MESSYWEEKEND™ Copenhagen Part-time
Salary Competitive
We are looking for a bright part-time student assistant. Based in central Copenhagen, MessyWeekend is a successful Danish startup selling affordable quality sunglasses and snow goggles direct-to-consumer in Europe, the UK and Australia. The company was founded in early 2018. You will become part of a young, dynamic and international team that gives their utmost every day to contribute to the growth and creation of a truly global consumer brand.
You'll be working with the E-Commerce Team, responding to customer queries via Gorgias (knowledge of the platform is not a must), handling customer inquiries, feedback, product development ideas, reviews and much more!
Job Description:
- Handling overflow contacts from all over the world but mainly Denmark, Germany and the UK;
- Processing returns and issuing refunds;
- Responding to queries received via Social Media;
- Gathering product and process feedback;
- Occasional translating content for certain messages which have to be send out to the global customer database;
- Manage reviews on various 3rd party platforms;
- Assisting with the continuous product development process based on customer feedback and macro-level analyses;
- Developing and implementing initiatives to improve the customer experience;
- Provide regular reporting of customer service complaints to necessary team heads
*Candidate must be fluent in written and spoken Danish & English – German is a BIG plus*
Perks and benefits
This job comes with several perks and benefits
Free lunch
Enjoy a free catered lunch with your colleagues, every day.
Flexible working hours
Time is precious. Make it count. Morning person or night owl, this job is for you.
Free coffee / tea
Get your caffeine fix to get you started and keep you going.
Near public transit
Easy access and treehugger friendly workplace.
Social gatherings
Social gatherings and games; hang out with your colleagues.
Free office snacks
Peckish after lunch? We got your back with soft drinks, treats and fruit.
Skriv i din ansøgning, at du fandt jobbet på ofir.dk