Cut Over/ Hypercare Manager for group IT

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Do you want a direct impact on the quality of IT Services in a Nordic IT company and plan and carry out release activities with our business units within our new system landscape?

Then maybe it's you we're missing!

We are now looking for an ambitious Cut Over/ Hypercare Manager for our group IT department. You will work with product development and innovation of our software solutions that are aimed to support our internal business in EG.

Our solutions are designed to contribute to seamless user experiences and increased productivity to our end users. We offer a comprehensive systems landscape based on NetSuite ERP, Salesforce, ServiceNow and other leading systems within the areas that support our business.

The Cut Over/ Hypercare Manager works at the intersection of the business units, PMO and product development and has the overall goal of ensuring holistic deliveries at the agreed time and quality. As a Cut Over/ Hypercare Manager, you will therefore be close to the businesses in their projects, plan and coordinate cut over / Hypercare activities as well as ensure that roles and responsibilities are distributed and understood in the organization.

As Cutover/Hypercare lead your roles and responsibilities are:  

  • Define cutover principles in EG’s IT implementations 
  • Create and execute cutover plans for the individual IT solution deployment waves across EG’s BU and system landscape 
  • Ensure the detailed contingency plans and roll-back plans are ready?
  • Escalate cutover issues in accordance with cutover governance structure? 
  • Daily progress monitoring of cutover and hypercare activities to senior stakeholders and project team? 
  • Ensure well executed cutover will to go-live and subsequently transition into hypercare 
  • Responsible for go-live and hypercare communication planning. The communication plan captures the information to be sent out to all involved stakeholders to provide good visibility on the activities of all involved parties
  • Prepare hypercare plan and organisation, incl.? daily hypercare process, hypercare team & responsibilities? 
  • Manage the stabilization period after go-live of a given solution with focus on In corporation with the functional and solution experts provide on-site support to end-users? Ensure data integrity and solution availability in close contact with the Master Data team? Help identify errors and provide coordination with other roles in EG to fix all bugs? Help the business to prioritize bugs according to agreed rules
  • Ensure all required documentation and work process shadowing is completed during hypercare period? 
  • Ensure solution handover from hypercare to the EG IT Operations team and get formal sign-off of handover. Archive cutover documentation for future audits. 
  • You deliver at least the following output:  

  • A qualitative, up-to-date and validated project sheet as well as Hypercare/Cut over plan (PMP) 
  • A listing of the project shared deliverables in a WBS 
  • A qualitative and up-to-date cut over planning, with mapped dependencies and milestones 
  • A cut over status report according to the program's guidelines 
  • A resource-demand in the short, medium and long term 
  • You may have the following characteristics and education:  

  • Thrives in developing solid hypercare/cut over management practices and working with business stakeholders in defining, executing, and validating cut over results and ensuring high quality deliverables 
  • Good collaboration skills
  • Fluent in English 
  • Curious by nature with a desire to learn something new every day
  • Interest and ability to gain a good understanding of our solutions
  • Solution-oriented, both technical and functional
  • Independent and structured
  • Large work capacity, and able to handle many parallel activities and projects
  • Technical education, Bachelor's, Master Or Relevant experience within project management can compensate for a lack of formal education
  • We offer:  

  • One of the best academic environments in Europe with knowledgeable colleagues who are willing to share their experience and contribute to your competence development
  • The opportunity to develop innovative products using new technology
  • A varied working day with challenging tasks
  • Short distance to decisions and the opportunity to influence everyday life
  • Competitive conditions
  • The position is preferably located in Denmark or Poland, but other candidates from EU will be considered. 5-10 travel days per year must be expected. You will work closely with the other organization in other countries.
  • Contact us  

    If you need more information about the position or EG, please contact Senior Project Manager Jan Svendsen on mobile +45 2340 2277. We will evaluate the applications as they come and until the right candidate is found, so please send application and CV as soon as possible. All contact will be treated confidentially. 

    In EG we deliver vertical software that helps our customers move their businesses further.

    We always strive to get better: We are a passionate team of innovators, problem solvers and doers. As an integral part of our culture we take responsibility for our contribution to customers, to each other and to the society we live in.

