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Customer Success Manager

Microsoft envisions a world where passionate innovators come to collaborate, envisioning what can be and taking their careers places they simply couldn’t anywhere else. This is a world of more possibility, more innovation, more openness, and sky’s-the-limit thinking – a cloud-enabled world. Our mission is to empower every person and every organization on the planet to achieve more. This mission is ambitious and at the core of what our customers and employees care deeply about. We have unique capability in harmonizing the needs of both individuals and organizations. We deeply care about taking our ideals and vision global and making a difference in lives and organizations in all corners of the planet.

We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas, because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference. To learn more about Microsoft’s mission, please visit: Check out all of our products at:

Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and services. To this end, Microsoft is investing in a dedicated Customer Success team that will help Microsoft customers successfully adopt Microsoft Cloud solution and services.

We are looking for a Customer Success Manager responsible for focusing on adoption and expansion of Modern Workplace (Microsoft 365: Office 365, Enterprise Mobility+Security, Windows 10) workloads within their accounts. This role will create customer value through usage,and create the conditions for optimal renewal and upsell growth.

You will join the Danish Customer Success Unit, which is a great team of around 20 highly passionate professionals and managers working in a modern and highly collaborative environment. We are a newly formed and growing unit so you will have the opportunity to shape the future together with our team!


The Impact You’ll Be Making…

This is an exciting role that will give you the opportunity to create relationships with our Modern Workplace customers leading to customer success, retention, growth, renewal and advocacy.


Key responsibilities include:

•Drive usage, adoption and consumption of the Microsoft 365

•Be the single point of contact for Microsoft 365 consumption within the customer

•Proactively identify new workloads and expansion opportunities in each account to maximize Microsoft365 consumption

•Ensure customer creates value through defining and achieving business outcomes

Engage workload experts to promote usage and help accelerate customer value for each workload

•Build, maintain and leverage strong relationships with Business Decision Makers (BDMs) and IT Decision Makers (ITDMs) within each customer to influence adoption

•Secure decision makers intent to use Microsoft 365 workloads (e.g. ProPlus, Windows, Teams, etc.)

•Challenge and change the way the customer views both their business productivity and the business value of Microsoft 365.

•Clearly define Decision Makers business outcomes and build a high quality “success plan” inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them

•Establish and run deployment and usage governance processes to increase deployment and usage velocity. The governance shall coordinate activities across customers, partners, engineering, services and field roles needed to achieve healthy Microsoft 365consumption

•Represent the “Voice of the Customer” within Microsoft, and document business-value driven customer success stories and best practices

•Activate Microsoft sellers when new sales opportunities (Upsell or Cross-Sell) are generated through consumption engagements with Decision Makers


Experience, Skills and Qualifications

Relevant experience includes but is not limited to:

•Consultative selling and/or pre-sales

•Customer success Manager role from another company, Internal Programme Management or Consultant from a company implementing new work technology


Additional experience sought:

•Proven ability to map the customer’s business process to product capability

•Top-notch executive engagement skills with an ability to establish trusted advisor relationships with business decision makers

•Deep passion for making others successful



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