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Digital Customer Service Assistant

Do you envision a career within IT and business? Are you looking for a part-time job alongside your studies that gives you the opportunity to work with different departments? Then Siteimprove is the right place for you. We offer the right candidate flexible working hours in an international team in the heart of Copenhagen.  
 
As our customer base continues to grow, we need scalable solutions to service our tens of thousands of users. We’re looking for a detail-oriented individual with a flair for IT and communication to drive product adoption. You’ll get involved with products in development and create and maintain online tutorials that assist with adoption of new/existing features within the Siteimprove Intelligence Platform. You will learn a lot within the realm of quality assurance, search engine optimization, digital accessibility and analytics and how it all ties together to create a superior digital presence.   
 
As a Digital Customer Service Assistant you will: 

  • Create in-product tutorials to guide users through workflows and provide guidance on product functions.
  • Update tutorials based on feedback and product changes, and other general tutorial maintenance.  
  • Assisting with the translation process of tutorials.
  • Assist other team members with ad-hoc tasks.

Who are you? 

  • A university student studying in the Copenhagen area.
  • Fluent in spoken English and with excellent written English communication skills.
  • Working knowledge of HTML and CSS Selectors. JavaScript is a plus!
  • Able to break down complex topics into easy-to-understand information for end-users. 
  • Highly detail-oriented.
  • Quick to grasp concepts and learn new software systems.
  • Team player yet be able to work independently.

What we would love about you: 

  • Experience with content creation.
  • Previous work experience alongside your studies (SaaS related environment is a plus!)
  • You’re a scenario-based thinker.

What you will love about us:

Siteimprove is a Danish founded multinational company with over 450 employees worldwide. In addition to our headquarters in the heart of Copenhagen, we have offices in Minneapolis, London, Berlin, Vienna, Amsterdam, Oslo, Sydney and Toronto, and our customers are spread across North America, Europe, Japan and Australia.

Even though we’ve grown rapidly since our foundation back in 2003, we’ve maintained our entrepreneurial spirit and strong feeling of togetherness. Read more about the Siteimprovers and our inclusive and global “work hard, play hard” culture in this section here: https://careers.siteimprove.com/culture/

We also offer amazing perks!

  • Great and inspiring company culture. We are passionate, innovative and people-centric. Consistently named as a great place to work across the globe.
  • Amazing kitchen staff. Our head chef and his kitchen staff cook delicious lunch for us every day. There’s always cake on Fridays and on special occasions and celebrations (which, luckily, is quite often). Naturally, we offer free coffee, free sodas, and free fruit ad libitum. Opportunity to buy food to take home at extremely reasonable prices.
  • Outstanding office location. We’re located in the heart of Copenhagen in a beautiful building sometimes referred to as “the Palace” by our employees.
  • Friday bar. We have our very own Friday Bar. In the summer, we occasionally take the party to our cozy courtyard for barbecuing in the sun.
  • Great Work life balance. Flexible work hours and family friendliness.
  • Corporate social responsibility. We do various activities to be a good corporate citizen, and we are very proud to be a socially responsible company.

How to Apply:

Click on the ‘Apply Now’ button to submit your application. If you have any questions regarding the job, feel free to contact Digital Customer Service Manager, Guðrún Unnur Gústafsdóttir at gug@siteimprove.com

Siteimprove is a global corporation and has developed data practices designed to assure your personally-identifiable information is appropriately protected. Please note that personal information may be transferred, accessed and stored globally as necessary for the uses and disclosures stated in accordance with our Privacy Policy at Siteimprove.com/privacy


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330027562Phoenix-28aab08312019-05-20T00:00:00Digital Customer Service Assistant

Do you envision a career within IT and business? Are you looking for a part-time job alongside your studies that gives you the opportunity to work with different departments? Then Siteimprove is the right place for you. We offer the right candidate flexible working hours in an international team in the heart of Copenhagen.  
 
As our customer base continues to grow, we need scalable solutions to service our tens of thousands of users. We’re looking for a detail-oriented individual with a flair for IT and communication to drive product adoption. You’ll get involved with products in development and create and maintain online tutorials that assist with adoption of new/existing features within the Siteimprove Intelligence Platform. You will learn a lot within the realm of quality assurance, search engine optimization, digital accessibility and analytics and how it all ties together to create a superior digital presence.   
 
