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Director of Commercial Operations

Falcon.io is looking for our new Director of Commercial Operations to lead the Commercial Operations Team. You will be building enterprise value by supplying the tooling infrastructure for the whole business to work seamlessly, collecting data to continuously getting better in every commercial aspect, and leading all cross-departmental change management projects.  You will also be implementing the learnings derived from these data and tooling insights. As Director of Commercial Operations you will be reporting directly into the COO of Falcon, leading his right-hand team for all major commercial support functions.
Even though we cannot call Falcon.io a startup anymore, with 250 employees in 5 offices, we’ve retained our startup ethos of encouraging autonomy, ambition, boldness and experimentation. Working in this kind of environment is a very rewarding choice, but it also requires a certain personality. We value open people who take initiative and aren’t afraid to fail, learn from mistakes, adjust, and try new things.

What you'll do

    • You will take on responsibility for all aspects of the commercial operations team, specifically all “heavy” Commercial Tooling (SFDC, Marketo, Gainsight, Looker), Business Intelligence, and cross-departmental Project Management.
    • You will lead a team of 9 highly ambitious, intelligent, and specialized experts in their respective fields.
    • You will support the COO on a number of commercial initiatives affecting almost all commercial teams.
    • You will continue to build the Commercial Tooling “Product” to further optimize processes, derive insights, and positively impact Falcon with data-driven decisions.

What you have

    • Minimum 3 years’ experience managing and leading a team of diverse specialists/consultants.
    • Minimum 5 years’ experience managing and being responsible for tools being used by almost the whole organization.
    • Expert knowledge of tools like SFDC and Marketo.
    • A successful track record of managing large-scale, cross-departmental projects.
    • Proven ability to drive change up and down the organization using data as the argumentative basis.
    • Strong drive to learn and constantly improve industry knowledge.
    • Ability to prioritize the teams’ projects to best support company growth

What we offer

    • Open, informal and multinational working environment
    • An opportunity to work with companies of all sizes including large international brands in a cross-border context
    • High level of responsibility and excellent career opportunities
    • Flexible working hoursLunch, drinks and healthy snacks daily
    • Social events like friday bar, company outings and more

About Falcon.io

Falcon.io provides a unified SaaS platform for social media listening, engaging, publishing and managing customer data. We enable our clients to explore the full potential of digital marketing by managing multiple customer touch points from one platform. Our platform has already achieved great international traction in the market, with its technology endorsed by partnerships with Facebook, Twitter and Instagram.
Founded as Falcon Social in Copenhagen in 2010, we now also have offices in New York City, Berlin, Budapest and Sofia. We’re a highly diverse team, and we’re always looking for passionate and curious people who want to be part of a fast-paced, high-energy environment.
For any questions regarding this position, please write us on jobs@falcon.io.


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