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CUSTOMER SERVICE - SWEDEN (FULL-TIME, COPENHAGEN - DK)

Do you want to join one of Denmark’s happiest e-commerce teams on an amazing growth journey and accelerate your digital career in Customer Experience Management & E-commerce Marketing?

 

ABOUT ANDLIGHT

AndLight is Scandinavia’s leading online retailer of premium designer lighting with ambitions to be Europe’s largest by 2020 by means of a strong, sustainable growth strategy, outstanding customer experiences, and a smart, dedicated team of students, entrepreneurs and e-commerce marketing profiles with loads of energy and positivity.

 

For our office in Copenhagen we are looking for a skilled and dedicated Swedish-speaking customer service colleague who is passionate about delivering excellent experiences to our customers through cheerful communication, and a structured, proactive approach to problem-solving and communication with our customers.

 

ABOUT YOUR ROLE

As a Customer Service employee in our e-commerce operations team you are expected to lead yourself and manage the responsibility for our business’ customer satisfaction level by managing in-bound communication with customers through email, telephone, chat, and social media, problem-solving cases for our soon-to-be-happy customers, and assisting the e-commerce marketing team with communication and translation-related projects.

 

PRIMARY RESPONSIBILITIES

  • Communication with customers through email, telephone, chat and social media in Swedish
  • Communication and translation support to our E-commerce Marketing Team in Swedish
  • Quality control and development of AndLight.se
  • Support with ad-hoc tasks related to brand building and business development in Sweden

 

OUR EXPECTATIONS. YOU HAVE/ARE:

  • Experience with customer experience management and/or e-commerce marketing fundamentals
  • Knowledge of communication best practices via email, chat, and social media
  • Proactive, structured, and cheerful with a good understanding and interest in great customer experiences
  • Graduated from a bachelor’s degree relevant to Communication, Marketing, or Business Management
  • Great communication skills in Swedish and English, both speech and writing

 

WHAT WE OFFER

  • Full-time position (37 hours/week) with plenty of responsibility, challenges, and a steep learning curve
  • An opportunity to grow your career in Customer Experience Management and E-commerce Marketing
  • A young international, diverse team of like-minded, ambitious, and happy colleagues
  • Structured professional- and personal development and possibility to progress in our organization
  • Flexibility and work-life balance

 

ARE YOU THE RIGHT CANDIDATE?

Send your application complete with CV and transcripts to partner Mads Saabye Jørgensen on mads@andlight.dk or contact Chief Marketing Officer, Mikkel Bjødstrup at +45 2371 4212 for more information. Interviews will be held on an ongoing basis and will conclude when the right candidate is found.

 

AndLight ApS

Tømmergravsgade 4B, 2450 København SV

+45 4444 6244 - info@andlight.dk

www.andlight.se


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330048186Phoenix-6467717812019-06-24T00:00:00CUSTOMER SERVICE - SWEDEN (FULL-TIME, COPENHAGEN - DK)

Do you want to join one of Denmark’s happiest e-commerce teams on an amazing growth journey and accelerate your digital career in Customer Experience Management & E-commerce Marketing?

 

ABOUT ANDLIGHT

AndLight is Scandinavia’s leading online retailer of premium designer lighting with ambitions to be Europe’s largest by 2020 by means of a strong, sustainable growth strategy, outstanding customer experiences, and a smart, dedicated team of students, entrepreneurs and e-commerce marketing profiles with loads of energy and positivity.

 

For our office in Copenhagen we are looking for a skilled and dedicated Swedish-speaking customer service colleague who is passionate about delivering excellent experiences to our customers through cheerful communication, and a structured, proactive approach to problem-solving and communication with our customers.

 

ABOUT YOUR ROLE

As a Customer Service employee in our e-commerce operations team you are expected to lead yourself and manage the responsibility for our business’ customer satisfaction level by managing in-bound communication with customers through email, telephone, chat, and social media, problem-solving cases for our soon-to-be-happy customers, and assisting the e-commerce marketing team with communication and translation-related projects.

