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Danish speaking Customer Service Team Lead, Dublin, Ireland

Danish Customer Service Team Lead

Location:   Dublin, Ireland

Job Title: Danish Customer Service Team Manager

Contract/ Permanent: Permanent / Full Time

We are looking for an experienced Team Manager to play a key role in our client’s multinational contact centre in Dublin.

We are looking for a customer oriented individual with great attitudes and high on energy to join a growing, fun and dynamic company, situated in the heart of the Irish capital

You are a highly self-driven, dynamic person who gets things done and show consistent improvements and you enjoy working under consistent pressure.

Job Purpose:

You will build, develop & lead a team with a high performing ethos to meet & exceed performance goals. You will coach, engage & develop your direct reports. You will work in a multinational environment, where you take responsibilities across the customer service teams.

Key Responsibilities include:

  • The Team Manager oversees daily activities of the Danish / Swedish customer service team
  • You are expected to demonstrate the ability to plan and execute in a fast paced environment
  • You understand the importance of KPIs & have the ability to analyse, implement & continually improve best practice processes
  • Coaching, motivating and retaining staff and coordinating bonus schemes
  • Contribute to development of strategies & plans for the Team & or Department
  • Build & develop the team towards constant improvements on quality and productivity
  • Provide daily leadership to the team to meet & exceed customer expectations & business targets
  • Respond to escalating issues in a quick, effective & courteous manner
  • Use your extensive experience & judgment to plan & accomplish goals
  • Support the integration of new systems & processes within teams

Essential Competencies/ skills:

  • Fluent (written/oral) in Danish
  • Fluent (written/oral) in English
  • Previous management experience is essential (3 - 5 years)
  • Excellent organisational and leadership skills with a problem-solving ability
  • Enjoy working in a very fast paced environment
  • Autonomous & Flexible
  • Customer & Solution oriented
  • Analyse call centre KPIs and take appropriate actions
  • Organised and ability to organise your own work load
  • Ability to motivate & coach the customer service agents to consistently high performance 

Salary is €45,000 plus 10% bonus annually

Excellent benefits package

Relocation package is €5,000 Gross and flights plus up to two weeks of accommodation.

More information:

Brian O'Farrell, +49.30.2808487, info@ofarrellonline.de

Application:

info@ofarrellonline.de

 


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329784500Phoenix-15d3dc0e12018-03-27T00:00:00Danish speaking Customer Service Team Lead, Dublin, Ireland

Danish Customer Service Team Lead

Location:   Dublin, Ireland

Job Title: Danish Customer Service Team Manager

Contract/ Permanent: Permanent / Full Time

We are looking for an experienced Team Manager to play a key role in our client’s multinational contact centre in Dublin.

We are looking for a customer oriented individual with great attitudes and high on energy to join a growing, fun and dynamic company, situated in the heart of the Irish capital

You are a highly self-driven, dynamic person who gets things done and show consistent improvements and you enjoy working under consistent pressure.

Job Purpose:

You will build, develop & lead a team with a high performing ethos to meet & exceed performance goals. You will coach, engage & develop your direct reports. You will work in a multinational environment, where you take responsibilities across the customer service teams.

Key Responsibilities include:

  • The Team Manager oversees daily activities of the Danish / Swedish customer service team
  • You are expected to demonstrate the ability to plan and execute in a fast paced environment
  • You understand the importance of KPIs & have the ability to analyse, implement & continually improve best practice processes
  • Coaching, motivating and retaining staff and coordinating bonus schemes
  • Contribute to development of strategies & plans for the Team & or Department
  • Build & develop the team towards constant improvements on quality and productivity
  • Provide daily leadership to the team to meet & exceed customer expectations & business targets
  • Respond to escalating issues in a quick, effective & courteous manner
  • Use your extensive experience & judgment to plan & accomplish goals
  • Support the integration of new systems & processes within teams

Essential Competencies/ skills:

  • Fluent (written/oral) in Danish
  • Fluent (written/oral) in English
  • Previous management experience is essential (3 - 5 years)
  • Excellent organisational and leadership skills with a problem-solving ability
  • Enjoy working in a very fast paced environment
  • Autonomous & Flexible
  • Customer & Solution oriented
  • Analyse call centre KPIs and take appropriate actions
  • Organised and ability to organise your own work load
  • Ability to motivate & coach the customer service agents to consistently high performance 

Salary is €45,000 plus 10% bonus annually

Excellent benefits package

Relocation package is €5,000 Gross and flights plus up to two weeks of accommodation.

