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IT SUPPORTER LEVEL 2

We are searching for an experienced IT Supporter at min. level 2 for onsite support in Fredericia.
The site have 200 users working 24-hours a day, but job is full time during normal business hours

SELECTION OF TASKS
  • Receive call from service desk, L-2 Tech support & Executive support team
  • Provide Hardware break fix services for laptop, desktop, printers and scanners
  • Provide hardware upgrade services for laptop, desktop, printers and scanners
  • Provide L3 desktop support, Provide L2 LAN support (LAN admin support with touch services)
  • Provide support for sales team (Remote / Roaming users) and Provide assistance for S/W distribution across network
  • Site stock Inventory management and maintenance
  • Assist with site specific BCP planning
  • Attend regular trainings and learn new technologies as required and conducted by the employer
  • Identify and implement best practices, service improvements and transformation opportunities and share the same to global team
  • travel within Europe just in case of requirements comes
YOUR SKILLS
  • Minimum 5 to 6 yrs. of experience in Enterprise desktop support experience
  • Danish and English language are essential
  • Exposure to ITIL delivery processes (ITIL foundation certificate will be an added advantage)
  • Excellent experience in installation and troubleshooting MS office, Adobe Acrobat, MS outlook, MS Visio, MS front page, MS one note, MS project, MS Internet Explorer and other standard desktop applications
  • Very good hands on experience on Lync, RDP, Remote desktop support and MS SCCM Client
  • Exposure on technical support to Avaya, Cisco Polycom enterprise audio and video conferencing systems
  • Exposure on technical support to Apple iPhone, Blackberry and other PDA devices
  • Excellent hands on experience in installation and troubleshooting desktop, Printers, Laptop and other computer peripherals hardware problem
  • Excellent communication and documentation skills are mandatory
  • Experience in working with Onshore/Offshore teams
  • Experience in working with cross-functional teams (IT Service Management framework)
  • Working knowledge of Incident/Problem/Change Management frameworks such as ITIL v3, TQM or ISO 9000:2000 (certification not required but is a plus).
MORE ABOUT YOU
You are presentable, good at communicating with users on all levels and a team player, but also capable of solving problems on your own.
Primary work place will be in Fredericia, but some travelling might be necessary

PRATICAL
We are located in Copenhagen, but work site will be in Fredericia on Monday – Friday, between 8:00 – 16:00.

Application and CV must be sent in English through the button "Send ansøgning"

Start date : As agreed

For further information or questions about the job please contact kim@kimo.dk


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