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Customer Success Manager

We’re all about yarn. And people, both our employees and our customers. Customer Success means different things to different companies - to us, it’s paramount. 

Do you want to inspire our international CS-team, consisting of 24 employees, while ensuring outstanding Customer Success? - then read on. 

We’re now on the lookout for our new Customer Success Manager, who will be responsible for the service we provide our customers. We are comfortable saying that we have the nicest and happiest customers in the world - understandably - we’re selling love and care in a physical form. 

As we grow as a company, CS only gets a greater focus. We want to make sure that no matter if Spanish customers are on the phone with our Spanish Customer Success Heroes, Finnish customers are mailing with our dedicated Finnish CS-Heroes, or American customers are chatting with our American department - then we strive to make our service outstanding and caring all over. From our CS office in Rødovre, we’re 11 different nationalities, making sure that our customers get all the attention needed. 

In the desire to get even better, we are now searching for you. You’re an outstanding communicator, and you have probably worked with CS before. You know what it takes to motivate your team, to engage our customers and plan ahead. You will play an essential part in our Customer Experience Academy, where you with our dedicated mentor and coach will strive the process towards, having the best customer service in the world. A big target yes - but we believe it possible. 

 

The nitty-gritty skills needed;

  • Outstanding communication skills - you’re not afraid of getting up in front of a crowd and you’re comfortable conveying your message

  • Fluent in English

  • You have a high EQ and are very serviceminded

  • Flair working with numbers

  • Result orientated and you have a go-getter attitude

  • You’re curious and you care - about your team and your customers

 

Your friends say you are; 

  • Very curious and often challenge their ideas 

  • Structured and always eager to improve the way you work

  • Always ready to help out - they know, that they can always go to you

  • Someone they love hanging out with

  • A good salesman - you somehow always convince them to follow your crazy ideas 

  • Extremely serviceminded

 

Our promise to you

Hobbii was founded in 2015 by young entrepreneurs and we have had incredible growth ever since. We sell yarn to tens of thousands of customers every month and are working day and night to become the favorite shop for all yarn lovers worldwide. 

Working at Hobbii should be exciting, fun and meaningful. This is achieved by having a talented dedicated team and who fundamentally believe that we're better together. And then we care; about each other and our customers. We care about your well-being and your growth. Just to name a few perks - we have breakfast, lunch, Friday bars, unlimited amounts of coffee and great parties. 

The position is full time and will be from our HQ in Rødovre.

Sometimes people do say nice things about us, and if you wanna know more about  what our customers already say, check out our Trustpilot: https://www.trustpilot.com/review/hobbii.dk 

Hit the apply button on our website

Before you do, here are some tips. We would like to know who you are and the work you are proud of. So please share Resume, LinkedIn or anything else you find relevant.  

No cover letter or lengthy essay is necessary. We will get to know you through some questions in the application form.


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330162191Phoenix-b3ba562112020-01-22T00:00:00Customer Success Manager

We’re all about yarn. And people, both our employees and our customers. Customer Success means different things to different companies - to us, it’s paramount. 

Do you want to inspire our international CS-team, consisting of 24 employees, while ensuring outstanding Customer Success? - then read on. 

We’re now on the lookout for our new Customer Success Manager, who will be responsible for the service we provide our customers. We are comfortable saying that we have the nicest and happiest customers in the world - understandably - we’re selling love and care in a physical form. 

As we grow as a company, CS only gets a greater focus. We want to make sure that no matter if Spanish customers are on the phone with our Spanish Customer Success Heroes, Finnish customers are mailing with our dedicated Finnish CS-Heroes, or American customers are chatting with our American department - then we strive to make our service outstanding and caring all over. From our CS office in Rødovre, we’re 11 different nationalities, making sure that our customers get all the attention needed. 

In the desire to get even better, we are now searching for you. You’re an outstanding communicator, and you have probably worked with CS before. You know what it takes to motivate your team, to engage our customers and plan ahead. You will play an essential part in our Customer Experience Academy, where you with our dedicated mentor and coach will strive the process towards, having the best customer service in the world. A big target yes - but we believe it possible. 

 

The nitty-gritty skills needed;

  • Outstanding communication skills - you’re not afraid of getting up in front of a crowd and you’re comfortable conveying your message

  • Fluent in English

  • You have a high EQ and are very serviceminded

  • Flair working with numbers

  • Result orientated and you have a go-getter attitude

  • You’re curious and you care - about your team and your customers

 

Your friends say you are; 

  • Very curious and often challenge their ideas 

  • Structured and always eager to improve the way you work

  • Always ready to help out - they know, that they can always go to you

  • Someone they love hanging out with

  • A good salesman - you somehow always convince them to follow your crazy ideas 

  • Extremely serviceminded

 

Our promise to you

Hobbii was founded in 2015 by young entrepreneurs and we have had incredible growth ever since. We sell yarn to tens of thousands of customers every month and are working day and night to become the favorite shop for all yarn lovers worldwide. 