 

PRIMARY RESPONSIBILITIES

  • Communication with customers through email, telephone, chat and social media in Swedish
  • Communication and translation support to our E-commerce Marketing Team in Swedish
  • Quality control and development of AndLight.se
  • Support with ad-hoc tasks related to brand building and business development in Sweden

 

OUR EXPECTATIONS. YOU HAVE/ARE:

  • Experience with customer experience management and/or e-commerce marketing fundamentals
  • Knowledge of communication best practices via email, chat, and social media
  • Proactive, structured, and cheerful with a good understanding and interest in great customer experiences
  • Graduated from a bachelor’s degree relevant to Communication, Marketing, or Business Management
  • Great communication skills in Swedish and English, both speech and writing

 

WHAT WE OFFER

  • Full-time position (37 hours/week) with plenty of responsibility, challenges, and a steep learning curve
  • An opportunity to grow your career in Customer Experience Management and E-commerce Marketing
  • A young international, diverse team of like-minded, ambitious, and happy colleagues
  • Structured professional- and personal development and possibility to progress in our organization
  • Flexibility and work-life balance

 

ARE YOU THE RIGHT CANDIDATE?

Send your application complete with CV and transcripts to partner Mads Saabye Jørgensen on mads@andlight.dk or contact Chief Marketing Officer, Mikkel Bjødstrup at +45 2371 4212 for more information. Interviews will be held on an ongoing basis and will conclude when the right candidate is found.

 

