Customer Success Manager - German speaker

We are looking for an experienced Customer Success Manager to provide excellent customer service. At Ageras, the best Customer Success Managers are genuinely excited to help their customers. They’re patient, empathetic, and passionately communicative. They love to talk. They can put themselves in our customers’ shoes and advocate for them internally when necessary.

As Customer Success Manager, you’ll handle the entire communication with our small- and midsize business customers, who are in the need of a specialist. You’ll support your customer portfolio from the first initial contact until finding the perfect specialist. Throughout the process, you’ll be responsible for your own customer portfolio and work towards individual targets. You’ll be joining a team of passionate professionals and together you’ll be growing and establishing the German market.

Specifically, you’ll:

  • Identify and assess customer’s needs and requests to achieve satisfaction
  • Improve customer service experience and create engaged customers
  • Be in contact with our partners (accountants) to ensure completion of customer requests
  • Take ownership of customers issues and follow problems through to resolution
  • Be dedicated to and support our customers in Germany
  • Own the customer relationship and act as the primary point of contact in our match-making process

Requirements

You are:

As our Customer Success Manager, you are our customer’s go-to-person. You empathize easily with people and can build relationships quickly over the phone. Also, you enjoy advising and consulting our customers, are a strong problem solver and are motivated working with targets. You thrive to give them a spectacular experience through a trusted advisory relationship by supporting them throughout their journey at Ageras.

Maybe you are currently in a similar customer support or product advising position, but are eager to try something new and be part of further growing the German market in a dynamic, international environment?

You also have:

  • Near-native German language skills and conversational English language skills
  • Experience in successfully managing and supporting B2B customers
  • The ability to develop tremendous loyalty with stakeholders
  • The ability to consult and advice on the best solution for a customer
  • Strong client-facing and communication skills
  • Great collaboration skills and are a big supporter of internal knowledge sharing
  • No objection handling demanding customers
  • Maintain the highest integrity and compliance in everything

Benefits

At Ageras, we take fun seriously, because motivated Agerians equal happy clients and partners. We go the extra mile to ensure that our employees come motivated and happy to work and thrive in our dynamic, international work environment. Our modern, open office space, in the heart of Copenhagen, creates an inspiring work atmosphere; we serve breakfast and lunch every day, drink very decent coffee and have fun Friday bars. Together we believe we can achieve great success and we are on a mission to conquer the world.Interested?

Now that we have caught your attention, it is time for you to catch ours. Please send us your English resume and a simple 1-page cover letter where you tell us why you are the right fit for us. All applications are continuously evaluated, but you can expect to hear from us within 4 weeks.If you have any questions regarding the position, please contact HR Consultant, Imke Wieboldt at +45 31 79 17 15.About AgerasAt Ageras, we are all about making complex things simple, and that is because we believe it to be more fair, transparent, and empowering. We are building a simple ecosystem connecting clients to lawyers, accountants, and bookkeepers. We are an ambitious, young and fast-paced technology company in Copenhagen. After 6 years we are financially backed by one of the largest Private Equity funds, Investcorp, and have a footprint in Denmark, Sweden, Norway, the Netherlands, Germany, and the UK.


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329939625Phoenix-edafd8d512019-02-11T00:00:00Customer Success Manager - German speaker

We are looking for an experienced Customer Success Manager to provide excellent customer service. At Ageras, the best Customer Success Managers are genuinely excited to help their customers. They’re patient, empathetic, and passionately communicative. They love to talk. They can put themselves in our customers’ shoes and advocate for them internally when necessary.

As Customer Success Manager, you’ll handle the entire communication with our small- and midsize business customers, who are in the need of a specialist. You’ll support your customer portfolio from the first initial contact until finding the perfect specialist. Throughout the process, you’ll be responsible for your own customer portfolio and work towards individual targets. You’ll be joining a team of passionate professionals and together you’ll be growing and establishing the German market.

Specifically, you’ll:

  • Identify and assess customer’s needs and requests to achieve satisfaction
  • Improve customer service experience and create engaged customers
  • Be in contact with our partners (accountants) to ensure completion of customer requests
  • Take ownership of customers issues and follow problems through to resolution
  • Be dedicated to and support our customers in Germany
  • Own the customer relationship and act as the primary point of contact in our match-making process

Requirements

You are:

As our Customer Success Manager, you are our customer’s go-to-person. You empathize easily with people and can build relationships quickly over the phone. Also, you enjoy advising and consulting our customers, are a strong problem solver and are motivated working with targets. You thrive to give them a spectacular experience through a trusted advisory relationship by supporting them throughout their journey at Ageras.

Maybe you are currently in a similar customer support or product advising position, but are eager to try something new and be part of further growing the German market in a dynamic, international environment?

