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Help Desk Analyst

Would you like to be our new Help Desk Analyst ?If you thrive on customer support and are looking for a job in a Global IT Team, then we have the perfect opportunity for you! AGC Biologics is looking for an IT Help Desk Analyst at our Copenhagen site.  This is a great opportunity for somebody with excellent Help Desk/Service Desk background experience, ability to work well alone as well as in team environment, fantastic interpersonal skills, “can do” attitude, ability to work independently and possess superior customer service. The PositionIn this position you will be part of our Global IT Team consisting of extremely qualified employees with various professional backgrounds, nationalities and experiences. Common for all is a high level of professionalism and a dedicated focus on customer satisfaction. You will be the go-to help desk person at our Copenhagen site and the rest of the team will support you on a daily basis. Your manager will be based in Copenhagen as well. ResponsibilitiesAs Help Desk Analyst your responsibilities will be:

  • Internal customer / end user support
  • Day-to-day execution of maintenance and operations
  • Troubleshoot problems with the operation, performance and / or functionality of desktop application software and certain data center hardware or software
  • Work with end users, IT staff, and vendors to assess and assist in root cause analysis etc. to resolve issues with applications, processes, or hardware (PCs) in a timely manner
  • Manage and support of the AGC Biologics’s mobile technology.
  • Optimize processes
  • Maintains detailed documentation and inventory of all managed environments

 Experience and Critical Skill Requirements

  • Graduation from a four-year college or university with a degree in Computer Science, Business Systems or other related field(s) preferred. Could also be equivalent combination of education, experience and training that provides the required knowledge, skills, and abilities
  • A few years of progressively responsible related experience in Help Desk operations and local area network support
  • Ability to manage projects as assigned
  • Proficiencies in Microsoft technology stack including O365, Skype for Business, Microsoft Teams
  • Basic knowledge of Network components and topologies
  • General Windows Server knowledge.
  • Ability to be a positive change agent and juggle competing priorities
  • Ability to adapt to changing business needs and assignments, as required
  • Strong problem solving and interpersonal skills
  • Excellent written and verbal English communications skills
  • Self-starter and self-driven is essential for this role

 Behaviors

  • Job Knowledge and Skills. Possesses required knowledge and skills to successfully perform job.  Rapidly embraces and applies new ideas and approaches where doing so adds value
  • Results-Orientation. Knows how to get things done in an effective and efficient manner with available resources.  Plans and prioritizes work, sets and accomplishes goals.  Strives to continuously improve company and individual performance
  • Cultivates a culture of openness and information sharing.  Demonstrates integrity and honesty in all communication.  Is willing to “speak the truth” and advocate positions even when unpopular.  Provides constructive feedback.  Avoids blaming others and is ethical at all times
  • Approaches work with a fresh perspective.  Challenges the status quo and looks for better ways of doing things.  Develops creative and business minded solutions to difficult situations.  Thinks “outside the box.”
  • Takes personal responsibility and leads by example.  Demonstrates initiative and is committed to and enthusiastic about achieving company success.  Makes timely and sound decisions and is willing to make tough choices when necessary.  Consults others as appropriate. Maintains confidentiality of private and sensitive information.
  • Reliable and action-oriented.  Completes quality work on schedule and in a safe manner.  Sets appropriate expectations, delivers as promised.  Maintains a sense of urgency in accomplishing work.  Willing to go the extra mile.
  • Team-Orientation. Develops and maintains high customer satisfaction levels with internal and external audiences.  Demonstrates a bias towards service, quality and teamwork.  Builds constructive and effective working relationships.  Is committed to the success of all stake holders.

 Interested?
Please send your application as soon as possible. We are reviewing and processing applications as we receive them and we urge you to submit your application sooner rather than later. For further information please contact Manager Apostolis Zafeiris at aza@agcbio.com Want to keep posted about our growth and to learn more about our company?
We also urge you to follow us on our LinkedIn Company Page and give us a quick Like on Facebook ! AGC Biologics (AGC) is a global Contract Development Manufacturing Organization (CDMO) with bio-manufacturing facilities in Europe, Japan, Italy and the USA. The company provides a comprehensive range of commercial and clinical cGMP biologics manufacturing services, from DNA to active pharmaceutical ingredient (API). The company’s team and approach are tailored to each of its client’s needs, whether turnkey manufacturing or sophisticated, stand-alone analytical, formulation and stability services.  Visit www.agcbio.com to learn why AGC Biologics is a World Leader in process development and contract manufacturing.


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