As a Digital Customer Service Assistant you will: 

  • Create in-product tutorials to guide users through workflows and provide guidance on product functions.
  • Update tutorials based on feedback and product changes, and other general tutorial maintenance.  
  • Assisting with the translation process of tutorials.
  • Assist other team members with ad-hoc tasks.

Who are you? 

  • A university student studying in the Copenhagen area.
  • Fluent in spoken English and with excellent written English communication skills.
  • Working knowledge of HTML and CSS Selectors. JavaScript is a plus!
  • Able to break down complex topics into easy-to-understand information for end-users. 
  • Highly detail-oriented.
  • Quick to grasp concepts and learn new software systems.
  • Team player yet be able to work independently.

What we would love about you: 

  • Experience with content creation.
  • Previous work experience alongside your studies (SaaS related environment is a plus!)
  • You’re a scenario-based thinker.

What you will love about us:

Siteimprove is a Danish founded multinational company with over 450 employees worldwide. In addition to our headquarters in the heart of Copenhagen, we have offices in Minneapolis, London, Berlin, Vienna, Amsterdam, Oslo, Sydney and Toronto, and our customers are spread across North America, Europe, Japan and Australia.

Even though we’ve grown rapidly since our foundation back in 2003, we’ve maintained our entrepreneurial spirit and strong feeling of togetherness. Read more about the Siteimprovers and our inclusive and global “work hard, play hard” culture in this section here: https://careers.siteimprove.com/culture/

We also offer amazing perks!

  • Great and inspiring company culture. We are passionate, innovative and people-centric. Consistently named as a great place to work across the globe.
  • Amazing kitchen staff. Our head chef and his kitchen staff cook delicious lunch for us every day. There’s always cake on Fridays and on special occasions and celebrations (which, luckily, is quite often). Naturally, we offer free coffee, free sodas, and free fruit ad libitum. Opportunity to buy food to take home at extremely reasonable prices.
  • Outstanding office location. We’re located in the heart of Copenhagen in a beautiful building sometimes referred to as “the Palace” by our employees.
  • Friday bar. We have our very own Friday Bar. In the summer, we occasionally take the party to our cozy courtyard for barbecuing in the sun.
  • Great Work life balance. Flexible work hours and family friendliness.
  • Corporate social responsibility. We do various activities to be a good corporate citizen, and we are very proud to be a socially responsible company.

How to Apply:

Click on the ‘Apply Now’ button to submit your application. If you have any questions regarding the job, feel free to contact Digital Customer Service Manager, Guðrún Unnur Gústafsdóttir at gug@siteimprove.com

Siteimprove is a global corporation and has developed data practices designed to assure your personally-identifiable information is appropriately protected. Please note that personal information may be transferred, accessed and stored globally as necessary for the uses and disclosures stated in accordance with our Privacy Policy at Siteimprove.com/privacy

