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Desktop Support Engineer

Cision Ltd is a leading global provider of innovative earned media software and services to public relations and marketing communications professionals. Cision’s Communications Cloud platform allows users to identify key influencers, craft and distribute strategic content, and measure meaningful impact of PR and Communications Teams’ campaigns. Cision has over 4,500 employees with offices in 23 countries throughout the Americas, EMEA, and APAC. For more information about our products and services, visit www.cision.com and follow us on Twitter @Cision. Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join that group! We invest in our people through training and professional development and we empower them to grow their careers - because the most important measure of our success is yours.
The Desktop Support Engineer will be responsible for providing EUC (end-user computing) support to all internal users, both office and non office-based staff, as well as various project initiatives. What you’ll do:

    • Provide high level of customer service and support to end-users across locations
    • Utilize the ticket tracking system to categorize, prioritize, and escalate issues as necessary
    • Take ownership of issues/requests through resolution or escalation
    • Analyze hardware and software problems, troubleshoot as per approved procedures
    • Participate in project related activity in varying capacity
    • Perform hardware and software setup, configuration, and testing as per current standards and approved procedures
    • Help create and maintain system support documentation

 

What you have:

    • Strong interpersonal skills, you are a thoughtful and effective communicator
    • Excellent analytical and problem-solving skills
    • Excellent time management and organizational skills
    • Strong written and oral communication skills

 

To succeed in this role, you’ll need:

    • Bachelor’s degree in Computer Science, Computer Information Systems, or related field preferred
    • A few years of experience in Microsoft Windows and network troubleshooting, web-based application support, and familiarity with the entire Microsoft end user suite of products
    • Strong experience and understanding of Office/O365
    • Strong remote user support experience
    • Experience in supporting Mac OS
    • Experience in working with the ServiceNow platform preferred but not necessary
    • Experience in working with Okta preferred but not necessary

 

We will offer you:

  • An open, informal and multinational working environment defined by high levels of personal responsibility 
  • A range of blended learning tools that you can pick and choose from to suit your personal and career development needs
  • An office space housed in the old Danish Design Center, directly opposite Tivoli Gardens in central Copenhagen 
  • MacBook and iPhone with a subscription plan  
  • Pension and health insurance - because we believe prevention is better than cure. 
  • Catered lunch, and healthy (and not so healthy!) snacks & drinks 
  • Friday bars and other regular social events 
  • Staff discounts at a few of Copenhagen’s best (and not so well-kept) secrets

About Falcon.io:
Falcon.io provides a unified SaaS platform for social media listening, advertising, engaging, publishing and managing customer data. We enable our clients to explore the full potential of digital marketing by managing multiple customer touch points from one platform. Our platform has already achieved great international traction in the market, with its technology endorsed by partnerships with Facebook, Twitter and Instagram. Founded as Falcon Social in Copenhagen in 2010, we now also have offices in New York City, Berlin, Budapest, Sofia and Melbourne. We’re a highly diverse team, and we’re always looking for passionate and curious people who want to be part of a fast-paced, high-energy environment. We joined the Cision family in January 2019, and together we help brands build better relationships with their customers.
Cision is committed to building an environment where all employees are set up to thrive and reach their full potential. We believe diversity, equity and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge, the largest CEO-driven business commitment to advance diversity and inclusion within the workplace.
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.  


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