AndLight ApS

Tømmergravsgade 4B, 2450 København SV

+45 4444 6244 - info@andlight.dk

www.andlight.se

2019-07-31T00:51:45.150 Do you want to join one of Denmark s happiest e-commerce teams on an amazing growth journey and accelerate your digital career in Customer Experience Management E-commerce Marketing? ABOUT ANDLIGHT AndLight is Scandinavia s leading online retailer of premium designer lighting with ambitions to be Europe s largest by 2020 by means of a strong, sustainable growth strategy, outstanding customer experiences, and a smart, dedicated team of students, entrepreneurs and e-commerce marketing profiles with loads of energy and positivity. For our office in Copenhagen we are looking for a skilled and dedicated Swedish-speaking customer service colleague who is passionate about delivering excellent experiences to our customers through cheerful communication, and a structured, proactive approach to problem-solving and communication with our customers. ABOUT YOUR ROLE As a Customer Service employee in our e-commerce operations team you are expected to lead yourself and manage the responsibility for our business customer satisfaction level by managing in-bound communication with customers through email, telephone, chat, and social media, problem-solving cases for our soon-to-be-happy customers, and assisting the e-commerce marketing team with communication and translation-related projects. PRIMARY RESPONSIBILITIES Communication with customers through email, telephone, chat and social media in Swedish Communication and translation support to our E-commerce Marketing Team in Swedish Quality control and development of AndLight.se Support with ad-hoc tasks related to brand building and business development in Sweden OUR EXPECTATIONS. YOU HAVE ARE: Experience with customer experience management and or e-commerce marketing fundamentals Knowledge of communication best practices via email, chat, and social media Proactive, structured, and cheerful with a good understanding and interest in great customer experiences Graduated from a bachelor s degree relevant to Communication, Marketing, or Business Management Great communication skills in Swedish and English, both speech and writing WHAT WE OFFER Full-time position (37 hours week) with plenty of responsibility, challenges, and a steep learning curve An opportunity to grow your career in Customer Experience Management and E-commerce Marketing A young international, diverse team of like-minded, ambitious, and happy colleagues Structured professional- and personal development and possibility to progress in our organization Flexibility and work-life balance ARE YOU THE RIGHT CANDIDATE? Send your application complete with CV and transcripts to partner Mads Saabye Jørgensen on mads@andlight.dk or contact Chief Marketing Officer, Mikkel Bjødstrup at 45 2371 4212 for more information. Interviews will be held on an ongoing basis and will conclude when the right candidate is found. AndLight ApS Tømmergravsgade 4B, 2450 København SV 45 4444 6244 - info@andlight.dk www.andlight.se11jobnet64677178100000000000IDK_OFIR_02DKDanmark228DKK2019-07-30T00:00:0000010EuropaDanmarkSjælland & øerStorkøbenhavnKøbenhavn3551603AndLight11Tømmergravsgade 4B2450København SVDKDanmark0mads@andlight.dkDKDanmarkDKDanmark8Fuldtid46Permanent782673JobNet5008613500861310024-06-20190https://dispatcher.ofir.dk/statistic/register?context=FeedEntrySearchedCount&feedId=dc2beb84&entryId=64677178https://dispatcher.ofir.dk/statistic/register?context=FeedEntryDisplayCount&feedId=dc2beb84&entryId=64677178https://dispatcher.ofir.dk/statistic/register?context=JobApplicationInitiatedCount&feedId=dc2beb84&entryId=64677178&page=ShowJob&component=SendApplicationButtonhttps://dispatcher.ofir.dk/statistic/register?context=JobApplicationAppliedCount&feedId=dc2beb84&entryId=64677178&page=EmailApplyForm&component=SendApplicationButtonCUSTOMER SERVICE - SWEDEN (FULL-TIME, COPENHAGEN - DK)1Dansk3Læse/ tale913230Kundeservicemedarbejder2Salg362122219mads@andlight.dkmads@andlight.dkDKDanmarkDKDanmark330110783Kundeservicemedarbejder - Customer Service RepresentativeBasic Customer Service Representative The Global Exchange Group is a Spanish multinational Company specialised in foreign currency exchange services for tourists at International Airports. We operate in 20 countries and 5 continents, and have a branch-network with over 180 branches. http: www.global-exchange.com Thanks to our vast experience in the travel money industry, we have managed to come up with an alternative and very professional approach, without disregarding our Customers needs and always striving for excellence in the service. Today, we have an ambitious expansion plan in regions such as Eastern Europe, the Middle East, Africa and Asia Pacific. In this exciting context, we are starting operations in Copenhagen Airport in November 2016 furthermore you will be part of the company in October for two weeks of paid training. If you love customer service and sells this is your opportunity! We are looking for candidates with costumer sales experience from 1 to 3 years. Joining Global Exchange you will have the opportunity to enhance an excel your costumer care and sales skills working with a world-class financial services company. The overall goal of the position is to provide an excellent service to all our customers and sell our top-market products, adhering to the internal procedures and the legal regulations. These are some of the key responsibilities of the position: Identify customer s needs and represent properly the company during the exchange operation, offering the advantages or the process and facilitating the cross-selling transactions. Carry out exchange transactions following the settled procedures, obeying the legal procedures and attaining excellence in customer care. Be the people responsible for the direct contact with customers and be willing to offer Customers the highest level of care. Document transactions, according with the legal criteria. Clarify doubts or attend customer suggestions and clear and complete arguments against a complaint during the exchange process. Inform the supervisor of any problem or eventuality might have occurred during the exchange operation. Make suggestions and ideas which could help the company to continue improving itself. Salary base bonus and professional development career. Fluency in English is a requirement for the position and Danish will be an advantage. Other languages will be desirable. High school education is the minimum required for the position university fresh graduates are welcomed. In any case already sales and customer care job experience of 1 3 year is needed. If you are interested in this position send an updated CV and application to a.sharif@globalexchange.dk. It is important that you specify your telephone number and the time slot when you prefer to be contacted.

Customer Service Representative

 

The Global Exchange Group is a Spanish multinational Company specialised in foreign currency exchange services for tourists at International Airports. We operate in 20 countries and 5 continents, and have a branch-network with over 180 branches.

 

http://www.global-exchange.com/

 

 

Thanks to our vast experience in the travel money industry, we have managed to come up with an alternative and very professional approach, without disregarding our Customers’ needs and always striving for excellence in the service. Today, we have an ambitious expansion plan in regions such as Eastern Europe, the Middle East, Africa and Asia Pacific.

 

In this exciting context, we are starting operations in Copenhagen Airport in November 2016; furthermore you will be part of the company in October for two weeks of paid training.

