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Danish speaking Customer Service Team Lead, Dublin, Ireland

Danish Customer Service Team Lead

Location:   Dublin, Ireland

Job Title: Danish Customer Service Team Manager

Contract/ Permanent: Permanent / Full Time

We are looking for an experienced Team Manager to play a key role in our client’s multinational contact centre in Dublin.

We are looking for a customer oriented individual with great attitudes and high on energy to join a growing, fun and dynamic company, situated in the heart of the Irish capital

You are a highly self-driven, dynamic person who gets things done and show consistent improvements and you enjoy working under consistent pressure.

Job Purpose:

You will build, develop & lead a team with a high performing ethos to meet & exceed performance goals. You will coach, engage & develop your direct reports. You will work in a multinational environment, where you take responsibilities across the customer service teams.

Key Responsibilities include:

  • The Team Manager oversees daily activities of the Danish / Swedish customer service team
  • You are expected to demonstrate the ability to plan and execute in a fast paced environment
  • You understand the importance of KPIs & have the ability to analyse, implement & continually improve best practice processes
  • Coaching, motivating and retaining staff and coordinating bonus schemes
  • Contribute to development of strategies & plans for the Team & or Department
  • Build & develop the team towards constant improvements on quality and productivity
  • Provide daily leadership to the team to meet & exceed customer expectations & business targets
  • Respond to escalating issues in a quick, effective & courteous manner
  • Use your extensive experience & judgment to plan & accomplish goals
  • Support the integration of new systems & processes within teams

Essential Competencies/ skills:

  • Fluent (written/oral) in Danish
  • Fluent (written/oral) in English
  • Previous management experience is essential (3 - 5 years)
  • Excellent organisational and leadership skills with a problem-solving ability
  • Enjoy working in a very fast paced environment
  • Autonomous & Flexible
  • Customer & Solution oriented
  • Analyse call centre KPIs and take appropriate actions
  • Organised and ability to organise your own work load
  • Ability to motivate & coach the customer service agents to consistently high performance 

Salary is €45,000 plus 10% bonus annually

Excellent benefits package

Relocation package is €5,000 Gross and flights plus up to two weeks of accommodation.

More information:

Brian O'Farrell, +49.30.2808487, info@ofarrellonline.de

Application:

info@ofarrellonline.de

 


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