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Customer Service/Consultative Sales role - Danish speaking, Dublin, Ireland (2060874)

Role Overview:

Customer service individual focused on SMB customer base of a Fortune 500 company. Success in this position requires exceptional customer service skills, and desire to apply problem solving skills; ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results.

Responsibilities include:

• Providing support to small and medium-sized businesses (SMBs) based in EMEA through different channels - chat, email and phone
• Providing product and tool support to improve the overall experience and drive higher product adoption and spend
• Ability to identify trends and solve problems facing multiple SMB clients
• Responsibility for helping SMB customers drive results via their marketing campaigns through consultation, education, and support, demonstrating the value of the clients SMB advertising solutions
• Provide vital product insights and feedback on client products

Profile Attributes:

• Demonstrate speed, agility, critical-thinking, problem-solving skills and ability to ramp quickly
• Able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform
• Professional customer service skills: solutions mind-set, helping nature, passion for the customer and customer experience
• Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions
• Focus on SMB customer satisfaction by driving the right product adoption for the right customer
• Consultative selling and customer empathy mind-set
• Self-driven with attention to detail and follow-through
• Ability to multi-task and work under pressure
• Excellent communication skills: verbal, written, listening skills

Qualifications:

• BA or BS in Marketing, Economics, Computer Science, or other related field
• 1-3 years prior work experience in marketing or technology

Required Skills and Experience:

• Familiarity with online advertising products and social media, specifically Ad Words
• Fluency in English AND full fluency in the language required
• Must have exceptional grammar and typing accuracy skills

Preferred Skills and Experience:

• HTML, CSS, JavaScript, Data Optimization
• Work experience with internationally distributed teams is a plus

Career Level:

• Not Required

Candidate Requirements:

Essential:

• Minimum Experience Required (Years): 0
• Minimum Qualification: No Qualification

Desirable:

• Ability Skills: Administration, Communications, Customer Service, Sales/Marketing
• Competency Skills: Initiative, Problem Solving, Time Management
• Languages: Danish C2-Master (Fluent)

More information:

Stephen Molloy, Recruitment Consultant, +353 16 14 6001, Stephen.Molloy@cpl.ie

HOW TO APPLY:

read more about the vacancy and apply online:

https://www.jobsireland.ie/#/id=2060874


(from EURES Ireland)

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Cpl Solutions is a resourcing/placement company based in Dublin, Ireland and active on several markets in Europe but still mainly focussed on the home-market Ireland. Cpl has just won company of the year here in Dublin. We are a company that encourage a great atmosphere for each team.


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