 

If you love customer service and sells this is your opportunity! We are looking for candidates with costumer/sales experience from 1 to 3 years.

 

Joining Global Exchange you will have the opportunity to enhance an excel your costumer care and sales skills working with a world-class financial services company.

 

The overall goal of the position is to provide an excellent service to all our customers and sell our top-market products, adhering to the internal procedures and the legal regulations. These are some of the key responsibilities of the position:

 

  • Identify customer’s needs and represent properly the company during the exchange operation, offering the advantages or the process and facilitating the cross-selling transactions.
  •  
  • Carry out exchange transactions following the settled procedures, obeying the legal procedures and attaining excellence in customer care.
  •  
  • Be the people responsible for the direct contact with customers and be willing to offer Customers the highest level of care.
  •  
  • Document transactions, according with the legal criteria.

 

  • Clarify doubts or attend customer suggestions and clear and complete arguments against a complaint during the exchange process.
  •  
  • Inform the supervisor of any problem or eventuality might have occurred during the exchange operation.

 

  • Make suggestions and ideas which could help the company to continue improving itself.
  •  
  • Salary base + bonus and professional development career.

 

Fluency in English is a requirement for the position and Danish will be an advantage. Other languages will be desirable. High school education is the minimum required for the position university fresh graduates are welcomed. In any case already sales and customer care job experience of 1 – 3 year is needed.

 

If you are interested in this position send an updated CV and application to a.sharif@globalexchange.dk. It is important that you specify your telephone number and the time slot when you prefer to be contacted.

Global Exchange Denmark KastrupKastrup2019-12-11T00:00:002019-12-16T00:00:00
330131276Customer Support RepresentativeBasic ResearchPlanner helps PhD students and universities achieve transparency, efficiency and compliance throughout their PhD lifecycle. We are looking for a talented Customer Support Representative to support our customer base in Denmark and The Netherlands. You will be the most important representative of our company, directly interacting with the main users of our solution. You ensure customers can use our software in a way that meets their needs, and you try to continuously optimise the delivery of our services and product. You will undergo an intensive training program to prepare you to work with our online software modules and to familiarise you with the PhD processes. On a daily basis, you will be the first point of contact for our customers, handling their requests and answering their questions via our ticketing system. You are the owner of these customer tickets, handling them from the first analysis to coordinating technical follow-up if needed, and taking care of all communication with the customer during the ticket s lifecycle. Your profile You like people, and you like to help You know how to prioritise and how to manage your responsibilities You are a problem solver, you love analysing and solving complex situations You have strong communication skills, have a feel for the right tone-of-voice in different circumstances You are strong in English (written and spoken) and fluent either in Danish, German, or Dutch You are motivated to grow as a professional and take on additional responsibilities in the future You are OK with travelling between Denmark and The Netherlands occasionally We offer Professional but informal and flexible work environment and location Great opportunities to learn and grow into new positions Fabulous international colleagues Competitive benefits package

ResearchPlanner helps PhD students and universities achieve transparency, efficiency and compliance throughout their PhD lifecycle.

We are looking for a talented Customer Support Representative to support our customer base in Denmark and The Netherlands. You will be the most important representative of our company, directly interacting with the main users of our solution. You ensure customers can use our software in a way that meets their needs, and you try to continuously optimise the delivery of our services and product.

You will undergo an intensive training program to prepare you to work with our online software modules and to familiarise you with the PhD processes.

On a daily basis, you will be the first point of contact for our customers, handling their requests and answering their questions via our ticketing system. You are the owner of these customer tickets, handling them from the first analysis to coordinating technical follow-up if needed, and taking care of all communication with the customer during the ticket's lifecycle.