You also have:

  • Near-native German language skills and conversational English language skills
  • Experience in successfully managing and supporting B2B customers
  • The ability to develop tremendous loyalty with stakeholders
  • The ability to consult and advice on the best solution for a customer
  • Strong client-facing and communication skills
  • Great collaboration skills and are a big supporter of internal knowledge sharing
  • No objection handling demanding customers
  • Maintain the highest integrity and compliance in everything

Benefits

At Ageras, we take fun seriously, because motivated Agerians equal happy clients and partners. We go the extra mile to ensure that our employees come motivated and happy to work and thrive in our dynamic, international work environment. Our modern, open office space, in the heart of Copenhagen, creates an inspiring work atmosphere; we serve breakfast and lunch every day, drink very decent coffee and have fun Friday bars. Together we believe we can achieve great success and we are on a mission to conquer the world.Interested?

Now that we have caught your attention, it is time for you to catch ours. Please send us your English resume and a simple 1-page cover letter where you tell us why you are the right fit for us. All applications are continuously evaluated, but you can expect to hear from us within 4 weeks.If you have any questions regarding the position, please contact HR Consultant, Imke Wieboldt at +45 31 79 17 15.About AgerasAt Ageras, we are all about making complex things simple, and that is because we believe it to be more fair, transparent, and empowering. We are building a simple ecosystem connecting clients to lawyers, accountants, and bookkeepers. We are an ambitious, young and fast-paced technology company in Copenhagen. After 6 years we are financially backed by one of the largest Private Equity funds, Investcorp, and have a footprint in Denmark, Sweden, Norway, the Netherlands, Germany, and the UK.

We are looking for an experienced Customer Success Manager to provide excellent customer service. At Ageras, the best Customer Success Managers are genuinely excited to help their customers. They re patient, empathetic, and passionately communicative. They love to talk. They can put themselves in our customers shoes and advocate for them internally when necessary. As Customer Success Manager, you ll handle the entire communication with our small- and midsize business customers, who are in the need of a specialist. You ll support your customer portfolio from the first initial contact until finding the perfect specialist. Throughout the process, you ll be responsible for your own customer portfolio and work towards individual targets. You ll be joining a team of passionate professionals and together you ll be growing and establishing the German market. Specifically, you ll: Identify and assess customer s needs and requests to achieve satisfaction Improve customer service experience and create engaged customers Be in contact with our partners (accountants) to ensure completion of customer requests Take ownership of customers issues and follow problems through to resolution Be dedicated to and support our customers in Germany Own the customer relationship and act as the primary point of contact in our match-making process Requirements You are: As our Customer Success Manager, you are our customer s go-to-person. You empathize easily with people and can build relationships quickly over the phone. Also, you enjoy advising and consulting our customers, are a strong problem solver and are motivated working with targets. You thrive to give them a spectacular experience through a trusted advisory relationship by supporting them throughout their journey at Ageras. Maybe you are currently in a similar customer support or product advising position, but are eager to try something new and be part of further growing the German market in a dynamic, international environment? You also have: Near-native German language skills and conversational English language skills Experience in successfully managing and supporting B2B customers The ability to develop tremendous loyalty with stakeholders The ability to consult and advice on the best solution for a customer Strong client-facing and communication skills Great collaboration skills and are a big supporter of internal knowledge sharing No objection handling demanding customers Maintain the highest integrity and compliance in everything Benefits At Ageras, we take fun seriously, because motivated Agerians equal happy clients and partners. We go the extra mile to ensure that our employees come motivated and happy to work and thrive in our dynamic, international work environment. Our modern, open office space, in the heart of Copenhagen, creates an inspiring work atmosphere we serve breakfast and lunch every day, drink very decent coffee and have fun Friday bars. Together we believe we can achieve great success and we are on a mission to conquer the world.Interested? Now that we have caught your attention, it is time for you to catch ours. Please send us your English resume and a simple 1-page cover letter where you tell us why you are the right fit for us. All applications are continuously evaluated, but you can expect to hear from us within 4 weeks.If you have any questions regarding the position, please contact HR Consultant, Imke Wieboldt at 45 31 79 17 15.About AgerasAt Ageras, we are all about making complex things simple, and that is because we believe it to be more fair, transparent, and empowering. We are building a simple ecosystem connecting clients to lawyers, accountants, and bookkeepers. We are an ambitious, young and fast-paced technology company in Copenhagen. After 6 years we are financially backed by one of the largest Private Equity funds, Investcorp, and have a footprint in Denmark, Sweden, Norway, the Netherlands, Germany, and the UK.11Jobnetedafd8d5100000000000aDK_OFIR_02DKDanmark228DKK2019-02-19T00:00:000000https://www.ageras.com/jobs/view?shortcode=9B103657A20EuropaDanmarkEuropaDanmarkSjælland & øerStorkøbenhavnKøbenhavn3422448AGERAS A/S11Vesterbrogade 1E, 61620København VDKDanmark0DKDanmarkDKDanmark8Fuldtid46Permanent684880JobNet492268149226811000https://dispatcher.ofir.dk/statistic/register?context=FeedEntrySearchedCount&feedId=dc2beb84&entryId=edafd8d5https://dispatcher.ofir.dk/statistic/register?context=FeedEntryDisplayCount&feedId=dc2beb84&entryId=edafd8d5https://dispatcher.ofir.dk/statistic/register?context=JobApplicationInitiatedCount&feedId=dc2beb84&entryId=edafd8d5&page=ShowJob&component=SendApplicationButtonhttps://dispatcher.ofir.dk/statistic/register?context=JobApplicationAppliedCount&feedId=dc2beb84&entryId=edafd8d5&page=EmailApplyForm&component=SendApplicationButtonhttps://static.matchwork.com/company/logo/DK/ORS/SoMe/Ledelse_og_HR/Ledelse/4.jpgMed et job indenfor Ledelse får du en spændende hverdag, der byder på mange nye udfordringer. 12007991Dansk3Læse/ tale123906Kvalitetschef6Ledelse359805656Imkenoreply@ofir.comDKDanmarkDKDanmark329961647Value Realization ManagerRobot Maersk Line is constantly aiming to optimise the customer experience and realise significant business benefits by simplifying and standardising our processes. We are embarking on a journey that will substantially change the way we conduct our business and engage with customers. We are offering a unique opportunity to help shape that journey and the future organisation. We offer Maersk T L is on a transformation journey to meet the needs from our customers and provide best-in-class customer experience. This journey is initiated to simplify, automate and digitise most of our processes and will substantially change the way we conduct our business and engage with customers. You will be a part of the Value Realization team within the Tech Finance department, together with highly skilled colleagues, helping to drive value realization across strategic initiatives and business units. With this opportunity, you get an outstanding chance to interact with senior stakeholders in the organization and assist Product Owners in delivering value to the business. Key responsibilities • Identify and prioritise relevant tracking metrics and appropriate data sources • Ensure that projects have tangible success criteria in place prior to go-live • Liaise with Business Process Owners product owners to ensure that metrics are relevant, timely and measurable • In case of project changes, provide input to the overall recalculation of value and ensure continuous updates to the related tracking mechanisms • Quality Assure existing projects to ensure that they meet the standards regarding success criteria, outcomes and benefits • Support colleagues in Tech Finance and work with project teams Product owners to articulate the product value in accordance with established standards • Support the continuous improvement of the standard framework and implement new solutions for tracking, monitoring and harvesting the benefits We are looking for • Relevant education and 4-5 years of full time working experience within front office Customer Service, Trade Marketing, Sales, Finance or Operations • Analytical mind-set • Strong interpersonal and communication skills • Good planning and execution skills, ensuring effective and timely delivery • Adaptable with ability to keep calm under stress and deliver quality on time • Proactive and capable of working in a result-oriented environment • Comfortable interacting with senior stakeholders

