Customer Success Manager for our Copenhagen office - RISMA Systems A/S

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RISMA is growing fast, and we are looking for a new member of our Customer Success team in Copenhagen which consists of nine dedicated, ambitious, and accommodating colleagues. In this role, you will plan customer onboarding and secure successful implementation of our GRC software in Danish and international companies, and authorities, but you will also be an important part of the day-to-day support and development of our customer relations. The Customer Success Team is a cornerstone in our commercial success, and we work hard to foster long-term strategic relationships with our customers and ensure they realize full value of their investments. We engage broadly across organizations, advise customers on best practices, address unique customer issues, and provide guidance on support escalations and general customer interaction.


RISMA is currently scaling our business throughout Scandinavia, so you will join the company at a very exciting time, characterized by a lot of strategic initiatives that will take our business to the next level. We guarantee great opportunities for both personal and professional development.


Responsibilities:

  • Taking ownership of the customer experience in RISMA
  • Configuring customer solutions
  • Managing and driving customer onboarding projects
  • Daily customer support
  • Training customers to maximize their success with the RISMA Systems software
  • Identifying up- and cross-selling opportunities
  • Participating in sales meetings and demonstrating RISMA’s software to potential customers
  • Conducting on site and virtual meetings, trainings, workshops, and knowledge transfer sessions
  • Gathering customer input and requirements and making sure they are communicated through the dedicated internal channels.
  • Making sure all deliverables to our customers are handled and completed, both technically, creatively, and consistently.
  • Knowledge Base content creation


Qualifications:

  • If you have knowledge about GDPR, IT security, ISO-standards, and organizational compliance in general, it is a big advantage.
  • Preferred two-three years’ experience from a consultant or support position in a SaaS company, but a newly graduated candidate with the right background will also be considered.
  • BA, master’s degree or equivalent.
  • Interest in software and how I can change the ways of organizations.
  • Trustworthy and passionate about building and maintaining great customer relationships.
  • Business acumen and good understanding of different verticals
  • Strategic mindset and good understanding of decision-making processes
  • Good teaching skills
  • Excellent communication and presentation skills, both oral and written
  • Structured approach and self-driven
  • Experience with service and CRM software
  • Experienced user of Microsoft Office
  • Native level Danish and excellent English skills.


To succeed in this role, you must be solution oriented, outgoing, and not afraid of taking responsibility. A sense of humor is also one of the fundamentals. You must be motivated by being a part of a growth company where you have an important role to play when it comes to creating great results today, next week, and next month. Your efforts will matter.


Interested?

You can read more about RISMA at www.rismasystems.com and if you want to know more about the job, please contact Gitte Barsøe Pedersen at gbp@rismasystems.com, or at (+45) 53 54 15 66.


You can apply for the position through "Send ansøgning".


About RISMA

RISMA Systems was founded in 2014 and initially developed solutions for risk management from which the name RISMA originates. Since then, we have managed to create a robust, flexible and scalable platform that supports any area of governance, risk and compliance.


We were listed on Nasdaq First North in March 2021 and has since then expanded our organization considerably, including establishing sales offices in Norway and Sweden. Furthermore, we have partnerships with some of the country's most skilled experts in the subject areas that our GRC platform supports.


Our values are strong and take roots in the Scandinavian "trust culture” with a focus on responsibility, mutual respect and honesty.

Source: Ofir advertiser

Skriv i din ansøgning, at du fandt jobbet på ofir.dk


Customer Success Manager for our Copenhagen office - RISMA Systems A/S


RISMA is growing fast, and we are looking for a new member of our Customer Success team in Copenhagen which consists of nine dedicated, ambitious, and accommodating colleagues. In this role, you will plan customer onboarding and secure successful implementation of our GRC software in Danish and international companies, and authorities, but you will also be an important part of the day-to-day support and development of our customer relations. The Customer Success Team is a cornerstone in our commercial success, and we work hard to foster long-term strategic relationships with our customers and ensure they realize full value of their investments. We engage broadly across organizations, advise customers on best practices, address unique customer issues, and provide guidance on support escalations and general customer interaction.


RISMA is currently scaling our business throughout Scandinavia, so you will join the company at a very exciting time, characterized by a lot of strategic initiatives that will take our business to the next level. We guarantee great opportunities for both personal and professional development.


Responsibilities:

  • Taking ownership of the customer experience in RISMA
  • Configuring customer solutions
  • Managing and driving customer onboarding projects
  • Daily customer support
  • Training customers to maximize their success with the RISMA Systems software
  • Identifying up- and cross-selling opportunities
  • Participating in sales meetings and demonstrating RISMA’s software to potential customers
  • Conducting on site and virtual meetings, trainings, workshops, and knowledge transfer sessions
  • Gathering customer input and requirements and making sure they are communicated through the dedicated internal channels.
  • Making sure all deliverables to our customers are handled and completed, both technically, creatively, and consistently.
  • Knowledge Base content creation


Qualifications:

  • If you have knowledge about GDPR, IT security, ISO-standards, and organizational compliance in general, it is a big advantage.
  • Preferred two-three years’ experience from a consultant or support position in a SaaS company, but a newly graduated candidate with the right background will also be considered.
  • BA, master’s degree or equivalent.
  • Interest in software and how I can change the ways of organizations.
  • Trustworthy and passionate about building and maintaining great customer relationships.
  • Business acumen and good understanding of different verticals
  • Strategic mindset and good understanding of decision-making processes
  • Good teaching skills
  • Excellent communication and presentation skills, both oral and written
  • Structured approach and self-driven
  • Experience with service and CRM software
  • Experienced user of Microsoft Office
  • Native level Danish and excellent English skills.


To succeed in this role, you must be solution oriented, outgoing, and not afraid of taking responsibility. A sense of humor is also one of the fundamentals. You must be motivated by being a part of a growth company where you have an important role to play when it comes to creating great results today, next week, and next month. Your efforts will matter.


Interested?

You can read more about RISMA at www.rismasystems.com and if you want to know more about the job, please contact Gitte Barsøe Pedersen at gbp@rismasystems.com, or at (+45) 53 54 15 66.


You can apply for the position through "Send ansøgning".


About RISMA

RISMA Systems was founded in 2014 and initially developed solutions for risk management from which the name RISMA originates. Since then, we have managed to create a robust, flexible and scalable platform that supports any area of governance, risk and compliance.


We were listed on Nasdaq First North in March 2021 and has since then expanded our organization considerably, including establishing sales offices in Norway and Sweden. Furthermore, we have partnerships with some of the country's most skilled experts in the subject areas that our GRC platform supports.


Our values are strong and take roots in the Scandinavian "trust culture” with a focus on responsibility, mutual respect and honesty.

Source: Ofir advertiser

Skriv i din ansøgning, at du fandt jobbet på ofir.dk


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