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Digital Customer Service Assistant, Part Time

Do you envision a career within IT and business? Are you looking for a part-time job alongside your studies that gives you the opportunity to work with different departments? Then Siteimprove is the right place for you. We offer the right candidate flexible working hours in an international team in the heart of Copenhagen.  
 
As our customer base continues to grow, we need scalable solutions to service our tens of thousands of users. We’re looking for a detail-oriented individual with a flair for IT and communication to drive product adoption. You’ll get involved with products in development and create and maintain online tutorials that assist with adoption of new/existing features within the Siteimprove Intelligence Platform. You will learn a lot within the realm of quality assurance, search engine optimization, digital accessibility and analytics and how it all ties together to create a superior digital presence.   
 
As a Digital Customer Service Assistant you will: 

  • Create in-product tutorials to guide users through workflows and provide guidance on product functions.
  • Update tutorials based on feedback and product changes, and other general tutorial maintenance.  
  • Assisting with the translation process of tutorials.
  • Assist other team members with ad-hoc tasks.

Who are you? 

  • A university student studying in the Copenhagen area.
  • Fluent in spoken English and with excellent written English communication skills.
  • Working knowledge of HTML and CSS Selectors. JavaScript is a plus!
  • Able to break down complex topics into easy-to-understand information for end-users. 
  • Highly detail-oriented.
  • Quick to grasp concepts and learn new software systems.
  • Team player yet be able to work independently.

What we would love about you: 

  • Experience with content creation.
  • Previous work experience alongside your studies (SaaS related environment is a plus!)
  • You’re a scenario-based thinker.

What you will love about us:

Siteimprove is a Danish founded multinational company with over 450 employees worldwide. In addition to our headquarters in the heart of Copenhagen, we have offices in Minneapolis, London, Berlin, Vienna, Amsterdam, Oslo, Sydney and Toronto, and our customers are spread across North America, Europe, Japan and Australia.

Even though we’ve grown rapidly since our foundation back in 2003, we’ve maintained our entrepreneurial spirit and strong feeling of togetherness. Read more about the Siteimprovers and our inclusive and global “work hard, play hard” culture in this section here: https://careers.siteimprove.com/culture/

We also offer amazing perks!

  • Great and inspiring company culture. We are passionate, innovative and people-centric. Consistently named as a great place to work across the globe.
  • Amazing kitchen staff. Our head chef and his kitchen staff cook delicious lunch for us every day. There’s always cake on Fridays and on special occasions and celebrations (which, luckily, is quite often). Naturally, we offer free coffee, free sodas, and free fruit ad libitum. Opportunity to buy food to take home at extremely reasonable prices.
  • Outstanding office location. We’re located in the heart of Copenhagen in a beautiful building sometimes referred to as “the Palace” by our employees.
  • Friday bar. We have our very own Friday Bar. In the summer, we occasionally take the party to our cozy courtyard for barbecuing in the sun.
  • Great Work life balance. Flexible work hours and family friendliness.
  • Corporate social responsibility. We do various activities to be a good corporate citizen, and we are very proud to be a socially responsible company.

How to Apply:

Click on the ‘Apply Now’ button to submit your application. If you have any questions regarding the job, feel free to contact Digital Customer Service Manager, Guðrún Unnur Gústafsdóttir at gug@siteimprove.com

Siteimprove is a global corporation and has developed data practices designed to assure your personally-identifiable information is appropriately protected. Please note that personal information may be transferred, accessed and stored globally as necessary for the uses and disclosures stated in accordance with our Privacy Policy at Siteimprove.com/privacy


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330046077Phoenix-b5acf96c12019-06-19T00:00:00Digital Customer Service Assistant, Part Time

Do you envision a career within IT and business? Are you looking for a part-time job alongside your studies that gives you the opportunity to work with different departments? Then Siteimprove is the right place for you. We offer the right candidate flexible working hours in an international team in the heart of Copenhagen.  
 
