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Global Product Support Engineer, Odense, Denmark

Global Product Support Engineer

Are you passionate about providing expert product and programming support? Do you want to be part of a fast-growing, market-leading robotics company where you will be shaping the future of the global workforce? If so, then you might be our new Global Product Support Engineer!

Universal Robots is the worldwide market leader in collaborative robots. Our robots have revolutionized the way people work – not by making jobs redundant, but by improving productivity and creating a safer work environment for the average worker. Our unprecedented growth is a testament to our product’s demand.

UR is urgently on the lookout for highly-skilled employees capable of meeting the challenges of working in a rapidly changing environment. The company is in the process of building its global organization as we fortify and expand our strong market position. To learn more about our groundbreaking products visit

Universal Robots is a Teradyne Company.

The Position

We are searching for a candidate, who possesses expert knowledge about robotics and programming with the ability to transfer knowledge in an easy digestible manner. Based in our headquarters in Odense, Denmark, you will become part of a team of 8 highly skilled colleagues. This position reports directly to our Head of Global Competence Center. Your primary tasks will be providing expert product and programming support on complex topics to develop technical knowledge articles and occasionally conduct technical seminars. Furthermore, you will help explore and develop new ways of providing technical knowledge sharing with colleagues and customers.

Key tasks and deliverables:

  • Deliver expert guidance and solutions to a global team of highly skilled colleagues ensuring high level of satisfaction
  • Collaborate with R&D, procurement and other departments in a fast-paced and rapidly changing environment
  • Help develop a cross-regional information sharing system and contribute with content


You will be travelling approximately 10-20 days per year to conduct seminars for colleagues in regional offices.

To gain success in the job it is important that you are outgoing, service-minded and that you can commit at different organizational levels and in different correlations. You are approachable and take pride in providing a high standard of output to both colleagues and customers.

You enjoy the interaction with colleagues in a fast-paced and multicultural environment, and you analyze problems in a logical manner. You are very organized and able to manage and prioritize multiple projects and tasks simultaneously. You are a self-starter, resourceful and initiate work without specific instructions. You are flexible and work professionally.

Success criteria for this position:

  • Demonstrate ability and willingness to work towards common goals and support "One UR", including navigating safely in a rapidly changing environment / priority
  • Exhibits a proactive and curious approach to tasks, which provide a holistic, business-oriented and long-term assignment
  • Take responsibility for and deliver optimal and satisfactory solutions for internal and external customers on the based-on professionalism and specialist knowledge
  • Successfully interact with multiple departments with cross-cultural backgrounds.


The ideal candidate has:

  • Documented practical experience in robot programming and other high-level programming languages (required)
  • Ability to prioritize and execute complex tasks in a multitasking environment
  • Ability to work independently with minimum supervision
  • Excellent communication skills, both written and oral
  • Ability to transfer knowledge and a good understanding of cross cultural differences
  • Ability to translate complex topics into easy-to-understand solutions
  • Is a team player and possesses an understanding of how different departments function to support one another
  • Fluent in English is a must, Danish a plus


Experience and educational background:

  • Min. 5-7 years’ proven experience in the robotics/automation industry, preferably designing and integrating robotic applications
  • Extensive knowledge about architecture of robot software and robot kinematics
  • Experience in developing and troubleshooting complex programming tasks
  • Experience demonstrating interpersonal skills and a customer-service mindset
  • It is an advantage if you have experience working with Linux and frameworks like Swing and OSGi
  • Experience in developing technical documentation is a plus
  • Master’s degree in Robotics, Engineering/Mechatronics /Computer Science related subjects
  • Proficiency in a high-level programming language such as C++/Java/Python required


About UR:

At Universal Robots, we ask a lot from our employees, but in exchange we offer an exciting job in a dynamic and fast-growing company with the opportunity of working alongside skilled and talented colleagues. You will be empowered to help make Universal Robots a success. You will be given responsibility and can take responsibility. We trust our employees to make educated decisions that benefit the organization.

Apply for the job:

Apply for this job on our website under "Career" by clicking "Apply for the job". Please note that this is the only way we wish to receive applications and that interviews are held continuously.

Application deadline:

As soon as possible


If you have any questions please contact:

Stefan Tøndering Stubgaard

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