2019-06-18T00:51:24.333 Do you envision a career within IT and business? Are you looking for a part-time job alongside your studies that gives you the opportunity to work with different departments? Then Siteimprove is the right place for you. We offer the right candidate flexible working hours in an international team in the heart of Copenhagen. As our customer base continues to grow, we need scalable solutions to service our tens of thousands of users. We re looking for a detail-oriented individual with a flair for IT and communication to drive product adoption. You ll get involved with products in development and create and maintain online tutorials that assist with adoption of new existing features within the Siteimprove Intelligence Platform. You will learn a lot within the realm of quality assurance, search engine optimization, digital accessibility and analytics and how it all ties together to create a superior digital presence. As a Digital Customer Service Assistant you will: Create in-product tutorials to guide users through workflows and provide guidance on product functions. Update tutorials based on feedback and product changes, and other general tutorial maintenance. Assisting with the translation process of tutorials. Assist other team members with ad-hoc tasks. Who are you? A university student studying in the Copenhagen area. Fluent in spoken English and with excellent written English communication skills. Working knowledge of HTML and CSS Selectors. JavaScript is a plus! Able to break down complex topics into easy-to-understand information for end-users. Highly detail-oriented. Quick to grasp concepts and learn new software systems. Team player yet be able to work independently. What we would love about you: Experience with content creation. Previous work experience alongside your studies (SaaS related environment is a plus!) You re a scenario-based thinker. What you will love about us: Siteimprove is a Danish founded multinational company with over 450 employees worldwide. In addition to our headquarters in the heart of Copenhagen, we have offices in Minneapolis, London, Berlin, Vienna, Amsterdam, Oslo, Sydney and Toronto, and our customers are spread across North America, Europe, Japan and Australia. Even though we ve grown rapidly since our foundation back in 2003, we ve maintained our entrepreneurial spirit and strong feeling of togetherness. Read more about the Siteimprovers and our inclusive and global work hard, play hard culture in this section here: https: careers.siteimprove.com culture We also offer amazing perks! Great and inspiring company culture. We are passionate, innovative and people-centric. Consistently named as a great place to work across the globe. Amazing kitchen staff. Our head chef and his kitchen staff cook delicious lunch for us every day. There s always cake on Fridays and on special occasions and celebrations (which, luckily, is quite often). Naturally, we offer free coffee, free sodas, and free fruit ad libitum. Opportunity to buy food to take home at extremely reasonable prices. Outstanding office location. We re located in the heart of Copenhagen in a beautiful building sometimes referred to as the Palace by our employees. Friday bar. We have our very own Friday Bar. In the summer, we occasionally take the party to our cozy courtyard for barbecuing in the sun. Great Work life balance. Flexible work hours and family friendliness. Corporate social responsibility. We do various activities to be a good corporate citizen, and we are very proud to be a socially responsible company. How to Apply: Click on the Apply Now button to submit your application. If you have any questions regarding the job, feel free to contact Digital Customer Service Manager, Guðrún Unnur Gústafsdóttir at gug@siteimprove.com Siteimprove is a global corporation and has developed data practices designed to assure your personally-identifiable information is appropriately protected. Please note that personal information may be transferred, accessed and stored globally as necessary for the uses and disclosures stated in accordance with our Privacy Policy at Siteimprove.com privacy11jobnet28aab083100000000000IDK_OFIR_02DKDanmark228DKK2019-06-17T00:00:000000https://careers.siteimprove.com/open-positions/position/?id=oYW79fwU0EuropaDanmarkSjælland & øerStorkøbenhavnKøbenhavn3530553SITEIMPROVE A/S11Sankt Annæ Plads 281250København KDKDanmark0DKDanmarkDKDanmark8Fuldtid46Permanent763878JobNet4991781499178110020-05-20190https://dispatcher.ofir.dk/statistic/register?context=FeedEntrySearchedCount&feedId=dc2beb84&entryId=28aab083https://dispatcher.ofir.dk/statistic/register?context=FeedEntryDisplayCount&feedId=dc2beb84&entryId=28aab083https://dispatcher.ofir.dk/statistic/register?context=JobApplicationInitiatedCount&feedId=dc2beb84&entryId=28aab083&page=ShowJob&component=SendApplicationButtonhttps://dispatcher.ofir.dk/statistic/register?context=JobApplicationAppliedCount&feedId=dc2beb84&entryId=28aab083&page=EmailApplyForm&component=SendApplicationButton1Dansk3Læse/ tale913230Kundeservicemedarbejder2Salg361843634noreply@ofir.comDKDanmarkDKDanmark330027550Customer Success (German Native Speaker)Robot Do you want to help the nicest customers in the world? Hobbii is looking for a Native German speaker for our Customer Success team. You will join a vibrant international team of 20 dedicated and helpful colleagues. Hobbii is the leading online yarn shop in Scandinavia. The journey began 4 years ago and now we are more than 100 people and active in 37 countries. We have the ambition of being the preferred online yarn shop worldwide. Customer Success is paramount in reaching this goal. We are looking for a happy and smiling person, who speaks and writes fluent German and most importantly: You should LOVE to be in contact with customers. What you will be doing... The job involves taking care of our lovely German customers on Hobbii.de by phone and email. We want the best customer service and you will, therefore, play a key role to achieve that. It would be a great advantage if you already have a good knowledge of yarn, knitting and or crocheting, in order to provide the best possible service to our customers Working hours will usually be on weekdays, somewhere between 8-18 o clock. However, we expect you to also be able to work either on a Saturday or Sunday every second week. You will be working with our awesome team located at our warehouse in Rødovre. We would like you to be... A people person who LOVES speaking to our customers A strong communicator who writes and speaks fluent German An independent thinker who takes ownership of tasks Bonus if you have strong know-how of knitting and crocheting Our promise to you... We believe in a culture of constant learning and as a part of the Customer Success Team, you will be enrolled in the Customer Experience Academy. At Hobbii we have the ambition of being the place where going to work doesn t suck. This is achieved by having a talented team who are dedicated and fundamentally believe that we re better together. We have breakfast, lunch, Friday bars and great parties to name a few perks. If that s not enough. We are a dog-friendly company and have the nicest customers in the world. The position is full time and will be from our HQ in Rødovre. Interested? Hit the apply button. Before you do here are some tips. We would like to know who you are and the work you are proud of. So please share Resume, LinkedIn or anything else you find relevant. No cover letter or lengthy essay is necessary. We will get to know you through some questions in the application form.

