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Customer Success Manager

Outpost24 is a leading cyber assessment company focused on enabling its customers to achieve maximum value from their evolving technology investments. By leveraging our full stack security insights to reduce attack surface for any architecture, Outpost24 customers continuously improve their security posture with the least effort. Over 2,000 customers in more than 40 countries around the world trust Outpost24 to assess their devices, networks, applications, cloud and container environments and report compliance status for government, industry sector, or internal regulations. Founded in 2001, Outpost24 serves leading organizations across a wide range of segments including financial and insurance, government, healthcare, retail, telecommunications, technology, and manufacturing.

Outpost24 is looking for its new Customer Success Manager! As our new Customer Success Manager, you will play a key role to ensure Outpost24 customer success. In this role, you will be front and center in supporting our customers on their journey with Outpost24. You’ll be dedicated to an assigned number of customers, driving adoption and outcomes leading to renewals, expansion and advocacy across your portfolio. Throughout the customer journey, you’ll be the customer’s contact, supporting them through regular touchpoints and build strong relationships. In this role you’ll be accountable of driving true value for customers through leading cross-functionally, developing strategic goals, identifying opportunities, and helping the customers improve their security posture.

As our new Customer Success Manager, your responsibilities will include, but are not limited to:

  • Monitoring and driving product adoption
  • Providing guidance and best practice
  • Seeking out opportunities and threats in real time
  • Delivering and communicating ROI to our customers, throughout the customer lifecycle
  • Being evangelist internally of the customer-centric, proactive approach – lead by example
  • Driving education around product releases towards our customers through review meetings
  • Helping define and optimize customer journey (standardize the template for a Success Plan for customers in your segment, create standard presentation materials for lifecycle plays, identify opportunities for continuous improvement)
  • Driving true value for customers
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

To quality for this position, you will need to have either a BA/BS (MBA/Master preferred) or ideally 3+ years of IT experience, working with IT execs and in cross-functional teams, or another customer-facing role, to perform the duties of Customer Success Director. Furthermore, good communication skills and solid English comprehension both in oral and written is important.

Moreover, the ideal candidate possesses the following skills and qualities:

  • Impressive executive presence and communication abilities
  • Knowledge of customer success principles and practices;
  • Effective listening skills; Willingness to co-operate with others and work to the greater good; possess high empathy
  • Focuses and guides self and team members in accomplishing work objectives
  • Experience in working with complex, multi-divisional, multi-geographical customers
  • Interacts with others in a way that gives them confidence in one’s intentions and those of the organization
  • Ability to create structure in ambiguous situations and design effective processes
  • Makes customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships
  • Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; and takes action that is consistent with available facts, constraints, and probable consequences
  • Possesses, acquires, and maintains the technical/professional expertise required to do the job effectively and to create effective customer solutions
  • Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed
  • Passion for technology and for being a part of a fast-growing SaaS company

By joining our team, you will be a part of a high-performing and international environment, where innovative thinking and collaboration are highly encouraged. At Outpost24, we have a culture of learning, and we will thus provide you with an elaborative set of tools to drive your career, training and coaching on the job, such as a LinkedIn Learning account and other internal training programs. In return for your efforts, we will also provide you with a great place to work, fantastic teammates and fun team events. If we've managed to spike your interest and you see yourself being the next great addition to our team, then please don't hesitiate to apply!

As part of the recruitment process you must be able to pass a background check in order to qualify for this position.

Outpost24’s values – Knowledge, Innovation and Team – define our corporate culture and our commitment to customers. They influence every aspect of our business and guide us in our ambition to provide maximum value for our customers. By being at the forefront of cyber security through knowledge sharing, training and research, providing innovative and state of the art solutions as well as creating a collaborative environment with customers and partners, we can continue to be an attractive company that strives for the highest potential and to ensure customer success.


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