    Find out more at global.eg.dk

    Skriv i din ansøgning, at du fandt jobbet på ofir.dk


    Cut Over/ Hypercare Manager for group IT

    Do you want a direct impact on the quality of IT Services in a Nordic IT company and plan and carry out release activities with our business units within our new system landscape?

    Then maybe it's you we're missing!

    We are now looking for an ambitious Cut Over/ Hypercare Manager for our group IT department. You will work with product development and innovation of our software solutions that are aimed to support our internal business in EG.

    Our solutions are designed to contribute to seamless user experiences and increased productivity to our end users. We offer a comprehensive systems landscape based on NetSuite ERP, Salesforce, ServiceNow and other leading systems within the areas that support our business.

    The Cut Over/ Hypercare Manager works at the intersection of the business units, PMO and product development and has the overall goal of ensuring holistic deliveries at the agreed time and quality. As a Cut Over/ Hypercare Manager, you will therefore be close to the businesses in their projects, plan and coordinate cut over / Hypercare activities as well as ensure that roles and responsibilities are distributed and understood in the organization.

    As Cutover/Hypercare lead your roles and responsibilities are:  

  • Define cutover principles in EG’s IT implementations 
  • Create and execute cutover plans for the individual IT solution deployment waves across EG’s BU and system landscape 
  • Ensure the detailed contingency plans and roll-back plans are ready?
  • Escalate cutover issues in accordance with cutover governance structure? 
  • Daily progress monitoring of cutover and hypercare activities to senior stakeholders and project team? 
  • Ensure well executed cutover will to go-live and subsequently transition into hypercare 
  • Responsible for go-live and hypercare communication planning. The communication plan captures the information to be sent out to all involved stakeholders to provide good visibility on the activities of all involved parties
  • Prepare hypercare plan and organisation, incl.? daily hypercare process, hypercare team & responsibilities? 
  • Manage the stabilization period after go-live of a given solution with focus on In corporation with the functional and solution experts provide on-site support to end-users? Ensure data integrity and solution availability in close contact with the Master Data team? Help identify errors and provide coordination with other roles in EG to fix all bugs? Help the business to prioritize bugs according to agreed rules
  • Ensure all required documentation and work process shadowing is completed during hypercare period? 
  • Ensure solution handover from hypercare to the EG IT Operations team and get formal sign-off of handover. Archive cutover documentation for future audits. 
  • You deliver at least the following output:  

  • A qualitative, up-to-date and validated project sheet as well as Hypercare/Cut over plan (PMP) 
  • A listing of the project shared deliverables in a WBS 
  • A qualitative and up-to-date cut over planning, with mapped dependencies and milestones 
  • A cut over status report according to the program's guidelines 
  • A resource-demand in the short, medium and long term 
  • You may have the following characteristics and education:  

  • Thrives in developing solid hypercare/cut over management practices and working with business stakeholders in defining, executing, and validating cut over results and ensuring high quality deliverables 
  • Good collaboration skills
  • Fluent in English 
  • Curious by nature with a desire to learn something new every day
  • Interest and ability to gain a good understanding of our solutions
  • Solution-oriented, both technical and functional
  • Independent and structured
  • Large work capacity, and able to handle many parallel activities and projects
  • Technical education, Bachelor's, Master Or Relevant experience within project management can compensate for a lack of formal education
  • We offer:  

  • One of the best academic environments in Europe with knowledgeable colleagues who are willing to share their experience and contribute to your competence development
  • The opportunity to develop innovative products using new technology
  • A varied working day with challenging tasks
  • Short distance to decisions and the opportunity to influence everyday life
  • Competitive conditions
  • The position is preferably located in Denmark or Poland, but other candidates from EU will be considered. 5-10 travel days per year must be expected. You will work closely with the other organization in other countries.
  • Contact us  

    If you need more information about the position or EG, please contact Senior Project Manager Jan Svendsen on mobile +45 2340 2277. We will evaluate the applications as they come and until the right candidate is found, so please send application and CV as soon as possible. All contact will be treated confidentially. 

    In EG we deliver vertical software that helps our customers move their businesses further.

    We always strive to get better: We are a passionate team of innovators, problem solvers and doers. As an integral part of our culture we take responsibility for our contribution to customers, to each other and to the society we live in.

    Find out more at global.eg.dk

    Skriv i din ansøgning, at du fandt jobbet på ofir.dk


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