Customer Success Manager

Actimo is co-pilot app for the remote workforce. Our mission is to enable non-desk employees and managers to be productive and engaged by delivering great software and services.

We are looking for a Customer Success Manager to work together with our clients to help them plan and execute the implementation of our platform. You will be part of a highly energetic, international team and work together with other Customer Success Managers.

 What you will do:

  • Project Management: You manage projects with our customers from exploring their needs to implementation and launch phases. You handle projects with a large scope including roll-outs across regions. You transform clients’ goals into an Actimo solution with an action plan to fit their needs and meet KPIs.

  • Customer Relationships: Your role is to ensure that customers have the best experience with our platform. You are the key to their success and relationship with Actimo.

  • Product Expert: You are the expert of the platform and are responsible for training users. You can easily turn complex technical concepts into easily understandable knowledge.

  • Account management: Work closely with our Account Management Team to activate and retain existing customers.

  • Further Developing Customer Success in Actimo: We are transforming the team and need you to pitch in and contribute to this transformation so the department can grow.

What you bring to the table:

  • A few years of experience with Customer Success in a Saas company is a massive plus

  • You have relevant experience in running projects

  • You are used to having direct customer contact and managing a larger portfolio of customers

  • You have a relevant education at Master level, a broad business understanding and technical excellence

  • You are structured and organised in the way you work, yet you thrive to manage urgent situations with flexible approaches

  • You are multi-skilled and a tech-savvy person that easily works with digital tools.

  • You are a solutions-minded and empathic person with great passion for creating sizeable results with your customers

  • You volunteer when it comes to taking responsibility

  • You are a team player and ready to go the extra mile to ensure the success of the company

  • You are open-minded and like to have fun together with your colleagues

  • You write and speak fluent English; Scandinavian languages are a plus but are not required to apply for the position

 What you will get:

  • An open and vibrant working environment with 50+ highly committed international colleagues. And you will meet all of them.

  • An opportunity to be part of a rapidly growing organization. Everyday is a new day.

  • You are willing to travel regularly to visit customers around Europe.

  • A fun and human workplace. This is what makes us come back every Monday.

  • Challenge and support for your development. We want you to become better every day.

  • A sociable company culture. Because we love our cakes, Christmas parties and Friday bars.

If this sounds like you, please send your CV along with a short video (max. 1 minute) presenting yourself. For more information please reach out to our Head of Customer Success, Steffen Kongstoft on +45 60 11 93 63.

For more information or questions please contact us at steffen.kongstoft@actimo.com or phone number +4560119363

 


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