00:00:00
330051559Norwegian Speaking Customer Service AdvisorRobot Do you speak Norwegian? Do you want a meaningful job in a global company? Then we have the role for you! Why you should join Sitel At Sitel we believe our staff is our most important asset which means that we take pride in finding the best, most talented, and driven employees who will make great colleagues. Among the benefits of working with us is a great social environment with an atmosphere of joy, pace and ambitions. Our office is nice and spacious with open working stations. We have health insurance and a great pension scheme. The Work This role consists of resolving customer enquiries via telephone, email, web chat and Social Media. The CSR customer interactions will include (but not limited to) complaint resolution, product inquiry ordering and product return exchange inquiries. Provide high quality premium customer service via chat, telephone and email in Norwegian. Assist in continuous improvement projects to help keep processes efficient and customers happy. Provide administrative support to Management team and supervisor, covering off any ad hoc tasks when requested e.g. translations. To ensure you are working within the required targets e.g. call length, quality, speed of answering queries. Ensure product knowledge is kept up to date and to participate in ongoing refresher training when required Understand and comply with all company and client security requirements and Policies and Procedures Workplace, Contact Applying The workplace is Sitel s office in Copenhagen, Sluseholmen 2-4, 3rd floor, 2450 Kbh. SV. Working hours on the Norwegian speaking line are Monday to Friday from 08:00-16:00. We are looking to fill the position as soon as possible so do not hesitate to apply if you feel that this ad sums up your character and ambitions. For more information about Sitel go to www.sitel.com, or have a look at our FaceBook page.

Do you speak Norwegian? Do you want a meaningful job in a global company? Then we have the role for you!

Why you should join Sitel

At Sitel we believe our staff is our most important asset which means that we take pride in finding the best, most talented, and driven employees who will make great colleagues.

Among the benefits of working with us is a great social environment with an atmosphere of joy, pace and ambitions.

Our office is nice and spacious with open working stations. We have health insurance and a great pension scheme.

 

The Work

This role consists of resolving customer enquiries via telephone, email, web chat and Social Media. The CSR customer interactions will include (but not limited to) complaint resolution, product inquiry/ordering and product return/exchange inquiries.

  • Provide high quality premium customer service via chat, telephone and email in Norwegian.
  • Assist in continuous improvement projects to help keep processes efficient and customers happy.
  • Provide administrative support to Management team and supervisor, covering off any ad hoc tasks when requested e.g. translations.
  • To ensure you are working within the required targets e.g. call length, quality, speed of answering queries.
  • Ensure product knowledge is kept up to date and to participate in ongoing refresher training when required
  • Understand and comply with all company and client security requirements and Policies and Procedures

 

Workplace, Contact & Applying

The workplace is Sitel’s office in Copenhagen, Sluseholmen 2-4, 3rd floor, 2450 Kbh. SV.

Working hours on the Norwegian speaking line are Monday to Friday from 08:00-16:00.

We are looking to fill the position as soon as possible so do not hesitate to apply if you feel that this ad sums up your character and ambitions. 

For more information about Sitel go to www.sitel.com, or have a look at our FaceBook page.

SITEL DENMARK ApSKøbenhavn SV2019-07-01T00:00:002019-08-23T00:00:00
da-DK

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