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Customer Success Specialist Nordics (based in Copenhagen)

About this opportunity

Align Technology is looking for aCustomer SuccessSpecialistfor theNordicregion. We are looking for a customer-focused individual with high analytical skillsand 1 - 3years’ experience in the field of CustomerService/Support roles.

In this position you will interact with both internal and external customers prior to and/or after sale. You develop and maintain positive customer relations. You coordinate with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.

You will bebased in our new office inCopenhagen andwill report directly to thelocalCustomer SuccessLead.As theAlign Nordic Support team is new, youhave the opportunity todefine, set-up and shape new customer experience directions for the Nordic region,together with your manager.

In this role, you will…

  • Be responsible for all post-sales operations and interactions with customers. 
  • Be part ofalocaland EMEAteam of CS Specialists– an international communitywhere sharing best practices is a big key to success.
  • Act as the Voice of the Customer, bringing innew ideasforContinuous Improvement.
  • Act as a business partner for our customers,e.g.by providing regular (on-site) training.
  • In this role, you’ll need …

  • Bachelor degree
  • Minimum of1-3years ofdirectly relatedexperience
  • Fluency in English and native speaker ofat least one of the Nordic languages. Swedish is a big plus.
  • Strong interpersonal,listeningand persuasive communication skills.
  • To have the willingnessto learn.
  • Stronganalytical capabilities.
  • To be a team player
  • To havegoodproblem solvingskills.
  • To be ableto work autonomously.
  • What we offer

  • Excellentcompensation and bonus plan.
  • Flexibility with working from the office and selected days fromhome.
  • Working from anewoffice inCopenhagen.
  • A dynamic environment where you grow with our new Nordic Align team.

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