As our customer base continues to grow, we need scalable solutions to service our tens of thousands of users. We’re looking for a detail-oriented individual with a flair for IT and communication to drive product adoption. You’ll get involved with products in development and create and maintain online tutorials that assist with adoption of new/existing features within the Siteimprove Intelligence Platform. You will learn a lot within the realm of quality assurance, search engine optimization, digital accessibility and analytics and how it all ties together to create a superior digital presence.   
 
As a Digital Customer Service Assistant you will: 

  • Create in-product tutorials to guide users through workflows and provide guidance on product functions.
  • Update tutorials based on feedback and product changes, and other general tutorial maintenance.  
  • Assisting with the translation process of tutorials.
  • Assist other team members with ad-hoc tasks.

Who are you? 

  • A university student studying in the Copenhagen area.
  • Fluent in spoken English and with excellent written English communication skills.
  • Working knowledge of HTML and CSS Selectors. JavaScript is a plus!
  • Able to break down complex topics into easy-to-understand information for end-users. 
  • Highly detail-oriented.
  • Quick to grasp concepts and learn new software systems.
  • Team player yet be able to work independently.

What we would love about you: 

  • Experience with content creation.
  • Previous work experience alongside your studies (SaaS related environment is a plus!)
  • You’re a scenario-based thinker.

What you will love about us:

Siteimprove is a Danish founded multinational company with over 450 employees worldwide. In addition to our headquarters in the heart of Copenhagen, we have offices in Minneapolis, London, Berlin, Vienna, Amsterdam, Oslo, Sydney and Toronto, and our customers are spread across North America, Europe, Japan and Australia.

Even though we’ve grown rapidly since our foundation back in 2003, we’ve maintained our entrepreneurial spirit and strong feeling of togetherness. Read more about the Siteimprovers and our inclusive and global “work hard, play hard” culture in this section here: https://careers.siteimprove.com/culture/

We also offer amazing perks!

  • Great and inspiring company culture. We are passionate, innovative and people-centric. Consistently named as a great place to work across the globe.
  • Amazing kitchen staff. Our head chef and his kitchen staff cook delicious lunch for us every day. There’s always cake on Fridays and on special occasions and celebrations (which, luckily, is quite often). Naturally, we offer free coffee, free sodas, and free fruit ad libitum. Opportunity to buy food to take home at extremely reasonable prices.
  • Outstanding office location. We’re located in the heart of Copenhagen in a beautiful building sometimes referred to as “the Palace” by our employees.
  • Friday bar. We have our very own Friday Bar. In the summer, we occasionally take the party to our cozy courtyard for barbecuing in the sun.
  • Great Work life balance. Flexible work hours and family friendliness.
  • Corporate social responsibility. We do various activities to be a good corporate citizen, and we are very proud to be a socially responsible company.

How to Apply:

Click on the ‘Apply Now’ button to submit your application. If you have any questions regarding the job, feel free to contact Digital Customer Service Manager, Guðrún Unnur Gústafsdóttir at gug@siteimprove.com

Siteimprove is a global corporation and has developed data practices designed to assure your personally-identifiable information is appropriately protected. Please note that personal information may be transferred, accessed and stored globally as necessary for the uses and disclosures stated in accordance with our Privacy Policy at Siteimprove.com/privacy