Do you want to help the nicest customers in the world? Hobbii is looking for a Native German speaker for our Customer Success team. You will join a vibrant international team of 20 dedicated and helpful colleagues.  

Hobbii is the leading online yarn shop in Scandinavia. The journey began 4 years ago and now we are more than 100 people and active in 37 countries. We have the ambition of being the preferred online yarn shop worldwide. Customer Success is paramount in reaching this goal. 

We are looking for a happy and smiling person, who speaks and writes fluent German and most importantly: You should LOVE to be in contact with customers.

What you will be doing...

The job involves taking care of our lovely German customers on Hobbii.de by phone and email. We want the best customer service and you will, therefore, play a key role to achieve that. It would be a great advantage if you already have a good knowledge of yarn, knitting and/or crocheting, in order to provide the best possible service to our customers

Working hours will usually be on weekdays, somewhere between 8-18 o'clock. However, we expect you to also be able to work either on a Saturday or Sunday every second week. You will be working with our awesome team located at our warehouse in Rødovre. 

We would like you to be...

  • A people person who LOVES speaking to our customers 
  • A strong communicator who writes and speaks fluent German
  • An independent thinker who takes ownership of tasks 
  • Bonus if you have strong know-how of knitting  and crocheting  

Our promise to you...

We believe in a culture of constant learning and as a part of the Customer Success Team, you will be enrolled in the Customer Experience Academy. 

At Hobbii we have the ambition of being the place where going to work doesn't suck. This is achieved by having a talented team who are dedicated and fundamentally believe that we're better together. We have breakfast, lunch, Friday bars and great parties to name a few perks.  

If that's not enough. We are a dog-friendly company and have the nicest customers in the world. The position is full time and will be from our HQ in Rødovre.

Interested?

Hit the apply button. 

Before you do here are some tips. We would like to know who you are and the work you are proud of. So please share Resume, LinkedIn or anything else you find relevant.  

No cover letter or lengthy essay is necessary. We will get to know you through some questions in the application form.