Your profile

  • You like people, and you like to help
  • You know how to prioritise and how to manage your responsibilities
  • You are a problem solver, you love analysing and solving complex situations
  • You have strong communication skills, have a feel for the right tone-of-voice in different circumstances
  • You are strong in English (written and spoken) and fluent either in Danish, German, or Dutch
  • You are motivated to grow as a professional and take on additional responsibilities in the future
  • You are OK with travelling between Denmark and The Netherlands occasionally

We offer

  • Professional but informal and flexible work environment and location
  • Great opportunities to learn and grow into new positions
  • Fabulous international colleagues
  • Competitive benefits package
Researchplanner ApSFrederiksberg2019-12-11T00:00:002020-01-05T00:00:00
330125944Vi søger kollegaer til aften og weekenderRobot Kan du holde hovedet koldt også i pressede situationer? Så er du måske en af vores nye kollegaer til vores vagt- og beredskabsteam om aftenen og i weekender. ER DU SERVICEMINDED OG BR NDER DU FOR AT GØRE EN FORSKEL, SELV I PRESSEDE SITUATIONER? SÅ ER DETTE EN FANTASTISK MULIGHED FOR AT BLIVE EN DEL AF ET STRUKTURERET BEREDSKABSTEAM HVOR 2 DAGE ALDRIG ER ENS JOBBET Vi søger engagerede og servicemindede profiler til aften- og weekendvagter. De primære opgaver består i at yde professionel service ved telefoniske og skriftlige henvendelser fra virksomheder og privatpersoner, både i akutopståede situationer eller kundeserviceforespørgsler. Du vil blive en del af vores vagtcentral og beredskabsteam, der blandt andet håndterer akut opståede situationer som fx storm- brand- og vandskader herunder sagsregistrering samt eksalering til bagvagt, rekvirering af håndværkere mv. KVALIFIKATIONER Gymnasial uddannelse Sprog: Dansk og engelsk, flydende i skrift og tale Overblik med en struktureret tilgang til opgaverne Ud over dette, har du en positiv og energisk tilgang til dine arbejdsopgaver, er løsningsorienteret, selvsikker og tør tage ansvar for dine og teamets opgaver. VI TILBYDER 30-37 timer ugentligt med mulighed for ekstratimer, relevant uddannelse til opgaverne, Social Club, attraktiv lønpakke bestående af timeløn, pension og sundhedsordning. Arbejdstiden vil ligge i tidsrummet 11:00-23:00 på udvalgte hverdage og hver weekend. En fantastisk mulighed for at blive en del af et dynamisk team i en spændende og hurtigt voksende virksomhed, med højt til loftet , hvor 2 dage aldrig er ens. INTERESSERET? Vi afholder løbende samtaler, så send allerede din ansøgning og CV i dag til jobhr@moranti.com

Kan du holde hovedet koldtogså i pressede situationer?

er du måske en af vores nye kollegaer til vores vagt- og beredskabsteam om aftenen og i weekender.

ER DU SERVICEMINDED – OG BRÆNDER DU FOR AT GØRE EN FORSKEL, SELV I PRESSEDE SITUATIONER? SÅ ER DETTE EN FANTASTISK MULIGHED FOR AT BLIVE EN DEL AF ET STRUKTURERET BEREDSKABSTEAM – HVOR 2 DAGE ALDRIG ER ENS

JOBBET

Vi søger engagerede og servicemindede profiler til aften- og weekendvagter.

De primære opgaver består i at yde professionel service ved telefoniske og skriftlige henvendelser fra virksomheder og privatpersoner, både i akutopståede situationer eller kundeserviceforespørgsler.

Du vil blive en del af vores vagtcentral og beredskabsteam, der blandt andet håndterer akut opståede situationer som fx storm- brand- og vandskader – herunder sagsregistrering samt eksalering til bagvagt, rekvirering af håndværkere mv.

KVALIFIKATIONER

  • Gymnasial uddannelse
  • Sprog: Dansk og engelsk, flydende i skrift og tale
  • Overblik med en struktureret tilgang til opgaverne

Ud over dette, har du en positiv og energisk tilgang til dine arbejdsopgaver, er løsningsorienteret, selvsikker og tør tage ansvar for dine og teamets opgaver.

