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IT Support / Service Desk Specialist (m,f,d,)

Location: Germany : Pohlheim 

Do you dream of a global work horizon where you can be part of setting the agenda?

At Chr. Hansen, we work to improve food and health, and our natural ingredients are consumed by more than 1 billion people every day. As a global market leader in bioscience, we have the opportunity to address important global challenges such as food waste, healthy living, sustainable agriculture – and we need the brightest and most passionate people on board to succeed. Want to join us?

The team for you to join

The ITSM Europe department is part of a global organization with 45 employees. (Two of them in Germany.) You represent IT support at the Pohlheim location. You work closely with colleagues from all over the world. Experience with virtual teams is an advantage. We offer a position in a very international and multicultural environment.

We are big enough to pose interesting challenges and small enough to appreciate the personal commitment of each individual. Surveys on the satisfaction of our employees rated Chr. Hansen among the best of comparable companies. The survey values of our IT - even exceed this.

What would your role look like?

A permanent full-time position at the earliest possible date at our location in 35415 Pohlheim with the following tasks:

  • Local IT Contact / Site Support
  • 1st and 2nd Level Support on-site and remote
  • Participation in the regional team and global Service Desk
  • Hardware Support and Maintenance
  • Support of telecommunications systems (mobile and landline, MDM)
  • Documentation, handling of procurements, execution of user training
  • Participation in the regional team and global Service Desk
  • Occasional travel activity to support users on site in locations within Europe
  • Who are we looking for?

  • A practice-orientated training or an information technical atudy
  • Several years of experience in user support
  • Good Knowledge about Windows 10, Office 365, Horizon View, Print, Network, VoIP and similar
  • good English and German knowledge (spoken and written), preferably further language skills
  • Process-oriented thinking, possibly experience in the ITIL environment
  • Self-reliant and structured work, teamwork, flexibility and goal-orientated
  • Willingness to travel in Germany and Europe
  • What we offer you?

    Recruitment in a dynamic and committed IT department with more than 100 employees globally. A culture where the emphasis is on an informal tone, good cooperation and shared responsibility, but with room for diversity. Chr. Hansen has a strong, common culture that is based on trusting each other, having the freedom to act and creating strong results to create a better world in the most sustainable way.

    Working at Chr. Hansen, you will get the opportunity to work in a multinational and multicultural environment where unfolds your career in a truly global setting. We regard our employees as the most valuable asset and constantly look for new talent to strengthen our team. Chr. Hansen values people who can take charge, come up with new ideas and who want to form their own work practice and methods.

    Since 1874, we have been at the forefront of innovation and constantly expanded into new areas for a more sustainable future. We believe that engagement matters. In each of our 32 global offices, we offer you an agile organization with a short way from idea to implementation with inspiring work environment and a collaborative culture.

    Join us and take part in making a meaningful difference!

    If you need more information?

    For further questions, please contact Guillaume Grelaud (IT Service Desk - Team Lead, Europe Office (FR): +33 (0) 1 69 88 36 58) or by email

    Read more about a career at Chr. Hansen and upload your application here:

    Do you know someone?

    If it is not the job for you, but perhaps you know someone who might fit and be interested, please share this job link to him/her. Thank you for your referral.

    About Chr. Hansen

    Chr. Hansen is the world’s most sustainable food ingredients company and uniquely positioned to drive positive change through our microbial solutions, which touch the lives of more than 1 billion people every day. Over more than 145 years, we have worked to enable sustainable agriculture, cleaner labels and healthier living for more people around the world. We have come far on our journey, and delivered strong results, and as we continue to unlock the power of good bacteria through new technologies, there is so much more we can do.

    We are passionate about what we do because we know we can make a difference for people, animals and plants. And ultimately for our planet. It’s part of our culture, our history and our strategy.

    Our employees are at the heart of everything we do and the driving force enabling us to live our mission to pioneer microbial science to improve food, health and productivity in our endeavor to grow a better world. Naturally.

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