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Customer Success Manager

Are you a natural born customer service genius? Do your customers get excited just by hearing your voice?

Do you love it when customers improve their business, by the service and advice you provide?

And, do you dream of working in a young, internationally recognized company, where the whole world is your playground, and where you represent ‘the next big thing’?

 

A Danish global success!

If you love data, then you probably already know us. We make the complicated simple, by visualizing business data for companies and teams in more than 75 different countries - so far! Plecto is a dashboard software that engages thousands of companies and teams, giving them better insight into their data, KPIs and performance. Put in another way; Plecto can visualize pretty much any data in a company, and make it easy to view and respond to in real time.

 

Join us as…

… an integral part of the Customer Success Team, which in addition to you, also consists of 8 skilled Customer Service representatives and Customer Success Managers. We work closely with our colleagues from Customer Service, Sales, development / IT, UX, and finance.

 

As our full-time  Customer Success Manager you’ll be responsible for giving our customers the best possible start on the Plecto platform, and for developing fantastic customer relationships. We strive for our customer’s success and work closely with our customers to consult them in visualising their key metrics and achieving the best success with Plecto. 

 

About you 

  • You are experienced in handling and developing customer accounts and a passion for delivering exceptional service
  • You have hands-on experience from a Customer Service, Customer Success, Account Management, or Management consulting position
  • You have a multitasking approach, structured mindset, ability to work and adjust to different types of customers
  • You have a flair for IT and willingness to learn new systems
  • You deliver exceptional customer experiences and have the ability to communicate effectively and explain complex solutions in easy-to-understand language
  • You strive for delivering personal service and accountability  
  • You are experienced in building and maintaining relationships, while working to mitigate churn and drive engagement
  • You have excellent communication skills in both English and Danish. Another additional language would be an asset
  • You are have a smiling, open-minded and outgoing personality, that we would just love to work with

 

 The Position 

  • Onboard our new customers primary online to ensure a great start with Plecto 
  • Create positive relationships with our customers to ensure loyalty and retention
  • Continuously assist customers as needed with setting up and navigating in Plecto 
  • Plan and understand the optimal way to integrate Plecto based on the customer’s business needs
  • Assist in retention activities and ensure customer satisfaction at all times and mitigate churn
  • Review customer complaints and concerns and seek to improve all aspects of the customer experience
  • Have a inside out knowledge of Plecto and guide customers with any technical questions

 
You will start in Customer Service as a Customer Service Representative in order to become a Plecto expert and after a few months move to Customer Success. 

 

About Plecto

We are a Danish SaaS company, based in Aarhus and with offices in London and Warsaw. We are approx. 45 employees, aged 19 to 43 of 12 different nationalities. Some of us have long education and international experience. Others are newly hatched, and have learned to program or to provide top-rated customer service while working with us. We believe that anything is possible if you have the right approach and attitude. That's why we take good care of each other while we're here. We work hard, and have plenty of fun while doing so.

Under normal circumstances we throw fantastic office parties every month. Once a year (again, under normal circumstances) the whole company moves south to talk strategy, have fun and to get to know each other better. Every morning in the office, we are served fresh croissants and juices. At lunchtime, we enjoy delicious wholesome lunches. We have free snacks and sodas, our own gaming club, social clubs, play PS4 in the kitchen and even have our own disco set-up. 

What’s not to like? We love it, and we promise you that you will love it too.

 

More information 

Interested? Are you up for the challenge? Please send us your CV and motivation letter in English.


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