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Director, Global Process Owner - Order to Cash

Director, Global Process Owner - Order to Cash

Created: 01-10-2020

Deadline: 26-11-2020

Category: Finance

Location: Copenhagen, Denmark

Do you want to drive process excellence in the Order to Cash process in Pandora? And are you an experienced team leader with a high degree of process and functional knowledge? Then we might have the opportunity you are looking for!

Set and manage the strategic agenda for the Order to Cash process
As Global Process Owner Order to Cash (O2C), you will set and manage the strategic agenda for the O2C process and align with key stakeholders on the direction of the process. You will agree on design principles and performance metrics, design the standard process (aligning with Finance, Commercial, IT, and the ERP programme), perform fit-gap analysis and develop and implement a programme to drive the organisation towards standardised processes. As GPO you will also take responsibility for the documentation of the process itself and of any changes and improvements to the process. Given the importance of the end-to-end (E2E) process performance this role is critical to the success of Global Business Services.

In this role you will assess and support the choice of technology associated with the E2E process and, together with the other GPOs, define the tools required for process mapping and process mining.

Adding to this you will:

  • Play a key part in the establishment of a Process Excellence organisation and establish a community of practice to connect O2C process experts in the clusters, IT and other global functions
  • Advocate individual behaviour changes, both inside and outside GBS, in a way that facilitates the desired outcomes
  • Bring and identify best practices and partner with the Continuous Improvement and Process Excellence team to implement all relevant improvements across the end-to-end O2C process
  • Create, align and execute visions, strategies and best-practice policies across the O2C area while proactively pursuing process efficiency opportunities
  • Ongoing success is dependent on the implementation of highly automated and efficient processes that deliver cost savings while managing accounts, systems and critical spending categories and ensuring higher control over the process.

    In this role, you should expect to travel regularly to support our global business (in alignment with governments’ and company Covid-19 related travel policy).

    Senior finance professional with strong leadership skills
    To succeed in this role, we imagine that you can demonstrate a deep understanding of the O2C process and have delivered best-in-class O2C process excellence programs.

    You show a combination of strong operational finance understanding, transformation experience and interpersonal and leadership skills.

    We hope to see that you have and can demonstrate:

  • Minimum 10 years of solid experience working within Finance, and O2C
  • Strong people management and development skills
  • High degree of process and functional knowledge
  • Experience from retail, fashion or FMCG industry (preferred)
  • Strong transformation experience from multiple global organisations
  • Solid understanding of technology and tools related to the process
  • Fluent in English – verbally and written
  • Your new team
    The position forms part of the Global Business Services (GBS) organisation, reporting to the SVP GBS. You will work closely with the Finance and IT functions and other key stakeholders in the business globally. GBS will manage delivery of transactional as well as knowledge-centric services through Service Delivery Centres (SDC) and dedicated Centres of Excellence (CoE) with the initial headcount of 250+ FTEs globally. The GBS team is transforming these services, underpinned by process excellence and automation.

    In this role, you will also collaborate closely with IT, Business Owners and various senior stakeholders across the organization and you will be supported by Process Excellence Project Managers and resources.

    Did we get your attention?
    We hope you got all your questions answered and feel confident applying for this position, however if you have more questions regarding the position, please contact:

    Michael Thushyan
    Recruiter, Global Office HR
    extmithu@pandora.net

    If you see yourself in the position and would like to become a part of Pandora’s future PLEASE CLICK HERE TO APPLY . We look forward to hearing from you!

    We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com.

    Icing on the cake
    You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.

    About Pandora
    Pandora designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 7,400 points of sale, including more than 2,700 concept stores.

    Headquartered in Copenhagen, Denmark, Pandora employs 28,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated sales of DKK 21.9 billion (EUR 2.9 billion) in 2019. 


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