Garnio ApSRødovre2019-06-03T00:00:002019-07-15T00:00:00
330026234Kundeservicemedarbejder til KlarnaRobot I forbindelse med samarbejdet imellem Teleperformance Danmark og Klarna, søger vi erfarne kundeservicemedarbejdere til vores klient Klarna. Klarna er en svensk virksomhed, som sikrer nemme og trygge betalingsløsninger på internettet for både sælger og køber ved fakturabaserede betalinger. Stillingen Som kundeservicemedarbejder er det dit job at betjene Klarnas kunder aktivt via telefon, e-mail og chat. Opgaverne omfatter kundeservice og vejledning omkring abonnementsspørgsmål, betalingsløsninger og fakturaspørgsmål samt håndtering af henvendelser fra forhandlere webshops på telefon og mail. Startdato: 24. juni 2019 Arbejdstider: Hverdage mellem 9.00 17.00 Arbejdssted: Business Center Øresund, med hav- og strandudsigt, tæt ved Femøren Station, København Du er den person, vi leder efter, hvis du: er kundefokuseret er kommunikativ stærk både mundtligt og skriftligt har flair for at arbejde med administrative opgaver har en økonomisk forståelse er vant til at arbejde med PC og lærer nye systemer hurtigt er kvalitetsbevidst og det kommer til udtryk i dit arbejde motiveres ved at hjælpe hver enkelt kunde og herved skabe unikke kundeoplevelser taler dansk på modersmålsniveau Teleperformance tilbyder Vi sikrer, at du får den træning og uddannelse, der skal til, så du hele tiden udvikler dig og skaber succes i dit job. Det betyder, at du arbejder tæt sammen med ledelsen og kollegerne og samarbejdspartnere hos Teleperformance, hvor I løbende er i dialog om, hvordan du kan udvikle dit talent. Vi tror på, at glade medarbejdere skaber de bedste resultater. Derfor har vi stort fokus på en god og motiverende arbejdskultur, hvor der er plads til forskellighed, og hvor der samarbejdes på kryds og tværs. Tonen hos Teleperformance er uformel, og du vil opleve, at du hurtigt kan gøre en forskel og sætte dit individuelle præg på arbejdet og fællesskabet. Du får en arbejdsplads, der investerer i din professionelle og personlige udvikling. Du vil få en række værktøjer og kompetencer, som du kan bruge i hele dit liv og din karriere. Der er også mulighed for at følge en af de forskellige karriereveje i virksomheden, både nationalt og internationalt. Stillingen er en fastansættelse på 30 timer per uge med mulighed for flere timer med en timeløn på 125,00 kroner. Personalegoder Hos Teleperformance tilbyder vi dig en række personalegoder, som eksempelvis mulighed for frivillig pension, gratis sundhedssikring, kantineordning hos Meyers kantine, og det er naturligvis altid gratis frugt og kaffe du kan forsyne dig med. Ansøgning Interesseret? Søg straks via linket, da vi afholder samtaler og ansætter løbende. Hvis du vil vide mere om stillingen, kan du kontakte Supervisor Kasper Andreasen på telefon 31122015 eller e-mail kasper.andreasen@teleperformance.com Teleperformance, the global leader in outsourced omnichannel customer experience management, serves as a strategic partner to the world s leading companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting analytics, digital integrated business service solutions and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible and intelligent. The company has established the highest security and quality standards in the industry and uses proprietary deep learning technology to optimize flexibility on a global scale. The Group s 300,000 employees, spread across nearly 80 countries, support billions of connections annually in 265 languages and enhance the customer experience with every interaction

I forbindelse med samarbejdet imellem Teleperformance Danmark og Klarna, søger vi erfarne kundeservicemedarbejdere til vores klient Klarna.

Klarna er en svensk virksomhed, som sikrer nemme og trygge betalingsløsninger på internettet for både sælger og køber ved fakturabaserede betalinger.

Stillingen

Som kundeservicemedarbejder er det dit job at betjene Klarnas kunder aktivt via telefon, e-mail og chat. Opgaverne omfatter kundeservice og vejledning omkring abonnementsspørgsmål, betalingsløsninger og fakturaspørgsmål samt håndtering af henvendelser fra forhandlere/webshops på telefon og mail.

Startdato: 24. juni 2019

Arbejdstider: Hverdage mellem 9.00 – 17.00

Arbejdssted: Business Center Øresund, med hav- og strandudsigt, tæt ved Femøren Station, København

Du er den person, vi leder efter, hvis du:

  • er kundefokuseret
  • er kommunikativ stærk både mundtligt og skriftligt
  • har flair for at arbejde med administrative opgaver
  • har en økonomisk forståelse
  • er vant til at arbejde med PC og lærer nye systemer hurtigt
  • er kvalitetsbevidst og det kommer til udtryk i dit arbejde
  • motiveres ved at hjælpe hver enkelt kunde og herved skabe unikke kundeoplevelser
  • taler dansk på modersmålsniveau

Teleperformance tilbyder

Vi sikrer, at du får den træning og uddannelse, der skal til, så du hele tiden udvikler dig og skaber succes i dit job. Det betyder, at du arbejder tæt sammen med ledelsen og kollegerne og samarbejdspartnere hos Teleperformance, hvor I løbende er i dialog om, hvordan du kan udvikle dit talent.

Vi tror på, at glade medarbejdere skaber de bedste resultater. Derfor har vi stort fokus på en god og motiverende arbejdskultur, hvor der er plads til forskellighed, og hvor der samarbejdes på kryds og tværs.

Tonen hos Teleperformance er uformel, og du vil opleve, at du hurtigt kan gøre en forskel og sætte dit individuelle præg på arbejdet og fællesskabet.

Du får en arbejdsplads, der investerer i din professionelle og personlige udvikling. Du vil få en række værktøjer og kompetencer, som du kan bruge i hele dit liv og din karriere. Der er også mulighed for at følge en af de forskellige karriereveje i virksomheden, både nationalt og internationalt.

