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Danish speaking Outbound Operations Agents, Malta

Nordic Jobs Worldwide, Oslo, Norge, søker for kunde 2 dansktalende Outbound Operations Agents, Malta.

About the role

Our client is looking for an enthusiastic individual for their Malta office in Gzira, ready to take the next step in their career. In this role you will be responsible for activating and reactivating our customers using the most personalized channel.

What will you be doing?

  • Contacting customers over the phone and follow-up where required through email/SMS/onsite message
  • Working with the CBM to develop effective outbound campaigns for the market to improve retention and reactivation
  • Bringing back lapsed customers and activating newly registered
  • Creating bonus offers suitable to customer needs
  • Being the first line support to the customers if needed on the call
  • Collecting, analysing and reporting the results on a regular basis
  • Collecting and presenting customers` feedback
  • Providing support to the CRMs and CBMs with their daily tasks
  • Monitoring and presenting local market activities (offers, trends)
  • Being responsible for the Danish market and working close with other teams in order to align the communication

How will you be measured?

  • Successful contacts made/day
  • Calling success rate
  • Number of conversion/reactivation
  • Cost per conversion/reactivation
  • Bonus spend/Gross Win
  • Improving the Net Retention
  • Campaigns P&L

What have you got?

  • Previous experience in online gaming/calling
  • Passion for sports and online gaming
  • Fluency in Danish
  • Confidence
  • Friendly approach to customer communication
  • High motivation, discipline and time management
  • Ability to make split-second decisions
  • Interest in tools and technologies

Permanent stilling, start snarest.

Arbejdstid 40 timer pr. uge (fuldtid)

Flere informationer

Vanessa Sarmento, +47 4134 4493,


Send CV to

Ansøgningsfrist er 30.06.2018.

(ism NAV EURES Oslo)


Nordic Jobs Worldwide are helping Nordic speaking candidates to find jobs abroad. Our ambition is to match the most exciting jobs around the world with candidates from the Nordic region.

With our own job portal and head quarter in Norway with hubs in Sweden, Denmark and UK, we can challenge the international recruiting market. With employees from Sweden, Norway and UK we have the best knowledge how to find the right candidates in every local market. We have over 30 years of experience together in the industry and a very big network.

Find your dream job - tomorrow is a new day!

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