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Customer Success Associate (part time)

GAN is transforming the way the world’s leading corporations deal with corruption, compliance and regulatory risk. We empower compliance teams around the globe with our powerful, intuitive software platform for managing all their compliance activities in one place.

Join our growing Customer Success team as a support for our Product Implementation Managers in our Copenhagen office. We’re looking for a part time Customer Success Associate who wants to kick-start their professional career in our fast-paced organization. You are looking to supplement your studies with a part time job (15-20 hours/week). 

In this new role you will assist our clients as well as our CS team in various projects, incl. different aspects of product implementation and content creation and customizations. You will be trained on GAN’s advanced cloud platform and will become increasingly knowledgeable about cloud solutions.

 

 What you'll do

  • Support Implementation Managers in project onboarding

  • Become expert in key implementation areas including form / questionnaire form building, for customers within the GAN software

  • Provide onboarding operational support including configuration, setup and templating of the platform

  • Build customer business processes into system workflows 

  • Provide assistance with key customer migrations

  • Build rapport with clients and co-workers, ensuring collaboration and support across the Implementation, Account and Support team

 

What we're looking for

  • High technical understanding and comfortable handling various operating systems (Windows, OS X, etc.)

  • Ability to learn new software quickly

  • Genuine interest in learning about enterprise customer service

  • Extensive experience with Excel

  • Good time management and communication skills - including impeccable English writing skills

  • Excellent analytical, organizational, interpersonal and teamwork skills

  • Passionate about customer success and making life simpler with technology

  • Currently in the late stages of your Bachelor’s or just started your Master’s degree

 

Benefits

  • Flexible working hours
  • Great office space and location in central Copenhagen
  • Social events such as company summer and Christmas party, friday bars etc.
  • Lunch buffet, free soft drinks, fruit, snacks and great coffee
  • Work with an amazing team of smart, talented and motivated people
  • Excellent career opportunities


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