Stillingen er en fastansættelse på 30 timer per uge med mulighed for flere timer med en timeløn på 125,00 kroner.

Personalegoder

Hos Teleperformance tilbyder vi dig en række personalegoder, som eksempelvis mulighed for frivillig pension, gratis sundhedssikring, kantineordning hos Meyers kantine, og det er naturligvis altid gratis frugt og kaffe du kan forsyne dig med.

Ansøgning

Interesseret? Søg straks via linket, da vi afholder samtaler og ansætter løbende.

Hvis du vil vide mere om stillingen, kan du kontakte Supervisor Kasper Andreasen på telefon 31122015 eller e-mail kasper.andreasen@teleperformance.com

Teleperformance, the global leader in outsourced omnichannel customer experience management, serves as a strategic partner to the world’s leading companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting & analytics, digital integrated business service solutions and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible and intelligent. The company has established the highest security and quality standards in the industry and uses proprietary deep learning technology to optimize flexibility on a global scale. The Group’s 300,000 employees, spread across nearly 80 countries, support billions of connections annually in 265 languages and enhance the customer experience with every interaction

Teleperformance DanmarkKøbenhavn S2019-06-04T00:00:002019-07-11T00:00:00
330022980Kundeserviceprofiler med IT-flairRobot Er du teknisk stærk, serviceminded og brænder du for at hjælpe andre og give kunderne den bedst mulige oplevelse? Så er du måske en af vores nye kollegaer til vores internationale team i København. ER DU SERVICEMINDED MED TEKNISK INDSIGT OG KAN DU HOLDE HOVEDET KOLDT OG BEVARE OVERBLIKKET I PRESSEDE SITUATIONER SÅ ER DETTE EN FANTASTISK MULIGHED FOR AT BLIVE EN DEL AF EN STRUKTURERET ORGANISATION I VORES HURTIGT VOKSENDE VIRKSOMHED. JOBBETVi søger engagerede og servicemindede profiler. Din primære opgave består i at besvare og håndtere telefoniske kundehenvendelser og sikre den samlede kundeoplevelse ved at: Besvare forespørgsler Assistere og supportere Registrere sager i forskellige systemer Sikre samarbejdet og dialogen med dine kollegaer og andre teams KVALIFIKATIONER Interesse og evner for IT og teknik Gymnasial uddannelse - matematisk eller teknisk linje foretrækkes, men ikke et krav Sprog: Dansk, flydende i skrift og tale Engelsk, højt niveau i skrift og tale Yderligere nordiske sprog er et plus, men ikke et krav ERFARING 6-12 måneders erfaring inden for serviceområdet, kundeservice, support eller lignende. Du er en team player, der både samarbejder med dine kollegaer i teamet samt med de øvrige afdelinger i virksomheden. Det vigtigste er, at du har lyst til at gøre en forskel og derigennem sikrer, at teamet når sine mål. VI TILBYDER Fuldtids- og eller deltidsstilling, Social Club, attraktiv lønpakke bestående af timeløn, pension og sundhedsordning. Dertil kommer en fantastisk mulighed for at blive en del af et dynamisk team i en spændende og hurtigt voksende virksomhed, med højt til loftet og hvor 2 dage aldrig er ens. Interesseret? Vi afholder løbende samtaler, så send allerede din ansøgning og CV i dag til jobhr@moranti.com

Er du teknisk stærk, serviceminded og brænder du for at hjælpe andre og give kunderne den bedst mulige oplevelse? er du måske en af vores nye kollegaer til vores internationale team i København.

ER DU SERVICEMINDED MED TEKNISK INDSIGT – OG KAN DU HOLDE HOVEDET KOLDT OG BEVARE OVERBLIKKET I PRESSEDE SITUATIONER – SÅ ER DETTE EN FANTASTISK MULIGHED FOR AT BLIVE EN DEL AF EN STRUKTURERET ORGANISATION I VORES HURTIGT VOKSENDE VIRKSOMHED.

