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Customer Success Hero - German Market

We believe we have the nicest customers in the world. Bold statement - but do you feel like experiencing what we're talking about? Then join our expanding and vibrant Customer Success Team.

We are looking for a new addition to our international team, where you together with 50 dedicated and helpful colleagues will be our main point of contact for our German customers. We are on the lookout for a happy, smiling and outgoing person, someone who speaks and writes fluent German and most importantly: You should love to be in contact with customers. 

Being a Customer Success Hero at Hobbii involves taking care of our lovely customers on our websites by phone, chat, and email. We want to have the best customer service and you will, therefore, play a key role in achieving that. You will with your love and charm help our customers with everything from shipment details, product specifics and general questions about yarn, patterns and everything in between. 

 

 The skills you need to master this role; 

  • Fluency in German - both spoken and written
  • You have most likely worked with CS before - either over the phone or face to face with customers
  • You get triggered when everything falls into place - and when a customers thanks you for the greatest service
  • It’s a huge advantage if you have a good knowledge of yarn - and if you knit/crochet yourself
  • Plus: The more languages you speak - the happier we'll be :-)

 

Your friends say you: 

  • Love to speak with other people - you’re always the one, who starts new conversations with strangers
  • Are the one who can always see the silver lining
  • Are a good friend and great listener - the one they would call whenever things are really great or tricky
  • Always communicate fluently - you’re the one, who always know what to say
  • Are the one they come to for fair and good advice

 

Our promise to you

Working at Hobbii should be exciting, fun and meaningful. We’re achieving this by having an extremely talented and passionate team, who fundamentally believe that we're better together. We have a dedicated People & Culture team that spends all their time making sure that going to work doesn’t suck. In our Customer Success Team, we believe in a culture of constant learning, and therefore we strive to build a community, where every Customer Hero share knowledge and possible improvements within our team. 

And just to name a few perks -  we have breakfast, lunch, Friday bars, unlimited amounts of coffee and great parties (When the situation allows it). 

We’re on the craziest growth journey and recently won the Børsen Gazelle 2020, as the fastest-growing company in Denmark. So generally building something from scratch should delight you rather than terrify you. In 2020 we welcomed more than 200 people to Hobbii, and since the beginning of 2021, we have hired 6 more - are you the next?   

This position is full-time and you will primarily work from our HQ in Rødovre, but we are flexible in terms of working remote.

 

Are you the one - Then hit the apply button!

Before you do, here are some tips. We would like to know who you are and the work you are proud of. So please share your resume, LinkedIn or anything else you find relevant.  

No cover letter or lengthy essay needed. We will get to know you through some questions in our application form.


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