VI TILBYDER

  • 30-37 timer ugentligt med mulighed for ekstratimer, relevant uddannelse til opgaverne, Social Club, attraktiv lønpakke bestående af timeløn, pension og sundhedsordning.
  • Arbejdstiden vil ligge i tidsrummet 11:00-23:00 på udvalgte hverdage og hver weekend.
  • En fantastisk mulighed for at blive en del af et dynamisk team i en spændende og hurtigt voksende virksomhed, med ”højt til loftet”, hvor 2 dage aldrig er ens.

INTERESSERET?

Vi afholder løbende samtaler, så send allerede din ansøgning og CV i dag til jobhr@moranti.com

Moranti Services A/SKøbenhavn SV2019-11-18T00:00:002020-01-09T00:00:00
330123577Proaktiv og serviceorienteret Customer Success Manager til Håndværker.dk A/SRobot Vil du være med til at skabe branchens mest sublime kundeoplevelser? Er du en person, der brænder for den gode kundeservice og tror på at kun det bedste er godt nok til vores kunder? Så er det nok dig vi leder efter. Vi er på jagt efter den person, der både kan indgå i et ungt team og skabe en verdensklasse oplevelse for vores partnere og som trives i high performance kultur, med glade kollegaer. Er du struktureret og god til at holde overblikket? Kan du tænke hurtigt - uden det går ud over serviceniveauet. - Så kan du meget vel være vores nye medarbejder kundesupporter. Hvad forventer vi af dig? Hos håndværker.dk sætter vi høje krav til os selv, og den ideelle kandidat trives i et konkurrencepræget miljø, hvor resultaterne er en naturlig del af vores dagligdag. Du er: Mødestabil Super serviceminded Velformuleret i skrift og tale. Løsningsorienteret Trives i dynamiske omgivelser med højt aktivitetsniveau Har lyst til opgaverne og er arbejdsom flittig Kan arbejde under deadlines I besiddelse af godt humør og positiv dynamisk energi Teamplayer Struktureret Om jobbet: Din primære opgave vil bestå i kontakte og besvare indgående opkald fra samarbejdspartnere og kunder. Det er derfor vigtigt, at du har en smilende telefonstemme og altid brænder for at yde en god kundeservice. Vi forestiller os, at du kan lide at tale med mange forskellige mennesker hver dag, hurtigt kan sætte dig ind i den konkrete sag - og nyder at yde en god service og rådgivning via telefonen. Du sætter en ære i at vende en udfordring til god løsning for begge parter. Opgaverne vil være: Telefonisk og skriftlig support til eksisterende samarbejdspartnere og kunder Opsøgende kontakt til eksisterende samarbejdspartnere for at skabe bedre relation Opfølgning på reklamationer fra samarbejdspartnere og kunder Mindre salgs- og mersalgsopgaver til både nye og eksisterende kunder Ad hoc opgaver Og du samtidig: Har solid erfaring med Customer Success måske fra en SaaS virksomhed, hvor du har leveret synlige resultater, fx forbedret churn eller rating på Trustpilot. Formår at tale med håndværkere og forstår den verden, vi agerer i. Kan bidrage til at skabe en struktureret hverdag for dig selv og dine kollegaer, så deadlines overholdes. Så er der gode chancer for, at du er den person, vi leder efter. Vi tilbyder: Du bliver en del af en dygtig Customer Success afdeling på 4 personer udover dig Vi tilbyder en attraktiv lønpakke efter kvalifikationer Du bliver en del af en spændende rejse hvor ambitionerne er store - vi vokser hele tiden Vi er markedsleder Du bliver en del af et spændende team hvor god arbejdskultur sættes højt Vi går meget op i vores kultur og sociale arrangementer Vi har slush ice maskine, mandags slik og fredagsmorgenmad Du får lov til at bidrage til vores videre udvikling af vores allerede velfungerende afdeling Arbejdstid er opdelt i vagter fra 7:00-19:00 i hverdagene og ca. en lørdag om måneden fra 9:00-16:00 Håndværker.dk er med sine over 29.000 håndværkere, markedsleder når det handler om at matche slutbrugere med håndværkere. Vi er 35 glade kollegaer som sætter kultur meget højt, vi tror på - at glade medarbejdere kommer før kunder og forretning, hvilket smitter af på vores kunder, som mærker vores høje fokus på høj kundetilfredshed. Vi er alle passionerede om vores arbejde, og lægger en stor indsats i at skabe gennemsigtighed når danskerne skal finde en dygtig håndværker. Det praktiske Håndværker.dk holder til i lækre, lyse lokaler på Islands Brygge med gåafstand til metroen. Ansøgningsfrist: Hurtigst muligt - vi afholder samtaler løbende. For ansøgning, klik her: https: forms.gle 7Y3z5xymoxePPgMLA

