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Customer Service/Consultative Sales role - Danish speaking, Dublin, Ireland (2060874)

Role Overview:

Customer service individual focused on SMB customer base of a Fortune 500 company. Success in this position requires exceptional customer service skills, and desire to apply problem solving skills; ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results.

Responsibilities include:

• Providing support to small and medium-sized businesses (SMBs) based in EMEA through different channels - chat, email and phone
• Providing product and tool support to improve the overall experience and drive higher product adoption and spend
• Ability to identify trends and solve problems facing multiple SMB clients
• Responsibility for helping SMB customers drive results via their marketing campaigns through consultation, education, and support, demonstrating the value of the clients SMB advertising solutions
• Provide vital product insights and feedback on client products

Profile Attributes:

• Demonstrate speed, agility, critical-thinking, problem-solving skills and ability to ramp quickly
• Able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform
• Professional customer service skills: solutions mind-set, helping nature, passion for the customer and customer experience
• Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions
• Focus on SMB customer satisfaction by driving the right product adoption for the right customer
• Consultative selling and customer empathy mind-set
• Self-driven with attention to detail and follow-through
• Ability to multi-task and work under pressure
• Excellent communication skills: verbal, written, listening skills

Qualifications:

• BA or BS in Marketing, Economics, Computer Science, or other related field
• 1-3 years prior work experience in marketing or technology

Required Skills and Experience:

• Familiarity with online advertising products and social media, specifically Ad Words
• Fluency in English AND full fluency in the language required
• Must have exceptional grammar and typing accuracy skills

Preferred Skills and Experience:

• HTML, CSS, JavaScript, Data Optimization
• Work experience with internationally distributed teams is a plus

Career Level:

• Not Required

Candidate Requirements:

Essential:

• Minimum Experience Required (Years): 0
• Minimum Qualification: No Qualification

Desirable:

• Ability Skills: Administration, Communications, Customer Service, Sales/Marketing
• Competency Skills: Initiative, Problem Solving, Time Management
• Languages: Danish C2-Master (Fluent)

More information:

Stephen Molloy, Recruitment Consultant, +353 16 14 6001, Stephen.Molloy@cpl.ie

HOW TO APPLY:

read more about the vacancy and apply online:

https://www.jobsireland.ie/#/id=2060874


(from EURES Ireland)

--------------------------------------------------------------------------------------------

Cpl Solutions is a resourcing/placement company based in Dublin, Ireland and active on several markets in Europe but still mainly focussed on the home-market Ireland. Cpl has just won company of the year here in Dublin. We are a company that encourage a great atmosphere for each team.


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329776316Phoenix-e935122512018-03-14T04:04:35.950Customer Service/Consultative Sales role - Danish speaking, Dublin, Ireland (2060874)

Role Overview:

Customer service individual focused on SMB customer base of a Fortune 500 company. Success in this position requires exceptional customer service skills, and desire to apply problem solving skills; ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results.

Responsibilities include:

• Providing support to small and medium-sized businesses (SMBs) based in EMEA through different channels - chat, email and phone
• Providing product and tool support to improve the overall experience and drive higher product adoption and spend
• Ability to identify trends and solve problems facing multiple SMB clients
• Responsibility for helping SMB customers drive results via their marketing campaigns through consultation, education, and support, demonstrating the value of the clients SMB advertising solutions
• Provide vital product insights and feedback on client products

Profile Attributes:

• Demonstrate speed, agility, critical-thinking, problem-solving skills and ability to ramp quickly
• Able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform
• Professional customer service skills: solutions mind-set, helping nature, passion for the customer and customer experience
• Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions
• Focus on SMB customer satisfaction by driving the right product adoption for the right customer
• Consultative selling and customer empathy mind-set
• Self-driven with attention to detail and follow-through
• Ability to multi-task and work under pressure
• Excellent communication skills: verbal, written, listening skills

Qualifications:

• BA or BS in Marketing, Economics, Computer Science, or other related field
• 1-3 years prior work experience in marketing or technology

Required Skills and Experience:

• Familiarity with online advertising products and social media, specifically Ad Words
• Fluency in English AND full fluency in the language required
• Must have exceptional grammar and typing accuracy skills

Preferred Skills and Experience:

• HTML, CSS, JavaScript, Data Optimization
• Work experience with internationally distributed teams is a plus

Career Level:

• Not Required

Candidate Requirements:

Essential:

• Minimum Experience Required (Years): 0
• Minimum Qualification: No Qualification

Desirable:

• Ability Skills: Administration, Communications, Customer Service, Sales/Marketing
• Competency Skills: Initiative, Problem Solving, Time Management
• Languages: Danish C2-Master (Fluent)

More information:

Stephen Molloy, Recruitment Consultant, +353 16 14 6001, Stephen.Molloy@cpl.ie

HOW TO APPLY:

read more about the vacancy and apply online:

https://www.jobsireland.ie/#/id=2060874


(from EURES Ireland)

--------------------------------------------------------------------------------------------

Cpl Solutions is a resourcing/placement company based in Dublin, Ireland and active on several markets in Europe but still mainly focussed on the home-market Ireland. Cpl has just won company of the year here in Dublin. We are a company that encourage a great atmosphere for each team.

