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Flagship Store Manager - Østergade

The Most Desired Audio Brand 
At Bang & Olufsen, we strive to be the most desired audio brand in the world. For more than 90 years we’ve developed products that change moods, inspire minds and instill pride in all of us. We are passionate innovators, using our deep knowledge and collaboration skills to solve and simplify complex challenges every day, each of us driven by the profound effect sound can have on the mind. We welcome others that share our passion. 

Join our team in this key retail management position, overseeing our global Flagship Store in Copenhagen. This is a unique opportunity to drive high standards across the team and store environment to ensure this Flagship store is Bang & Olufsen’s strongest performing location globally.

Your mission

As our new Global Flagship Store Manager, you will oversee the day-to-day operations of our newly acquired flagship store located on Østergade, Copenhagen. Together, with the team of sales associates, you will be responsible for turning around the performance of the store and establishing high standards across all KPIs; customer service, sales acumen, product knowledge, visual merchandising etc. Ultimately this store will be the pinnacle of Bang & Olufsen’s retail experience and an example to our global store network of retail best practices.

More specifically, you will:

  • Manage the business to deliver a profit; through managing business performance and controlling costs, whilst achieving personal targets.
  • Deliver a level of customer service in line with Company requirements with an attitude to be the best in the business. Therefore, ensuring all customers are provided with the highest level of service before, during and after the sale has taken place.
  • Sell Bang & Olufsen’s full range of products and services with the objective of achieving and exceeding individual sales targets for yourself and your team.
  • Ensure the minimum store standards are exceeded and that the store is always clean and surpassing visual expectations.
  • Oversee the people management of the store staff, including; Ensure all staff are focused on delivering a profitable performance to achieve the strategic targets that are required by the business. Planning weekly and holiday rotas. Coaching the sales team on sales and product knowledge, ensuring everyone has the correct knowledge to be an effective sales and customer service team. Performance Reviews with staff on a Monthly, Quarterly and Annual basis. Ensure all staff adheres to company procedures, including Data Protection, Health & Safety, and Employment law.
  • Operationally oversee the day to day of the store including; Develop an Annual business plan and product forecast that is reviewed quarterly to deliver key business performance targets. Process accurately all sales details, pricing information, delivery details and other customer requirements. Perform weekly stock counts by category and maintain effective and efficient stock control. Being proactive in Marketing activities for the store with detailed costed plans to be submitted for major activities, and other Campaigns & CRM.
  • Your location

    As our Global Flagship Store Manager, you will be based at the flagship store on Østergade, Copenhagen. Our flagship store is one of our most unique stores, where new ideas and products are tested for the first time along with visits from Executive Leadership. The flagship store is one of the lead stores in our retail chains and acts as a showcase exhibition for our brand. The purpose of the store goes beyond sales, as its main objective is to engage our customers in the brand and the BEO world.

    What you bring

    We need someone who can demonstrate a passion for luxury retail and high-end designer products. Someone with an understanding and appreciation of the quality of the products that will allow for a better connection with the consumer.

    Furthermore, you have;

  • Extensive managerial experience within a high-end boutique or retail environment, ideally in Copenhagen.
  • An outgoing personality and have the desire to drive excellent customer service.
  • The ability to create great team spirit and motivated store staff.
  • An eye for high standards and able to put in place processes to improve retail standards and KPIs.
  • Experience of coaching and mentoring teams, able to identify strengths and areas of improvement in sales associates and support them with necessary training.
  • Fluency in English at a professional level, both linguistically and in writing.
  • Then submit your CV and application in English by pressing the apply button. Applications are assessed continuously, so please apply as soon as possible and no later than 9th April 2021.

    If you want to know more about the position, you are welcome to contact Grant Stevens-Bulmer, Search and Recruitment Consultant: . Please do not send your cv and application to this e-mail directly as these will not be taken into consideration.

    Empowerment drives our innovation
    We are a company of approximately 900 employees and that makes us small, agile and gives room for individual flexibility and decision-making – this is how we work best. Our hierarchy is flat and our communication is open and trustworthy. We believe that constructive feedback makes us grow as individuals and as a company, and our leadership is based on a clear direction and facilitating collaboration across functions and borders. We believe strongly in mutual respect and have a genuine interest in learning from each other. 

    We are more than just a workplace
    Life is more fun when it is shared and experienced with others. We collaborate, create and innovate on a global scale every day and we celebrate and enjoy life together too. We do Musical Fridays, sports events and get together around good food and celebrate local traditions, all centered around our passion for music. 

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