Vil du være med til at skabe branchens mest sublime kundeoplevelser? Er du en person, der brænder for den gode kundeservice og tror på at kun det bedste er godt nok til vores kunder?

Så er det nok dig vi leder efter.

Vi er på jagt efter den person, der både kan indgå i et ungt team og skabe en verdensklasse oplevelse for vores partnere – og som trives i high performance kultur, med glade kollegaer. Er du struktureret og god til at holde overblikket? Kan du tænke hurtigt - uden det går ud over serviceniveauet. - Så kan du meget vel være vores nye medarbejder/kundesupporter.

Hvad forventer vi af dig?

Hos håndværker.dk sætter vi høje krav til os selv, og den ideelle kandidat trives i et konkurrencepræget miljø, hvor resultaterne er en naturlig del af vores dagligdag. 

Du er:

  • Mødestabil
  • Super serviceminded
  • Velformuleret i skrift og tale.
  • Løsningsorienteret
  • Trives i dynamiske omgivelser med højt aktivitetsniveau
  • Har lyst til opgaverne og er arbejdsom/flittig
  • Kan arbejde under deadlines 
  • I besiddelse af godt humør og positiv/dynamisk energi
  • Teamplayer
  • Struktureret

Om jobbet:

Din primære opgave vil bestå i kontakte og besvare indgående opkald fra samarbejdspartnere og kunder. Det er derfor vigtigt, at du har en smilende telefonstemme og altid brænder for at yde en god kundeservice.

Vi forestiller os, at du kan lide at tale med mange forskellige mennesker hver dag, hurtigt kan sætte dig ind i den konkrete sag - og nyder at yde en god service og rådgivning via telefonen. Du sætter en ære i at vende en udfordring til god løsning for begge parter.   

Opgaverne vil være:

  • Telefonisk og skriftlig support til eksisterende samarbejdspartnere og kunder
  • Opsøgende kontakt til eksisterende samarbejdspartnere for at skabe bedre relation
  • Opfølgning på reklamationer fra samarbejdspartnere og kunder
  • Mindre salgs- og mersalgsopgaver til både nye og eksisterende kunder
  • Ad hoc opgaver 

Og du samtidig:

  • Har solid erfaring med Customer Success måske fra en SaaS virksomhed, hvor du har leveret synlige resultater, fx forbedret churn eller rating på Trustpilot.
  • Formår at tale med håndværkere og forstår den verden, vi agerer i.
  • Kan bidrage til at skabe en struktureret hverdag for dig selv og dine kollegaer, så deadlines overholdes.

Så er der gode chancer for, at du er den person, vi leder efter. 

Vi tilbyder: 

  • Du bliver en del af en dygtig Customer Success afdeling på 4 personer udover dig 
  • Vi tilbyder en attraktiv lønpakke efter kvalifikationer
  • Du bliver en del af en spændende rejse hvor ambitionerne er store - vi vokser hele tiden
  • Vi er markedsleder
  • Du bliver en del af et spændende team hvor god arbejdskultur sættes højt 
  • Vi går meget op i vores kultur og sociale arrangementer 
  • Vi har slush ice maskine, mandags slik og fredagsmorgenmad
  • Du får lov til at bidrage til vores videre udvikling af vores allerede velfungerende afdeling 
  • Arbejdstid er opdelt i vagter fra 7:00-19:00 i hverdagene og ca. en lørdag om måneden fra 9:00-16:00 

 

Håndværker.dk er med sine over 29.000 håndværkere,  markedsleder når det handler om at matche slutbrugere med håndværkere. Vi er 35 glade kollegaer som sætter kultur meget højt, vi tror på - at glade medarbejdere kommer før kunder og forretning, hvilket smitter af på vores kunder, som mærker vores høje fokus på høj kundetilfredshed. Vi er alle passionerede om vores arbejde, og lægger en stor indsats i at skabe gennemsigtighed når danskerne skal finde en dygtig håndværker. 