2019-07-17T12:50:21.190 Do you envision a career within IT and business? Are you looking for a part-time job alongside your studies that gives you the opportunity to work with different departments? Then Siteimprove is the right place for you. We offer the right candidate flexible working hours in an international team in the heart of Copenhagen. As our customer base continues to grow, we need scalable solutions to service our tens of thousands of users. We re looking for a detail-oriented individual with a flair for IT and communication to drive product adoption. You ll get involved with products in development and create and maintain online tutorials that assist with adoption of new existing features within the Siteimprove Intelligence Platform. You will learn a lot within the realm of quality assurance, search engine optimization, digital accessibility and analytics and how it all ties together to create a superior digital presence. As a Digital Customer Service Assistant you will: Create in-product tutorials to guide users through workflows and provide guidance on product functions. Update tutorials based on feedback and product changes, and other general tutorial maintenance. Assisting with the translation process of tutorials. Assist other team members with ad-hoc tasks. Who are you? A university student studying in the Copenhagen area. Fluent in spoken English and with excellent written English communication skills. Working knowledge of HTML and CSS Selectors. JavaScript is a plus! Able to break down complex topics into easy-to-understand information for end-users. Highly detail-oriented. Quick to grasp concepts and learn new software systems. Team player yet be able to work independently. What we would love about you: Experience with content creation. Previous work experience alongside your studies (SaaS related environment is a plus!) You re a scenario-based thinker. What you will love about us: Siteimprove is a Danish founded multinational company with over 450 employees worldwide. In addition to our headquarters in the heart of Copenhagen, we have offices in Minneapolis, London, Berlin, Vienna, Amsterdam, Oslo, Sydney and Toronto, and our customers are spread across North America, Europe, Japan and Australia. Even though we ve grown rapidly since our foundation back in 2003, we ve maintained our entrepreneurial spirit and strong feeling of togetherness. Read more about the Siteimprovers and our inclusive and global work hard, play hard culture in this section here: https: careers.siteimprove.com culture We also offer amazing perks! Great and inspiring company culture. We are passionate, innovative and people-centric. Consistently named as a great place to work across the globe. Amazing kitchen staff. Our head chef and his kitchen staff cook delicious lunch for us every day. There s always cake on Fridays and on special occasions and celebrations (which, luckily, is quite often). Naturally, we offer free coffee, free sodas, and free fruit ad libitum. Opportunity to buy food to take home at extremely reasonable prices. Outstanding office location. We re located in the heart of Copenhagen in a beautiful building sometimes referred to as the Palace by our employees. Friday bar. We have our very own Friday Bar. In the summer, we occasionally take the party to our cozy courtyard for barbecuing in the sun. Great Work life balance. Flexible work hours and family friendliness. Corporate social responsibility. We do various activities to be a good corporate citizen, and we are very proud to be a socially responsible company. How to Apply: Click on the Apply Now button to submit your application. If you have any questions regarding the job, feel free to contact Digital Customer Service Manager, Guðrún Unnur Gústafsdóttir at gug@siteimprove.com Siteimprove is a global corporation and has developed data practices designed to assure your personally-identifiable information is appropriately protected. Please note that personal information may be transferred, accessed and stored globally as necessary for the uses and disclosures stated in accordance with our Privacy Policy at Siteimprove.com privacy11jobnetb5acf96c100000000000IDK_OFIR_02DKDanmark228DKK2019-07-17T00:00:000000https://careers.siteimprove.com/open-positions/position/?id=oYW79fwU0EuropaDanmarkSjælland & øerStorkøbenhavnKøbenhavn3549698SITEIMPROVE A/S11Sankt Annæ Plads 281250København KDKDanmark0DKDanmarkDKDanmark8Fuldtid46Permanent780753JobNet5007111500711110019-06-20190https://dispatcher.ofir.dk/statistic/register?context=FeedEntrySearchedCount&feedId=dc2beb84&entryId=b5acf96chttps://dispatcher.ofir.dk/statistic/register?context=FeedEntryDisplayCount&feedId=dc2beb84&entryId=b5acf96chttps://dispatcher.ofir.dk/statistic/register?context=JobApplicationInitiatedCount&feedId=dc2beb84&entryId=b5acf96c&page=ShowJob&component=SendApplicationButtonhttps://dispatcher.ofir.dk/statistic/register?context=JobApplicationAppliedCount&feedId=dc2beb84&entryId=b5acf96c&page=EmailApplyForm&component=SendApplicationButton1Dansk3Læse/ tale913230Kundeservicemedarbejder2Salg362109604noreply@ofir.comDKDanmarkDKDanmarkda-DK