Experienced Salesforce Administrator

If you are looking for a great opportunity to grow your Salesforce competences within a busy, agile environment, you might be our new colleague. Do you want to be part of a great team and take Arla’s technologies to the next level? If yes, you now have a great opportunity to grow your career in Arla.

We have high ambitions for the digital engagement with our farmer owners and have stepped up our efforts in this area, you get an unique possibility to play a key role in this journey. We are in the middle of a number of agile implementations on the Salesforce platform, including Ser-vice Cloud internally and Community Cloud towards our 10K+ farmer owners. You get a unique opportunity to influence the outcome of these and future Salesforce implementations in Arla Foods.

You will join an international Salesforce team in Aarhus and will be working closely with col-leagues in Denmark, Sweden, Germany, Poland, Slovakia and the UK.

About the job

The Salesforce administrator will work with a transformation team, organizational units, and subject matter experts to maintain our Salesforce platform and identify develop and deploy new business processes. This role will be responsible for executing the day-to-day configuration, sup-port, maintenance and continuous improvement of our Salesforce platform.

Specifically, this role will be expected to have a broad understanding of Salesforce automation capabilities, reporting, user management, data models, and most important - providing the best possible experience for our end-users. We are looking for someone who passionately under-stands Salesforce, is committed to continuous improvement, is a very analytical and a creative problem solver with a bias for action.

Responsibilities

• Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks

• Share and recommend best practice approaches to meet business needs

• Provide Salesforce subject matter expertise to business, delivery team and IT teams

• Provide and assist with training of business teams utilizing service cloud

• Participate in gathering business requirements for service cloud implementation

• Participate and provide expertise in process design discussions related to complex busi-ness requirements

• Coordinate the evaluation, scope and completion of new development requests.

• Validate solutions and perform QA to ensure requirements are met

• Complete regular internal system audits and prepare for upgrades and new releases

You will be included in a scaled agile setup (SAFe) with cross functional agile teams with col-leagues from Member Service, IT Solutions and external consultants. We strongly believe in ag-ile ways of working, frequent deliveries and empowerment.

Who are you?

 You are an experienced Salesforce Administrator and have experience with IT development/de-livery, preferably in an agile setup. We are looking for the following competences: D:\MDAPP\Office2000\Templates\Normal.dot

• Certified Salesforce Administrator with 2+ years experience as Salesforce service cloud Administrator for a mid-to-large sized organization

• Strong understanding of service cloud capabilities and limitations and ability to clearly communicate those to business partners

• High engagement and energy as we are always on the move and looking for new ways to improve how we work

• Global mindset, ability to work effectively in a culturally diverse work group

• Excellent English skills is a must have, Scandinavian or German language skills is a bonus.

• Experience with agile ways of working

 

Application and contact 

If you want to seize this exciting opportunity, please apply as soon as possible, we are reviewing applications as they arrive. For additional information, please contact Senior Manager Jens Normann Larsen +45 9131 1886

 

COVID-19 Notice:

We are busy producing dairy products so we can continue #fillingtheshelves and #feedingthenation. Recruiting talent to Arla thus stays one of our top priorities also during these difficult times. Necessity is the mother of invention, so we have moved to virtual hiring and onboarding processes for most of our recruitments to enable candidates and our recruitment teams to get close while respecting social distancing. If at the final stages of a recruitment, a candidate would prefer to meet in person, we take all the necessary precautions to ensure everyone's safety.


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