Maersk Line is constantly aiming to optimise the customer experience and realise significant business benefits by simplifying and standardising our processes. We are embarking on a journey that will substantially change the way we conduct our business and engage with customers. We are offering a unique opportunity to help shape that journey and the future organisation.

We offer

Maersk T&L is on a transformation journey to meet the needs from our customers and provide best-in-class customer experience. This journey is initiated to simplify, automate and digitise most of our processes and will substantially change the way we conduct our business and engage with customers. You will be a part of the Value Realization team within the Tech Finance department, together with highly skilled colleagues, helping to drive value realization across strategic initiatives and business units. With this opportunity, you get an outstanding chance to interact with senior stakeholders in the organization and assist Product Owners in delivering value to the business.

Key responsibilities

• Identify and prioritise relevant tracking metrics and appropriate data sources

• Ensure that projects have tangible success criteria in place prior to go-live

• Liaise with Business Process Owners & product owners to ensure that metrics are relevant, timely and measurable

• In case of project changes, provide input to the overall recalculation of value and ensure continuous updates to the related tracking mechanisms

• Quality Assure existing projects to ensure that they meet the standards regarding success criteria, outcomes and benefits

• Support colleagues in Tech Finance and work with project teams/Product owners to articulate the product value in accordance with established standards

• Support the continuous improvement of the standard framework and implement new solutions for tracking, monitoring and harvesting the benefits

We are looking for

• Relevant education and 4-5 years of full time working experience within front office Customer Service, Trade & Marketing, Sales, Finance or Operations

