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IT Support Specialist

We’re looking to hire an IT Support Specialist to join the GAN team in Copenhagen, Denmark. In this role, you will be the primary owner of the internal IT service desk, responsible for providing exceptional service to our employees globally.

 

The successful IT Specialist is someone who is service and solutions oriented, and passionate about technology. You enjoy troubleshooting and working with new technologies. You could be described as a “self starter” and are keen to identify and resolve issues, problems, and gaps. You’re excited by the idea of working in a fast-moving, close-knit office environment. You have proven experience in multi-tiered technical support, administration, and implementations, with strong communication and interpersonal skills.

 

Experience and qualifications

  • Several years of experience in helpdesk technical support
  • Support and administration in SaaS environments across various tools (including. G-Suite and Microsoft) and operating systems (Windows, MacOS, and Linux)
  • Service desk ownership including SLAs
  • Excellent software and hardware troubleshooting skills
  • Documenting and training employees on IT processes
  • Solid corporate networking knowledge (e.g. Ubiquiti, RADIUS)
  • Installing, deploying, and maintaining software and hardware; change configurations and processes
  • Skills in automation by developing integrations and scripts (e.g. Bash, Python)
  • Device management platforms such as Jamf
  • Prior experience in a tech start-up is a major plus
  • Information security interest and foundational knowledge

 

What you’ll do

 

  • Provide technical support services to both onsite and remote employees
  • Own the service desk
  • Manage resolution of service requests ranging from password resets to hardware issues to complex troubleshooting of our internal tools and networks
  • Analyze technical issues to establish root cause and find a timely solution either independently, in collaborating with internal teams or in contacting support of the different services
  • Build out/maintain documentation for Tier 0-1/L1 support as well as IT tools/processes
  • Support and maintain audio-visual equipment
  • Work cross-functionally to facilitate asset inventory, device management and provisioning, on/offboarding, and other key processes
  • Manage tactical and strategic efforts toward continuously improving our support model and IT posturing
  • Overall identify and close gaps to ensure service quality, efficient business operations, and employee enablement
  • Iterate on the implementation and maintenance of our ticketing system
  • Track and report metrics on service desk support tickets and SLAs. Propose and develop improvement methods including automation, self-service resources, integrations, and documentation
  • Maintain internal IT systems in coordination with administrators and stakeholders
  • Ad hoc implementation, integration, and migration of tooling

 

Who we are

 

A highly diverse team spanning a wide range of both professional and cultural backgrounds - from compliance lawyers and researchers to technology experts, designers and developers. This is a unique setup within our industry and the perfect foundation for revolutionising the compliance space by raising the bar through innovative technology.

We are +70 people divided between our three offices located in Copenhagen, London and New York.

 

What we offer

 

  • Competitive salary package and pension.
  • Excellent growth opportunities.
  • Work with an amazing team of talented and motivated people who love their work.
  • Contribute to a truly important cause - work with purpose.
  • A real impact on the company’s growth and evolution.
  • Great office space and central location in the heart of Copenhagen near Kgs. Have.
  • Lunch, free soft drinks, fruit, snacks and great coffee.

 


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