JOBBET

Vi søger engagerede og servicemindede profiler. Din primære opgave består i at besvare og håndtere telefoniske kundehenvendelser – og sikre den samlede kundeoplevelse ved at:

  • Besvare forespørgsler
  • Assistere og supportere
  • Registrere sager i forskellige systemer
  • Sikre samarbejdet og dialogen med dine kollegaer og andre teams

KVALIFIKATIONER

  • Interesse og evner for IT og teknik
  • Gymnasial uddannelse - matematisk eller teknisk linje foretrækkes, men ikke et krav

Sprog:

  • Dansk, flydende i skrift og tale
  • Engelsk, højt niveau i skrift og tale
  • Yderligere nordiske sprog er et plus, men ikke et krav

ERFARING

  • 6-12 måneders erfaring inden for serviceområdet, kundeservice, support eller lignende.

Du er en team player, der både samarbejder med dine kollegaer i teamet samt med de øvrige afdelinger i virksomheden. Det vigtigste er, at du har lyst til at gøre en forskel og derigennem sikrer, at teamet når sine mål.

VI TILBYDER

Fuldtids- og / eller deltidsstilling, Social Club, attraktiv lønpakke bestående af timeløn, pension og sundhedsordning.

Dertil kommer en fantastisk mulighed for at blive en del af et dynamisk team i en spændende og hurtigt voksende virksomhed, med ”højt til loftet” og hvor 2 dage aldrig er ens.

Interesseret?

Vi afholder løbende samtaler, så send allerede din ansøgning og CV i dag til jobhr@moranti.com

Moranti Services A/SKøbenhavn SV2019-05-13T00:00:002019-07-08T00:00:00
330028723Finnish Speaking Customer Service Advisor - supporting Abbott Diabetes Care - CopenhagenRobot Do you speak Finnish? Do you want a meaningful job in a global company? Then we have the role for you! In our Copenhagen-office at Sluseholmen, we have international teams that are daily doing their best to assist diabetics in Scandinavia and make their equipment work. The job consists in supporting people who need help with life-changing equipment made by Abbott. Why you should join Sitel At Sitel we believe our staff is our most important asset which means that we take pride in finding the best, most talented, and driven employees who will make great colleagues. Among the benefits of working with us is a great social environment with an atmosphere of joy, pace and ambitions. Our office is nice and spacious with open working stations. We have health insurance and a great pension scheme. The Work This role consists of resolving customer enquiries via telephone, email, web chat and Social Media. The CSR customer interactions will include (but not limited to) complaint resolution, product inquiry ordering and product return exchange inquiries. Provide high quality premium customer service via chat, telephone and email in Finnish. Assist in continuous improvement projects to help keep processes efficient and customers happy. Provide administrative support to Management team and supervisor, covering off any ad hoc tasks when requested e.g. translations. To ensure you are working within the required targets e.g. call length, quality, speed of answering queries. Ensure product knowledge is kept up to date and to participate in ongoing refresher training when required Understand and comply with all company and client security requirements and Policies and Procedures Workplace, Contact Applying The workplace is Sitel s office in Copenhagen, Sluseholmen 2-4, 3rd floor, 2450 Kbh. SV. Working hours on the Finnish speaking line are Monday to Friday from 07:00-15:00. We are looking to fill the position as soon as possible so do not hesitate to apply if you feel that this ad sums up your character and ambitions. For more information about Sitel go to www.sitel.com, or have a look at our FaceBook page.

Do you speak Finnish? Do you want a meaningful job in a global company? Then we have the role for you!

In our Copenhagen-office at Sluseholmen, we have international teams that are daily doing their best to assist diabetics in Scandinavia and make their equipment work.

The job consists in supporting people who need help with life-changing equipment made by Abbott.

Why you should join Sitel

At Sitel we believe our staff is our most important asset which means that we take pride in finding the best, most talented, and driven employees who will make great colleagues.

Among the benefits of working with us is a great social environment with an atmosphere of joy, pace and ambitions.

Our office is nice and spacious with open working stations. We have health insurance and a great pension scheme.

The Work

This role consists of resolving customer enquiries via telephone, email, web chat and Social Media. The CSR customer interactions will include (but not limited to) complaint resolution, product inquiry/ordering and product return/exchange inquiries.

  • Provide high quality premium customer service via chat, telephone and email in Finnish.
  • Assist in continuous improvement projects to help keep processes efficient and customers happy.
  • Provide administrative support to Management team and supervisor, covering off any ad hoc tasks when requested e.g. translations.
  • To ensure you are working within the required targets e.g. call length, quality, speed of answering queries.
  • Ensure product knowledge is kept up to date and to participate in ongoing refresher training when required
  • Understand and comply with all company and client security requirements and Policies and Procedures

 

Workplace, Contact & Applying

The workplace is Sitel’s office in Copenhagen, Sluseholmen 2-4, 3rd floor, 2450 Kbh. SV.