More information:

Brian O'Farrell, +49.30.2808487, info@ofarrellonline.de

Application:

info@ofarrellonline.de

 

2018-05-23T00:51:25.517 Danish Customer Service Team Lead Location: Dublin, Ireland Job Title: Danish Customer Service Team Manager Contract Permanent: Permanent Full Time We are looking for an experienced Team Manager to play a key role in our client s multinational contact centre in Dublin. We are looking for a customer oriented individual with great attitudes and high on energy to join a growing, fun and dynamic company, situated in the heart of the Irish capital You are a highly self-driven, dynamic person who gets things done and show consistent improvements and you enjoy working under consistent pressure. Job Purpose: You will build, develop lead a team with a high performing ethos to meet exceed performance goals. You will coach, engage develop your direct reports. You will work in a multinational environment, where you take responsibilities across the customer service teams. Key Responsibilities include: The Team Manager oversees daily activities of the Danish Swedish customer service team You are expected to demonstrate the ability to plan and execute in a fast paced environment You understand the importance of KPIs have the ability to analyse, implement continually improve best practice processes Coaching, motivating and retaining staff and coordinating bonus schemes Contribute to development of strategies plans for the Team or Department Build develop the team towards constant improvements on quality and productivity Provide daily leadership to the team to meet exceed customer expectations business targets Respond to escalating issues in a quick, effective courteous manner Use your extensive experience judgment to plan accomplish goals Support the integration of new systems processes within teams Essential Competencies skills: Fluent (written oral) in Danish Fluent (written oral) in English Previous management experience is essential (3 - 5 years) Excellent organisational and leadership skills with a problem-solving ability Enjoy working in a very fast paced environment Autonomous Flexible Customer Solution oriented Analyse call centre KPIs and take appropriate actions Organised and ability to organise your own work load Ability to motivate coach the customer service agents to consistently high performance Salary is 45,000 plus 10 bonus annually Excellent benefits package Relocation package is 5,000 Gross and flights plus up to two weeks of accommodation. More information: Brian O Farrell, 49.30.2808487, info@ofarrellonline.de Application: info@ofarrellonline.de11Jobnet15d3dc0e100000000000IDK_OFIR_02DKDanmark228DKK2018-05-22T00:00:0000010EuropaDanmarkEuropaIrland3198238O'Farrell Recruitment11Wollankstr. 3113359Berlin+49302808487DKDanmark152.5633210013.39062480
info@ofarrellonline.deDKDanmarkIREIrland
8Fuldtid46Permanent546923JobNet48019281000https://dispatcher.ofir.dk/statistic/register?context=FeedEntrySearchedCount&feedId=dc2beb84&entryId=15d3dc0ehttps://dispatcher.ofir.dk/statistic/register?context=FeedEntryDisplayCount&feedId=dc2beb84&entryId=15d3dc0ehttps://dispatcher.ofir.dk/statistic/register?context=JobApplicationInitiatedCount&feedId=dc2beb84&entryId=15d3dc0e&page=ShowJob&component=SendApplicationButtonhttps://dispatcher.ofir.dk/statistic/register?context=JobApplicationAppliedCount&feedId=dc2beb84&entryId=15d3dc0e&page=EmailApplyForm&component=SendApplicationButtonhttps://static.matchwork.com/company/logo/DK/ORS/SoMe/Salg_marketing_og_kommunikation/Salg/2.jpgSom Kundeservicemedarbejder hos O'Farrell Recruitment bliver du en del af et godt arbejdsmiljø og bliver dagligt mødt af nye spændende udfordringer.12008001Dansk3Læse/ tale913230Kundeservicemedarbejder2Salg353990240Brian O'Farrellinfo@ofarrellonline.deIREIrlandIREIrlandda-DK