Head of Regional Operations - WEU-APAC-LATAM

Lime operates electric scooters and bikes, but our mission is larger. We believe in transforming cities through green, affordable, and accessible transportation for everyone. Headquartered in San Francisco, USA, we operate in more than 120 cities in 31 countries, with plans to expand responsibly. To do that, we need great people.We are looking for a Head of Regional Operations in Western Europe with strong leadership and a strategic mindset to scale our most impactful processes and initiatives throughout local markets in more than 15 countries across West Europe, Asia-Pacific and Latin America regions.You'll lead a team of Regional Operations Managers, working on owning high-level strategy as well as supporting scale our processes, drive performance and innovation, help improve markets and achieve strong business goals. Your regional team will cover a broad and multi-functional scope of work, from supply chain, warehouse operations, deployment and marketplace, rider analytics, campaigns and marketing.You will work with the Head of Operations for the region and with the Country/Multi-country General Managers. You will be the main point of contact for your region to HQ Central Ops and Product teams, deploying the company's priorities and vision to local markets, as well as reflect back to HQ on-the-ground insights of the local markets.

What You'll Do

  • Align local market dynamics with company direction, balancing both high level strategic plans and ground-level market focused execution
  • Lead and develop a team of Regional Operations Managers to work with the markets, the Head of Operations and the HQ teams to implement best practices to help scale business operations efficiently and rapidly
  • Work with regional leaders and country managers to plan city and country launches as well as collaborate with diverse teams across the organization to drive major projects and initiatives toward completion
  • Define and monitor the supply metrics and success metrics for all the supply related projects (ops-led, product-led or BD-led), analyze and assess business impact of all the supply related experiments/initiatives, co-own the business results with product and local ops leaders
  • Prioritize HQ and local requests and ensure resources are distributed accordingly 
  • Track core regional KPIs and make strategic business decisions to drive attainment of these performance metrics
  • Identify and implement processes that drive top-line growth, facilitate operational efficiency and manage costs through working with a diverse group from across the organization to hit ambitious company goals
  • About You

  • B.A/B.S required; MBA preferred
  • 8+ years success leading a team of operations, finance, or business professionals, or equivalent role, ideally in a startup or other fast-changing environment
  • Excellent communicator capable of motivating a team, working across a large organization, and liaising with external partners as needed
  • Analytical mindset with a strong understanding of real-time marketplaces (supply and demand economics)
  • Experience solving complex problems, exercising good judgement in decision-making, and navigating ambiguous environment
  • Ability to simplify difficult problems into actionable and solvable tasks
  • Data-driven by nature, strong attention to detail, and obsessed with process improvement
  • Comfortable learning and adapting to new concepts and using new tools
  • Self-motivated, energetic and driven individual with the ability to learn new skills and grow with the role
  • Excellent communication and management skills
  • Prior P&L ownership
  • Ability to deal with ambiguity
  • Analytical and strategic mindset Consulting/investment banking/tech background 
  • Understand the big picture and be able to breakdown to smaller, actionable pieces
  • What We Offer

  • Opportunity to revolutionize transportation in your hometown with the leader in urban mobility solutions
  • A position that offers a variety of career and resume building experiences 
  • Scale with a rapidly growing organization, with tons of opportunity for growth
  • Play a role in the transformation of urban mobility and sustainability
  • Work with a team of fun and motivated individuals
  • Competitive salary and benefits
  • Lime is an Equal Opportunity Employer, but that’s only the start. We want people with different backgrounds, abilities, identities, and mindsets to join us—not just to do great work, but to build a better, more representative world.


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