Customer Success Manager

Join us in transforming the largest industry in the world!

This position is very important for Geniebelt, as we are growing rapidly and you can help us delivering top class onboarding, customer service and account management to all our new and existing Nordic and British customers. Your main task will be to help new customers make the best of our software as a service solution, build a great relationship with them and identify possible upselling possibilities..

So if you are passionate about service and the possibilities in new technology and would like to work with helping customers solve their technological and business challenges, the Customer Success Manager role might be the right match for you.

The job:

  • Setting up customers with the Geniebelt solution.
  • Training customers to maximise their success with the software.
  • Troubleshooting.
  • Taking ownership of the customers’ experiences.
  • Renewing customers.
  • Identifying and using up-selling opportunities.
  • Building and maintaining rapport.
  • Cooperate with Nordic and UK sales departments.

REQUIREMENTS

You:

  • Serviceminded.
  • Good at building relations.
  • Commercially minded.
  • Flexible, open minded and easy going.
  • Would be great with SaaS experience, but not a prerequisite.
  • Experience related to the construction industry is preferred.
  • Native level Danish and excellent English skills.

BENEFITS

Geniebelt is a 4 year old start-up with +45 employees. We are growing rapidly and our team grew 100% last summer. Our quirky office is located in downtown Copenhagen with easy access by public transport.

We believe in clear commitments and respectful disagreements, and we support each other. We believe in a social and informal work environment where people thrive and have fun every day. You’ll make new friends here. Geniebelt is also a transparent and egalitarian environment, where everyone knows each other and everyone knows how the company is doing. Check out our website http://www.geniebelt.com to learn more.


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