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Customer Success Student Assistant - English & German Speaking

Nordgreen is a fast-growing watch company that blends Scandinavian minimalism with the fine craftsmanship of a leading Danish designer who has previously worked with Bang & Olufsen and other major design brands. Our mission is to make true Danish designer watches accessible to everyone while supporting good causes along the way. Our founding team combines ex-McKinsey consultants and seasoned entrepreneurs with extensive experience in growing ventures fast!We are looking for a Customer Success Student Assistant who can provide outstanding customer experiences, loves interacting with humans, and is a great problem solver. Customer experience is one of the fundamental assets for Nordgreen, therefore, you must love the role!You will be working closely with the Head of Customer Experience, and Customer Success Manager - DACH region.
Job Description
: * Handling overflow contacts primarily from the UK, US, DE. * Handling customers' inquiries received via different platforms, e.g., Zendesk, Facebook, WhatsApp; * Assisting with up-selling products on certain pages through Nordgreen's live communication tool (LiveChat); * Handling, gathering, and properly collecting product and process feedback; * Manage reviews on various 3rd party platforms; * Provide regular reporting of customer success activities to Head of Customer Experience; * Developing and implementing initiatives to improve overall customer experience; Skills Required: * Confident and well-spoken German and English * Willingness to work during the weekends and/or rush hours if scheduled in advance * Strong listening, communication, and writing skills * Creative mindset, result-oriented and driven * Positive “can-do” attitude and strong work ethics

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