Working hours on the Finnish speaking  line are Monday to Friday from 07:00-15:00.

We are looking to fill the position as soon as possible so do not hesitate to apply if you feel that this ad sums up your character and ambitions. 

For more information about Sitel go to www.sitel.com, or have a look at our FaceBook page.

SITEL DENMARK ApSKøbenhavn SV2019-05-21T00:00:002019-06-30T00:00:00
330028720Norwegian Speaking Customer Service Advisor - supporting Abbott Diabetes Care - CopenhagenRobot Do you speak Norwegian? Do you want a meaningful job in a global company? Then we have the role for you! In our Copenhagen-office at Sluseholmen, we have international teams that are daily doing their best to assist diabetics in Scandinavia and make their equipment work. The job consists in supporting people who need help with life-changing equipment made by Abbott. Why you should join Sitel At Sitel we believe our staff is our most important asset which means that we take pride in finding the best, most talented, and driven employees who will make great colleagues. Among the benefits of working with us is a great social environment with an atmosphere of joy, pace and ambitions. Our office is nice and spacious with open working stations. We have health insurance and a great pension scheme. The Work This role consists of resolving customer enquiries via telephone, email, web chat and Social Media. The CSR customer interactions will include (but not limited to) complaint resolution, product inquiry ordering and product return exchange inquiries. Provide high quality premium customer service via chat, telephone and email in Norwegian. Assist in continuous improvement projects to help keep processes efficient and customers happy. Provide administrative support to Management team and supervisor, covering off any ad hoc tasks when requested e.g. translations. To ensure you are working within the required targets e.g. call length, quality, speed of answering queries. Ensure product knowledge is kept up to date and to participate in ongoing refresher training when required Understand and comply with all company and client security requirements and Policies and Procedures Workplace, Contact Applying The workplace is Sitel s office in Copenhagen, Sluseholmen 2-4, 3rd floor, 2450 Kbh. SV. Working hours on the Norwegian speaking line are Monday to Friday from 08:00-16:00. We are looking to fill the position as soon as possible so do not hesitate to apply if you feel that this ad sums up your character and ambitions. For more information about Sitel go to www.sitel.com, or have a look at our FaceBook page.

Do you speak Norwegian? Do you want a meaningful job in a global company? Then we have the role for you!

In our Copenhagen-office at Sluseholmen, we have international teams that are daily doing their best to assist diabetics in Scandinavia and make their equipment work.

The job consists in supporting people who need help with life-changing equipment made by Abbott.

 

Why you should join Sitel

At Sitel we believe our staff is our most important asset which means that we take pride in finding the best, most talented, and driven employees who will make great colleagues.

Among the benefits of working with us is a great social environment with an atmosphere of joy, pace and ambitions.

Our office is nice and spacious with open working stations. We have health insurance and a great pension scheme.

 

The Work

This role consists of resolving customer enquiries via telephone, email, web chat and Social Media. The CSR customer interactions will include (but not limited to) complaint resolution, product inquiry/ordering and product return/exchange inquiries.

  • Provide high quality premium customer service via chat, telephone and email in Norwegian.
  • Assist in continuous improvement projects to help keep processes efficient and customers happy.
  • Provide administrative support to Management team and supervisor, covering off any ad hoc tasks when requested e.g. translations.
  • To ensure you are working within the required targets e.g. call length, quality, speed of answering queries.
  • Ensure product knowledge is kept up to date and to participate in ongoing refresher training when required
  • Understand and comply with all company and client security requirements and Policies and Procedures

 

Workplace, Contact & Applying

The workplace is Sitel’s office in Copenhagen, Sluseholmen 2-4, 3rd floor, 2450 Kbh. SV.

Working hours on the Norwegian speaking line are Monday to Friday from 08:00-16:00.

We are looking to fill the position as soon as possible so do not hesitate to apply if you feel that this ad sums up your character and ambitions. 

For more information about Sitel go to www.sitel.com, or have a look at our FaceBook page.

SITEL DENMARK ApSKøbenhavn SV2019-05-21T00:00:002019-07-01T00:00:00
da-DK

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