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Finnish Speaking Customer Service Advisor

Do you speak Finnish? Do you want a meaningful job in a global company? Then we have the role for you!

As a Customer Service Advisor you take care of Abbott Diabetes Care customer enquiries via telephone, email, web chat and Social Media. You will be fully trained to be able to provide high-quality support and advise customers in the use of the company's product for diabetes patients.

Your tasks will be:

  • Complaint resolution, product inquiry/ordering and product return/exchange inquiries.
  • Provide high quality customer service via chat, telephone and email in Finnish language.
  • Assist in continuous improvement projects to help keep processes efficient and customers happy.
  • Provide administrative support to Management team and supervisor, covering off any ad hoc tasks when requested e.g. translations.

We will provide an ongoing refresher training when required, so that your product knowledge and knogledge of policies and procedures is up to date. Sitel coaches you to ensure you are working within the required targets e.g. call length, quality, speed of answering queries.

You are:

You are a person who likes to work in teams, who is open and empathetic. You like to talk to people and help them solve their issues. An interest in diabetes is a plus!

Why you should join Sitel Denmark

At Sitel we believe our staff is our most important asset which means that we focus on a great social environment with an atmosphere of joy, pace and ambitions. Our office is nice and spacious with open working stations. We develop continuously to be a great employer: we arrange company events, coach you to meet your development goals, and make sure your days are full of meaning and great interactions. 

Working hours on the Finnish line are Monday to Friday from 07:00-15:00. You will have free on the days of official holidays in Finland. 

The salary is monthly DKK 19.000. We have a pension scheme of 8% on top of your salary. We have a union agreement with HK and a health insurance for all the employees. Sitel pays half of your lunch in our Cheval Blanc canteen, that is known for high quality food, there's free fruit every day and a table tennis in the office.

Workplace, Contact & Applying

The workplace is Sitel’s office in Copenhagen, Sluseholmen 2, 3rd floor, 2450 Kbh. SV. Bus 18 is just beside the building, so it's easy commute to train and even to Sweden, if you live there. 

Please apply through the link. We are looking for candidates to start as soon as possible, so don't wait to apply!


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