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Front of House Manager

D'ANGLETERRE IS LOOKING FOR A FRONT OF HOUSE MANAGER

Are you passionate about elevating guests & luxury service? Do you have the desire to lead an ambitious & motivated front of house team in a privileged environment? Do you have the drive to develop and nurture successful working relationships, both with our guests and within your workplace? If so, we would like to hear from you.
 
We are looking for an experienced Front of House Manager to lead our dedicated Front Office team.


WE OFFER
A professional work environment where we always strive to provide our guests with personalized, stylish and elegant experiences of international standard. We are a young dynamic team with high ambitions and room for development. We are dedicated to our guests, our colleagues and our workplace. We offer a healthy work environment, with a strong culture defining the d’Angleterre way where not two days are ever alike. Through our internal d’Anglecademy you will be trained in various programs to give you the best possible circumstances for growth and success both as a d’Angleterre Host and as a leader.

ABOUT THE JOB
As Front of House Manager, you will be responsible for motivating and leading the Front of House teams including Reception, Guest Relation and Concierge Team. You will develop and manage your teams to ensure our guests are elevated in every possible interaction. You will train and develop the teams to ensure our high standards, according to Leading Hotels of the World’s standard, are met, as well as you will proactively drive improvements of processes and cooperation with other managers and teams. You will report to our Hotel Manager and be part of our management team.

WE EXPECT
You are a strong manager with well-developed people skills, who always strive to achieve results through and with others. We expect you are an excellent communicator who enjoys communicating about objectives and goals as much as overall correlation to mission, policies and strategies. You thrive in an energetic and hectic environment, as well as you are capable of keeping attention to details while maintaining full overview. We expect you have full understanding of hotel operations and enjoy taking part of the operations. In general, we expect you to be an experienced host and understand the importance of always being ‘on stage’. You have experience from other hotels, preferably international, and from the luxury segment. Just as we expect you speak and understand English, it would be an advantage if you speak a Scandinavian language and perhaps a third language.

 


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