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Customer Support & Success Specialist

Hi there! We’re Driversnote, a SaaS company based in the heart of the Copenhagen startup scene. We take pride in helping more than 700.000 users worldwide keep a mileage logbook. No one likes to do mileage documentation - so we try to remove this tedious work and make our customers’ work life simpler by saving them time and money.

 

The opportunity

We’re full speed ahead building out our services across different countries and are currently growing our team, so you’ll get the chance to become an essential part of a small team at a very exciting stage.

Our primary markets are English speaking; US, Canada, Australia and the UK - while only around 10% of our customers are from Denmark. So we’re aiming to build an international team to serve our customers from around the world.

Until now, Driversnote has primarily been used by individual users, but we’ve recently launched the first set of features oriented towards team usage, and want to cater more to the needs of teams within companies and help them during onboarding etc.

 

The role

This role is a combined Customer Support and Customer Success role (primary support in the beginning). You’ll be helping us introduce customer success principles and building more streamlined processes around how we onboard teams of users and make sure they get the most out of Driversnote.

You’ll be a part of a small but mighty team and will be working closely with everyone. We’re looking for a passionate new colleague to help us take care of our customers and give them the best possible experience with Driversnote.

Your responsibilities:

  • Answering user questions and advising customers on how to best use our product quickly and with a friendly tone (primarily per mail).

  • Taking proactive initiatives to make sure our customers get the most out of Driversnote, e.g. by onboarding new team customers.

  • Collecting and synthesizing customer insights; being the voice of the customer to help your teammates become better marketers, designers and builders.

  • Assisting in managing iBeacon orders and inventory (at overseas fulfilment centers) 

You must:

  • Be fluent in spoken and written English and Danish and have excellent clear written communication skills; you get a message across in just a few sentences. 

  • Have 2+ years of experience in customer service or customer success in a similar company (software, financial,  tech, etc).

  • Be quite tech-savvy; curious and motivated to gain a deep understanding of how our product works - inside and out. You should be very comfortable with IT and prepared to learn a lot of technical terms and details.

  • Have a basic understanding of the financial part of how companies operate

  • Know your way around a spreadsheet and be able to do basic data analysis.

  • Be able to manage your own time while being a team player with a systematic approach who can juggle multiple projects at the same time.

  • Be flexible with your hours so you can have calls with customers in other time zones.

It would be nice if you:

  • Have experience within a customer success team - onboarding customers, helping them get the most out of the product or even making sales.

  • Have experience with accounting, bookkeeping or HR administration (to better understand the world of our customers)

 

We offer

A lot of responsibility and influence - you’ll be a key player in developing and shaping the future of Driversnote’s communication and services.

You’ll get to work with and learn from a team of highly experienced entrepreneurs and tech people. We’ll set aside resources for independent skill development to help you grow and develop your career.

We work in a relaxed environment in Matrikel1, a community co-working space for entrepreneurs and tech startups - in the heart of Copenhagen. You get to network with other startups and scaleups and plenty of cool, like-minded people. 

And finally, we offer a great lunch cooked by Matrikel1’s in-house chefs every day.

 

How to apply

If you’re interested, please send an application via our website: driversnote.dk/jobs. We have a few questions that you should expect to spend 10-15 minutes answering, and you’ll also get the chance to attach a CV, etc.

We’ll accept applications until October 18th. After this, we expect to take a couple of days to review all applications and get back to you no later than October 23. If you have been shortlisted, we might ask you to perform a short, written test before moving on to a face-to-face interview.

We look forward to hearing from you!


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