Det praktiske

Håndværker.dk holder til i lækre, lyse lokaler på Islands Brygge med gåafstand til metroen.

Ansøgningsfrist: Hurtigst muligt - vi afholder samtaler løbende.

For ansøgning, klik her: https://forms.gle/7Y3z5xymoxePPgMLA

 

Håndværker.dk A/SKøbenhavn S2019-12-12T00:00:002020-01-05T00:00:00
330119624Norwegian speaking service profiles for international support team - both student workers and fulltime employeesRobot Are you service minded and want to ensure travelers get the best experience, even before their journey begins? Then join our dynamic international team within the travel leisure segment, located in Copenhagen. ARE YOU A SERVICE PROFILE, WHO WANTS TO MAKE A DIFFERENCE BOTH IN DAILY PERFORMANCE AND IN ONE OF THE MOST EXPANDING SEGMENTS IN THE WORLD, TRAVEL THEN THIS IS AN UNIQUE OPPORTUNITY MAIN TASKS The task is to provide a professional service by phone and email for people - before, during and after their travel holidays - ensuring the overall customer experience by: Queries related to travel planning Assist and guide with travel reservations Assistance and support if incidents at the destination occurs Adapt and execute market initiatives according to defined campaigns Ensure, on a continuous basis, the collaboration between the team members and other teams departments QUALIFICATIONS College degree, language or social studies is preferable but not a requirement Language skills: Norwegian fluently, written and spoken English, high level, written and spoken Additional Nordic languages skills are a plus not a requirement IT flair JOB EXPERIENCE 6-12 months experience in the service sector customer service, travel agency, restaurant, stores or the like However, most importantly, you want to make a difference ensuring the team exceed expectations WE OFFER A unique opportunity to be a part of a dynamic team in an exciting and fast developing business with variable hours and Social Club. Salary package salary paid in DKK, language bonus, pension and health insurance Interested? Please send your application and CV to jobhr@moranti.com soonest possible.

Are you service minded and want to ensure travelers get the best experience, even before their journey begins? Then join our dynamic international team within the travel/leisure segment, located in Copenhagen.

ARE YOU A SERVICE PROFILE, WHO WANTS TO MAKE A DIFFERENCE – BOTH IN DAILY PERFORMANCE AND IN ONE OF THE MOST EXPANDING SEGMENTS IN THE WORLD, TRAVEL – THEN THIS IS AN UNIQUE OPPORTUNITY

MAIN TASKS

The task is to provide a professional service by phone and email for people - before, during and after their travel/holidays - ensuring the overall customer experience by:

  • Queries related to travel planning
  • Assist and guide with travel reservations
  • Assistance and support if incidents at the destination occurs
  • Adapt and execute market initiatives according to defined campaigns
  • Ensure, on a continuous basis, the collaboration between the team members and other teams/departments

QUALIFICATIONS

  • College degree, language or social studies is preferable but not a requirement
  • Language skills:
    • Norwegian fluently, written and spoken
    • English, high level, written and spoken
  • Additional Nordic languages skills are a plus not a requirement
  • IT flair

JOB EXPERIENCE

  • 6-12 months’ experience in the service sector; customer service, travel agency, restaurant, stores or the like

However, most importantly, you want to make a difference ensuring the team exceed expectations

WE OFFER

A unique opportunity to be a part of a dynamic team in an exciting and fast developing business with variable hours and Social Club. Salary package – salary paid in DKK, language bonus, pension and health insurance

Interested?

Please send your application and CV to jobhr@moranti.com soonest possible.

Moranti Services A/SKøbenhavn SV2019-11-07T00:00:002019-12-31T00:00:00
da-DK

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