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Danish speaking iGaming Customer Support Agents, Sliema, Malta

Nordic Jobs Worldwide, Oslo, Norway, is  - for a customer - looking for Danish speaking iGaming Customer Support Agents.

The client is looking for a customer support agent with the little extra. They want their candidates to be excellent at support and aiming and reaching the goals that are set for them. They want the customer support to be a part of the whole casino experience!

 

Before joining our client’s superior customer support team, they will invite you to join a one month-long tailored training program. The dedicated trainer leads training - experienced Team Leader being available for you for a whole month. During the Academy, you will join various training sessions including Games, Sportsbook, Fraud and AML, Empathy and soft skills, Responsible Gaming, Objection Handling, and many other sessions.

You are responsible for providing uninterrupted service by

  • Being available for the customer queries
  • Deliver a high level of customer service to customers
  • Assist the customer’s queries via chat, email, telephone
  • Provide explanations to customers about products/site/policies
  • Inform customer of deals and promotions.
  • Update customer account/details with necessary information when needed
  • Write/translate texts about casino games/news/promotions
  • Clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.

Skills & Competencies

  • Experience in Support / Customer Services
  • Experience in assisting the customers via email, phone, and chat
  • Fast typewriting
  • Excellent written and verbal communication skills
  • Fluent in English and Danish
  • Clear thinking and problem solving
  • Previous experience in iGaming OR interest in casino games
  • Flexible and willing to work daily / evening shifts

Benefits

  • Relocation package
  • Health insurance
  • £300 gym membership/ or something else for your health
  • VIP card for buying clothes/food etc.
  • Free breakfast/dinner (when you are at work)
  • Events, summer party/Christmas party etc.
  • Holiday with the company – with activities and fun exploring
  • Education budget – 500 £ (language courses, books, education courses etc.)
  • Hours: flexible - Shift patters the whole week

Start as soon as possible.

Hours: flexible - Shift patters the whole week

More information:

Vanessa Sarmento, +47 4134 4493, vanessa@nordicjobsworldwide.com

Application:

Send CV to vanessa@nordicjobsworldwide.com

Latest application date 30.06.2018.

(ism EURES Oslo)

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Nordic Jobs Worldwide are helping Nordic speaking candidates to find jobs abroad. Our ambition is to match the most exciting jobs around the world with candidates from the Nordic region.

With our own job portal http://www.nordicjobsworldwide.com and head quarter in Norway with hubs in Sweden, Denmark and UK, we can challenge the international recruiting market. With employees from Sweden, Norway and UK we have the best knowledge how to find the right candidates in every local market. We have over 30 years of experience together in the industry and a very big network.

 

Find your dream job - tomorrow is a new day


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