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French Speaking Premium Technical Support Advisor

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329829837Phoenix-88485f1912018-06-11T00:00:00French Speaking Premium Technical Support Advisor

Do you speak French and English fluently? Do you love exceeding customers’ expectations? Do you want to be part of a culture of innovation and passion? Do you want to work on behalf of a company that are shaping the future of the audio industry?

Then we have the role for you!

 About you

You are driven by innovation and improvements and possess highly technical skills. You have an engineering or similar technical background and like to work with user contact and technical issues, as well as providing feedback that can drive better products, support and customer experience.

We are looking to fulfill a role in a newly established high-end support team that will service the customers for our partner, who is in the forefront of their field of electrical engineered products.

The role

This role consists of resolving customer enquiries on behalf of a global organisation via telephone and email in a technical support setting. The environment is forward thinking and dynamic, whilst ensuring the customer is the sole focus of each individual task.

  • Receive and diagnose technical issues via phone and email
  • Resolve technical issues and provide an excellent customer experience
  • Attend work on a staggered shift basis, in accordance with the needs of the business
  • Maintain complete and current support history of customer hardware, using fault management tools and business applications
  • Maintain skill set and understanding of product range and services
  • Create problem resolution information in our solution tool
  • Collaborate with peers and technical associates on problem resolution.

 What we are looking for from you

  • Advanced technical knowledge and understanding of Desktop and Laptop hardware and technology
  • Advanced technical knowledge of current and previous Microsoft Operating Systems and Office Suites
  • Experience with telecommunications, softphones and headsets
  • Degree or diploma in IT related field is desired but not essential
  • Minimum 1 - 2 years’ experience in a hardware/software troubleshooting role
  • Strong troubleshooting/diagnostic ability of hardware and software faults
  • Excellent customer service skills and professionalism
  • Ability to think laterally, possess strong problem solving, planning and prioritization skills
  • Be an advocate of a strong, cohesive team environment
  • Be adaptable and flexible in a fast paced and dynamic work environment

 

Why you should join Sitel

At Sitel we believe our staff is our most important asset which means that we take pride in finding the best, most talented, and driven employees who will make great colleagues.

Among the benefits of working with us is a great social environment with an atmosphere of joy, pace and ambitions.

Sitel combines knowledge sharing, a ‘People-First’ culture and embrace the diversity of all the unique individuals who make up Sitel. That is why we say: “Experiences are better when shared”.

Workplace, Contact & Applying

The workplace is Sitel’s office in Copenhagen, Sluseholmen 2-4, 3rd floor, 2450 Copenhagen SW.

Working hours are Monday to Sunday from 08:00-16:00 (37 hours per week).

Salary: By Qualification

We are looking to fill the position as soon as possible so do not hesitate to apply if you feel that this ad sums up your character and ambitions. To apply please email you CV and cover letter to careers.denmark@sitel.com

For more information about Sitel go our website, or have a look at our FaceBook page.

2018-08-07T00:50:46.337 Do you speak French and English fluently? Do you love exceeding customers expectations? Do you want to be part of a culture of innovation and passion? Do you want to work on behalf of a company that are shaping the future of the audio industry? Then we have the role for you! About you You are driven by innovation and improvements and possess highly technical skills. You have an engineering or similar technical background and like to work with user contact and technical issues, as well as providing feedback that can drive better products, support and customer experience. We are looking to fulfill a role in a newly established high-end support team that will service the customers for our partner, who is in the forefront of their field of electrical engineered products. The role This role consists of resolving customer enquiries on behalf of a global organisation via telephone and email in a technical support setting. The environment is forward thinking and dynamic, whilst ensuring the customer is the sole focus of each individual task. Receive and diagnose technical issues via phone and email Resolve technical issues and provide an excellent customer experience Attend work on a staggered shift basis, in accordance with the needs of the business Maintain complete and current support history of customer hardware, using fault management tools and business applications Maintain skill set and understanding of product range and services Create problem resolution information in our solution tool Collaborate with peers and technical associates on problem resolution. What we are looking for from you Advanced technical knowledge and understanding of Desktop and Laptop hardware and technology Advanced technical knowledge of current and previous Microsoft Operating Systems and Office Suites Experience with telecommunications, softphones and headsets Degree or diploma in IT related field is desired but not essential Minimum 1 - 2 years experience in a hardware software troubleshooting role Strong troubleshooting diagnostic ability of hardware and software faults Excellent customer service skills and professionalism Ability to think laterally, possess strong problem solving, planning and prioritization skills Be an advocate of a strong, cohesive team environment Be adaptable and flexible in a fast paced and dynamic work environment Why you should join Sitel At Sitel we believe our staff is our most important asset which means that we take pride in finding the best, most talented, and driven employees who will make great colleagues. Among the benefits of working with us is a great social environment with an atmosphere of joy, pace and ambitions. Sitel combines knowledge sharing, a People-First culture and embrace the diversity of all the unique individuals who make up Sitel. That is why we say: Experiences are better when shared . Workplace, Contact Applying The workplace is Sitel s office in Copenhagen, Sluseholmen 2-4, 3rd floor, 2450 Copenhagen SW. Working hours are Monday to Sunday from 08:00-16:00 (37 hours per week). Salary: By Qualification We are looking to fill the position as soon as possible so do not hesitate to apply if you feel that this ad sums up your character and ambitions. To apply please email you CV and cover letter to careers.denmark@sitel.com For more information about Sitel go our website, or have a look at our FaceBook page.11Jobnet88485f19100000000000IDK_OFIR_02DKDanmark228DKK2018-08-06T00:00:0000010EuropaDanmarkSjælland & øerStorkøbenhavnKøbenhavn3283948SITEL DENMARK ApS11Sluseholmen 2, 32450København SVDKDanmark155.6448619012.54604200
careers.denmark@sitel.comDKDanmarkDKDanmark
8Fuldtid46Permanent588222JobNet48387511000https://dispatcher.ofir.dk/statistic/register?context=FeedEntrySearchedCount&feedId=dc2beb84&entryId=88485f19https://dispatcher.ofir.dk/statistic/register?context=FeedEntryDisplayCount&feedId=dc2beb84&entryId=88485f19https://dispatcher.ofir.dk/statistic/register?context=JobApplicationInitiatedCount&feedId=dc2beb84&entryId=88485f19&page=ShowJob&component=SendApplicationButtonhttps://dispatcher.ofir.dk/statistic/register?context=JobApplicationAppliedCount&feedId=dc2beb84&entryId=88485f19&page=EmailApplyForm&component=SendApplicationButtonhttps://static.matchwork.com/company/logo/DK/ORS/SoMe/Salg_marketing_og_kommunikation/Salg/5.jpgEr du den nye Kundeservicemedarbejder i SITEL DENMARK ApS?12009011Dansk3Læse/ tale913230Kundeservicemedarbejder2Salg355579947Christina Sonnecareers.denmark@sitel.comDKDanmarkDKDanmarkda-DK