Working at Hobbii should be exciting, fun and meaningful. This is achieved by having a talented dedicated team and who fundamentally believe that we're better together. And then we care; about each other and our customers. We care about your well-being and your growth. Just to name a few perks - we have breakfast, lunch, Friday bars, unlimited amounts of coffee and great parties. 

The position is full time and will be from our HQ in Rødovre.

Sometimes people do say nice things about us, and if you wanna know more about  what our customers already say, check out our Trustpilot: https://www.trustpilot.com/review/hobbii.dk 

Hit the apply button on our website

Before you do, here are some tips. We would like to know who you are and the work you are proud of. So please share Resume, LinkedIn or anything else you find relevant.  

No cover letter or lengthy essay is necessary. We will get to know you through some questions in the application form.

2020-02-17T00:55:23.217 We re all about yarn. And people, both our employees and our customers. Customer Success means different things to different companies - to us, it s paramount. Do you want to inspire our international CS-team, consisting of 24 employees, while ensuring outstanding Customer Success? - then read on. We re now on the lookout for our new Customer Success Manager, who will be responsible for the service we provide our customers. We are comfortable saying that we have the nicest and happiest customers in the world - understandably - we re selling love and care in a physical form. As we grow as a company, CS only gets a greater focus. We want to make sure that no matter if Spanish customers are on the phone with our Spanish Customer Success Heroes, Finnish customers are mailing with our dedicated Finnish CS-Heroes, or American customers are chatting with our American department - then we strive to make our service outstanding and caring all over. From our CS office in Rødovre, we re 11 different nationalities, making sure that our customers get all the attention needed. In the desire to get even better, we are now searching for you. You re an outstanding communicator, and you have probably worked with CS before. You know what it takes to motivate your team, to engage our customers and plan ahead. You will play an essential part in our Customer Experience Academy, where you with our dedicated mentor and coach will strive the process towards, having the best customer service in the world. A big target yes - but we believe it possible. The nitty-gritty skills needed Outstanding communication skills - you re not afraid of getting up in front of a crowd and you re comfortable conveying your message Fluent in English You have a high EQ and are very serviceminded Flair working with numbers Result orientated and you have a go-getter attitude You re curious and you care - about your team and your customers Your friends say you are Very curious and often challenge their ideas Structured and always eager to improve the way you work Always ready to help out - they know, that they can always go to you Someone they love hanging out with A good salesman - you somehow always convince them to follow your crazy ideas Extremely serviceminded Our promise to you Hobbii was founded in 2015 by young entrepreneurs and we have had incredible growth ever since. We sell yarn to tens of thousands of customers every month and are working day and night to become the favorite shop for all yarn lovers worldwide. Working at Hobbii should be exciting, fun and meaningful. This is achieved by having a talented dedicated team and who fundamentally believe that we re better together. And then we care about each other and our customers. We care about your well-being and your growth. Just to name a few perks - we have breakfast, lunch, Friday bars, unlimited amounts of coffee and great parties. The position is full time and will be from our HQ in Rødovre. Sometimes people do say nice things about us, and if you wanna know more about what our customers already say, check out our Trustpilot: https: www.trustpilot.com review hobbii.dk Hit the apply button on our website Before you do, here are some tips. We would like to know who you are and the work you are proud of. So please share Resume, LinkedIn or anything else you find relevant. No cover letter or lengthy essay is necessary. We will get to know you through some questions in the application form.11Jobnetb3ba5621100000000000IDK_OFIR_02DKDanmark228DKK2020-02-16T00:00:000000https://hobbii.bamboohr.com/jobs/view.php?id=380EuropaDanmarkSjælland & øerStorkøbenhavnKøbenhavn3696062Hobbii ApS11Fjeldhammervej 192610RødovreDKDanmark0
christina@hobbii.dkDKDanmarkDKDanmark
8Fuldtid46Permanent10000888076JobNet5102872510287210020-01-2020000https://dispatcher.ofir.dk/statistic/register?context=FeedEntrySearchedCount&feedId=dc2beb84&entryId=b3ba5621https://dispatcher.ofir.dk/statistic/register?context=FeedEntryDisplayCount&feedId=dc2beb84&entryId=b3ba5621https://dispatcher.ofir.dk/statistic/register?context=JobApplicationInitiatedCount&feedId=dc2beb84&entryId=b3ba5621&page=ShowJob&component=SendApplicationButtonhttps://dispatcher.ofir.dk/statistic/register?context=JobApplicationAppliedCount&feedId=dc2beb84&entryId=b3ba5621&page=EmailApplyForm&component=SendApplicationButtonhttps://static.matchwork.com/company/logo/DK/ORS/SoMe/Ledelse_og_HR/Ledelse/6.jpgCustomer Success Manager12007991Dansk3Læse/ tale131913Manager6Ledelse363973236Christinachristina@hobbii.dkDKDanmarkDKDanmarkda-DK