2018-05-01T00:51:07.477 Role Overview: Customer service individual focused on SMB customer base of a Fortune 500 company. Success in this position requires exceptional customer service skills, and desire to apply problem solving skills ability to thrive in a dynamic, team-focused environment and a passion for helping others achieve results. Responsibilities include: Providing support to small and medium-sized businesses (SMBs) based in EMEA through different channels - chat, email and phone Providing product and tool support to improve the overall experience and drive higher product adoption and spend Ability to identify trends and solve problems facing multiple SMB clients Responsibility for helping SMB customers drive results via their marketing campaigns through consultation, education, and support, demonstrating the value of the clients SMB advertising solutions Provide vital product insights and feedback on client products Profile Attributes: Demonstrate speed, agility, critical-thinking, problem-solving skills and ability to ramp quickly Able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform Professional customer service skills: solutions mind-set, helping nature, passion for the customer and customer experience Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions Focus on SMB customer satisfaction by driving the right product adoption for the right customer Consultative selling and customer empathy mind-set Self-driven with attention to detail and follow-through Ability to multi-task and work under pressure Excellent communication skills: verbal, written, listening skills Qualifications: BA or BS in Marketing, Economics, Computer Science, or other related field 1-3 years prior work experience in marketing or technology Required Skills and Experience: Familiarity with online advertising products and social media, specifically Ad Words Fluency in English AND full fluency in the language required Must have exceptional grammar and typing accuracy skills Preferred Skills and Experience: HTML, CSS, JavaScript, Data Optimization Work experience with internationally distributed teams is a plusCareer Level: Not RequiredCandidate Requirements:Essential: Minimum Experience Required (Years): 0 Minimum Qualification: No QualificationDesirable: Ability Skills: Administration, Communications, Customer Service, Sales Marketing Competency Skills: Initiative, Problem Solving, Time Management Languages: Danish C2-Master (Fluent) More information:Stephen Molloy, Recruitment Consultant, 353 16 14 6001, Stephen.Molloy@cpl.ie HOW TO APPLY:read more about the vacancy and apply online:https: www.jobsireland.ie id 2060874 (from EURES Ireland)--------------------------------------------------------------------------------------------Cpl Solutions is a resourcing placement company based in Dublin, Ireland and active on several markets in Europe but still mainly focussed on the home-market Ireland. Cpl has just won company of the year here in Dublin. We are a company that encourage a great atmosphere for each team.11Jobnete9351225100000000000IDK_OFIR_02DKDanmark228DKK2018-04-30T00:00:000000http://www.jobsireland.ie/0EuropaDanmarkEuropaIrland3135422Cpl Resources plc11Merrion square 832Dublin+35316146001DKDanmark0
Stephen.Molloy@cpl.ieDKDanmarkIREIrland
8Fuldtid46Permanent539425JobNet47953321000https://dispatcher.ofir.dk/statistic/register?context=FeedEntrySearchedCount&feedId=dc2beb84&entryId=e9351225https://dispatcher.ofir.dk/statistic/register?context=FeedEntryDisplayCount&feedId=dc2beb84&entryId=e9351225https://dispatcher.ofir.dk/statistic/register?context=JobApplicationInitiatedCount&feedId=dc2beb84&entryId=e9351225&page=ShowJob&component=SendApplicationButtonhttps://dispatcher.ofir.dk/statistic/register?context=JobApplicationAppliedCount&feedId=dc2beb84&entryId=e9351225&page=EmailApplyForm&component=SendApplicationButtonhttps://static.matchwork.com/company/logo/DK/ORS/SoMe/Kontor/Kontor_og_administration/1.jpgMed et job indenfor Kontor og administration får du en spændende hverdag, der byder på mange nye udfordringer. 12008001Dansk3Læse/ tale5Kontor og administration353668874Stephen MolloyStephen.Molloy@cpl.ieIREIrlandIREIrlandda-DK