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Internship - IT Service Desk Support

Driving our digital development

Serving ROCKWOOL Group with digital expertise, you and your team will ensure a smart and seamless experience in the interactions between internal colleagues, customers, stakeholders and vendors. We foster an environment that encourages development – to enable you to take ownership of your career with us. Digitalization is at the top of the agenda, and you will be part of an evolution that will take our business further. As you work globally, you will develop through the many daily touchpoints and the challenges you face in making ROCKWOOL a great company to do business with.

Are you currently studying data and communications and ready to take on your Internship within the next months?

Apply for an internship at the ROCKWOOL headquarters in Hedehusene and receive all the relevant tools and knowledge to become a fully-fledged IT Service Desk Supporter.

Working at the Global Service Desk, you will become familiar with a wide range of challenges, including installing, diagnosing, repairing, maintaining and upgrading hardware and equipment to ensure optimal workstation performance. As you work with us, we will make sure to teach you all you need to know about:

  • Assisting users with the installation, configuration and ongoing usability of laptops, desktop computers, printers, related IT-sanctioned peripherals and software
  • Ensuring that laptops, desktops and tablets interconnect seamlessly with corporate systems including associated validation systems, file servers, email servers, switches, routers, etc.
  • Resolving and repairing any Windows-related issues
  • Preparing and rolling out new laptops, desktops and other hardware
  • Assisting with IT Asset Management processes and maintaining hardware inventory
  • As you become familiar with the above tasks and can do them independently, you can take on more responsibility. With time, you should be able to handle anything from handling user requests as per ROCKWOOL policies and guidelines to securing quality in our master data and meeting defined KPIs.

    This is who we are
    The ROCKWOOL International Global Service Desk is a part of our global IT organisation known as Digital. We provide on- and offsite IT support to more than 7800 users around the world. As a trainee, you will join our global team of IT supporters who you will work with closely during your internship.

    This is what you offer

    You have great communication skills, giving you the ability to guide and inform both technical and non-technical colleagues. You are likewise quality-oriented, customer-focused and good at problem solving which motivates you to keep going until you find the right solution to any problem. Moreover, we look for a creative mindset and the motivation to search out opportunities for improvements.

    It is also important that you:

  • Have finished the mandatory courses of the data and communications education – alternatively, you are close to finishing and are ready to undergo an internship within the next months
  • Are fluent in English
  • Have sound knowledge of IT environments, hardware configurations, upgrades, troubleshooting and repair of both desktops, laptops and peripherals
  • Have a solid proficiency in Windows 10, Office 365 and other desktop software installation, including upgrades, troubleshooting and repairs
  • This is what we offer
    The ROCKWOOL Group is a truly international company which means you will come in contact with many different cultures and perspectives. Likewise, you will have many colleagues to go to in case of questions and to discuss ideas and opportunities with. Should the timing be right, we will gladly make use of your skills in other areas, including networks and servers.

    During your internship, you will also come into contact with many technical and non-technical colleagues from different competence areas. This is therefore a great opportunity to start your IT career.

    Starting date

    April/May 2021

    Working hours

    37/week excl. lunch

    Location

    Hedehusene, DK

    Interested?
    If you want to know more, please contact Kamal Wehbeh, Head of Global Service Desk, via kamal.wehbeh@rockwool.com


    Please submit your application and CV in English before 12th of April 2021.


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