• Analytical mind-set

• Strong interpersonal and communication skills

• Good planning and execution skills, ensuring effective and timely delivery

• Adaptable with ability to keep calm under stress and deliver quality on time

• Proactive and capable of working in a result-oriented environment

• Comfortable interacting with senior stakeholders

MAERSK LINE A/SKøbenhavn K2019-02-15T00:00:002019-03-01T00:00:00
329932759QA ManagerRobot DESCRIPTION We re SYBO and we re here to make awesome games. Like you, we re gamers, we re creators, we re really good at what we do. It s our goal to create the best experiences for everyone! Phenomenal games are made by fantastic people and that s who we re looking for :) We are searching for a full-time Mobile Games QA Manager to support and work embedded within one of our development teams as such only applicants with mobile games QA and Unity experience will be considered. Your responsibilities will include establishing and maintaining current QA processes for the game and support the team with hands-on testing. In addition, you will be the liaison between the team and external partners, scheduling functional QA, compatibility QA and localization processes. We appreciate specialists and with your particular skill set, you will be a large part of forming the position and becoming a part of our continuous journey. Sounds interesting? Take a look at the description - and let us know if you are the one we are looking for. REQUIREMENTS QA Manager Responsibilities: Perform functionality QA on the game and provide written reports on bugs, unwanted game behaviours or visual errors with clear reproduction steps. Work closely with the production team to create test plans, prioritise execute testing across all supported mobile platforms. Take the lead with stakeholders management, negotiations and planning work with all external QA partners delivering services for the game. Own all documentation, communication, scheduling and feedback between the team and external QA partners. Collaborating and communicating with designers and stakeholders about features, requirements and acceptance criteria. Drive and implement processes for automation initiatives across all aspects of testing. Take responsibility for the test tools and build server development. You should be able to say yes to all of the following statements: 3 years mobile testing and QA experience. Have experience with Unity. Great interest in F2P games, the industry and next generation technologies across multiple platforms. Self-driven and taking the initiative to seeks out tasks. Ability to work in both a team environment and independently. Excellent written and verbal communication skills in English. Strong critical and creative problem-solving abilities. Strong organizational and time management skills. Have a positive attitude and commit to product success. Nice to haves: Experience leading external QA services Your application includes: Brief presentation of yourself Why we are the perfect match BENEFITS What we can brag about: The best office location in Copenhagen A chance to do the work of your life An informal and creative culture where everybody is heard We also have... Health insurance for every employee A pension plan A balanced lunch buffet Currently 20 nationalities And a lot of fun - also when working We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Contact@sybogames.com

DESCRIPTION

We’re SYBO and we’re here to make awesome games.

Like you, we’re gamers, we’re creators, we’re really good at what we do. It’s our goal to create the best experiences for everyone! Phenomenal games are made by fantastic people and that’s who we’re looking for :)

We are searching for a full-time Mobile Games QA Manager to support and work embedded within one of our development teams as such only applicants with mobile games QA and Unity experience will be considered.

Your responsibilities will include establishing and maintaining current QA processes for the game and support the team with hands-on testing. In addition, you will be the liaison between the team and external partners, scheduling functional QA, compatibility QA and localization processes.

We appreciate specialists and with your particular skill set, you will be a large part of forming the position and becoming a part of our continuous journey. Sounds interesting? Take a look at the description - and let us know if you are the one we are looking for.

REQUIREMENTS

QA Manager Responsibilities:

  • Perform functionality QA on the game and provide written reports on bugs, unwanted game behaviours or visual errors with clear reproduction steps.
  • Work closely with the production team to create test plans, prioritise & execute testing across all supported mobile platforms.
  • Take the lead with stakeholders management, negotiations and planning work with all external QA partners delivering services for the game. Own all documentation, communication, scheduling and feedback between the team and external QA partners.
  • Collaborating and communicating with designers and stakeholders about features, requirements and acceptance criteria.
  • Drive and implement processes for automation initiatives across all aspects of testing.
  • Take responsibility for the test tools and build server development.

You should be able to say yes to all of the following statements:

  • 3+ years mobile testing and QA experience.
  • Have experience with Unity.
  • Great interest in F2P games, the industry and next generation technologies across multiple platforms.
  • Self-driven and taking the initiative to seeks out tasks.
  • Ability to work in both a team environment and independently.
  • Excellent written and verbal communication skills in English.
  • Strong critical and creative problem-solving abilities.
  • Strong organizational and time management skills.
  • Have a positive attitude and commit to product success.

Nice to haves:

  • Experience leading external QA services

Your application includes:

  • Brief presentation of yourself
  • Why we are the perfect match

BENEFITS

What we can brag about:

  • The best office location in Copenhagen
  • A chance to do the work of your life
  • An informal and creative culture where everybody is heard

We also have...

  • Health insurance for every employee
  • A pension plan
  • A balanced lunch buffet
  • Currently 20+ nationalities
  • And a lot of fun - also when working

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Contact@sybogames.com

SYBO ApSKøbenhavn K2019-01-09T00:00:002019-02-19T00:00:00
da-DK

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