Field Operations Engineer

Play a significant part in supporting our global organisation

Are you looking for an opportunity to combine your IT expertise and your great interpersonal skills? Do you thrive in a role where you support users globally utilising an array of IT solutions supporting offices, plants and vessels?

You will be part of the Field Operations team that sits under IT Operations where you will be one of the IT experts in the field. The team currently consists of several employees located around Europe, Asia and North America.

Tasks & responsibilities: 

As one of our Field Operations engineers you will be handling service requests and incidents from the entire organisation once they have been triaged by the Service Desk. As part of that you will engage in dialogue with end-users, business experts, internal IT and external partners with a main objective to deliver the best solution weighted against strategy and business requirements. 

Travel is expected with this role, whereas you will be based predominantly in our Head office in Aarhus, Denmark, you will be required to travel to our factories in Denmark, several established locations around the UK, Europe and our new sites in North America and Asia.

You will be responsible for: 

  • 2nd and 3rd level incident and service request handling
  • Deliver solid and qualified consultancy services to the business
  • Develop and maintain appropriate documentation
  • Coordinate and conduct solution testing 
  • Coaching and driving user adoption for all levels of business users
  • Participate in setting-up IT infrastructure equipment on site
  • Onsite end user support 
  • Preparation of end-user equipment

Skills & experience: Our new colleague…

…has several years of experience providing business services in relation to 2nd and 3rd line support. As a person, you are proactive, service-minded and have a strong personal impact towards stakeholders combined with an analytical and structured workstyle.  

We expect that you:  

  • Can transform business requirements into IT solutions 
  • Have good understanding of project work methodology related to IT projects in larger organisations 
  • Are extrovert and service-minded
  • Possess excellent communication and English skills 
  • Can act in a cross-cultural, international and very dynamic environment 
  • Education: IT Supporter Education or similar 
  • Service Desk Experience (Year/s):  +3 years
  • Solid knowledge of MS OS (Windows 10) and O365
  • Advantage: Active Directory, ITIL Foundation, SharePoint, Exchange, Azure
  • Work experience: +3 years – industry and IT
  • IT literacy 
  • Experience in supporting large-scale/global sites from a central remote location 
  • Fluent in English oral and written
  • Ability to work in a multi-cultural environment is required.
  • Experience with Offshore networks and communications

Join us if you…

...want to work in an international and ambitious company where we work shoulder to shoulder every day to become the global leader in the offshore wind market. You will be part of a dedicated team in an organisation characterised by being ambitious, innovative and professional.

In IT, we offer you:

  • Great colleagues that support each other and work together
  • Excellent opportunities for professional and personal development
  • The opportunity to join a team of experts where you can contribute with your own ideas 
  • An excellent possibility to use the newest technology and develop your professional and personal skills
  • Competitive salary 
  • Regular team building activities

Apply now

We’re already looking forward to hearing from you. In case you have questions about the position, please contact the Head of IT Operations, Antoine Goodwin, on +44 330 808 9632.
Please note that applications are handled on an ongoing basis. So, please send your application and CV as soon as possible using the link on this page. We treat all inquiries confidentially. 

Established in April 2014, MHI Vestas Offshore Wind is a joint venture between Mitsubishi Heavy Industries (MHI) and Vestas Wind Systems A/S. Our vision is to be a leading player in the offshore industry by co-developing offshore wind as a financially viable and sustainable energy source to benefit future generations. An international organisation with +3000 employees and HQ in Aarhus, Denmark, we also have offices in the UK, Netherlands, Belgium, Germany, Taiwan, Japan and the USA.


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