Inbound Retention Agent, Danish Speaking

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Inbound Retention Agent, Danish Speaking

Date Posted: 15-11-2022Industry: Financial ServicesJob area: Customer ServiceLocation: Klausdalsbrovej, 2750, Ballerup, DenmarkLanguage: danskType: Full-timeExperience: Mid-Senior Level

Firmabeskrivelse

Handling billions of transactions annually, Nets is among the solid payment processors in Europe. We keep a tight focus on making it even easier and more intuitive for our customers to handle digital payments and related services. This has made us a trusted partner to more than 700,000 merchant outlets, including 140,000 online merchant outlets, more than 260,000 enterprises and over 250 banks across Europe.

Changing the future of payments takes great personalities!

At Nets, you’ll be developing in a fast-growing tech company in a high-paced, high-impact market. Working to change the future of payments, it’s not just skills and motivation that gets the job done, it’s the full package that makes the difference.

Jobbeskrivelse

You’ll be powering our Nordic Retention Inbound Team

?????? We are seeking an experienced person to join our Retention team who has a good understanding of value and enthusiasm to make an impact! The team is a part of our Merchant Services business, and we handle all our B2B customers through inbound calls from existing customers in order to prevent customer turnover regarding Payment Terminals and International Acquirer Agreements.

You will be a part of a growing international team with colleagues from Denmark, Norway, Finland, and Sweden, where employee satisfaction, career development and winning mentality are highly prioritized. The team is located in Ballerup, Denmark.

You have experience in sales-, service- or retention and enjoy working with customers. You are known as a great listener and you are enthusiastic to build long-lasting customer relationships.

What you will be doing:

  • Primarily answering inbound calls for the purpose of renegotiating agreements and reducing customer turnover

  • Respond to customer queries and ensure customer satisfaction

  • Be part of developing new strategies for customer retention activities

  • Build positive partnerships with customers

  • Use customer feedback to develop new techniques in order to ensure customer retention

  • Perform customer negotiations and cross-sales to existing customers

  • Kvalifikationer

    Skills, motivation and that little personal twist make you achieve your goals

    Your professional skills and experience form most of your qualifications, but it’s also your personality that makes the difference at Nets. You are enthusiastic and goal-oriented and also identified your growth areas to develop. It’s the full package that you bring to work every day that gets the job done.

    Your professional insight and experience form most of your qualifications, but it’s your personality that makes the difference to do well in this role.

    Especially the little twists we all have that makes our personalities instead of just a person.

    What we are looking for:

  • Experience within a retention or a sales function

  • Quality conscious and able to deliver an high-quality customer experience

  • Effective communication and negotiation skills

  • Ability to stay professional in stressful situations

  • Comfortable with numbers

  • Fluent in both English and Danish 

  • Yderligere oplysninger

    Apply now to power your career
    Apply with your CV, and if you want, also with a short video clip. We’ll close job opening as soon as the right candidate has been found!

    You can visit www.nets.eu/careers/employees to meet more of our Nets employees and personalities.

    If you’re curious to learn more about the job, you’re welcome to contact the hiring manager, Nicolai Normann Pedersen: Email: nicolai.pedersen@nexigroup.com

    We conduct background checks on relevant candidates through our partner Semac, www.semac.no. 

    Apply here

    Skriv i din ansøgning, at du fandt jobbet på ofir.dk


    Inbound Retention Agent, Danish Speaking

    Inbound Retention Agent, Danish Speaking

    Date Posted: 15-11-2022Industry: Financial ServicesJob area: Customer ServiceLocation: Klausdalsbrovej, 2750, Ballerup, DenmarkLanguage: danskType: Full-timeExperience: Mid-Senior Level

    Firmabeskrivelse

    Handling billions of transactions annually, Nets is among the solid payment processors in Europe. We keep a tight focus on making it even easier and more intuitive for our customers to handle digital payments and related services. This has made us a trusted partner to more than 700,000 merchant outlets, including 140,000 online merchant outlets, more than 260,000 enterprises and over 250 banks across Europe.

    Changing the future of payments takes great personalities!

    At Nets, you’ll be developing in a fast-growing tech company in a high-paced, high-impact market. Working to change the future of payments, it’s not just skills and motivation that gets the job done, it’s the full package that makes the difference.

    Jobbeskrivelse

    You’ll be powering our Nordic Retention Inbound Team

    ?????? We are seeking an experienced person to join our Retention team who has a good understanding of value and enthusiasm to make an impact! The team is a part of our Merchant Services business, and we handle all our B2B customers through inbound calls from existing customers in order to prevent customer turnover regarding Payment Terminals and International Acquirer Agreements.

    You will be a part of a growing international team with colleagues from Denmark, Norway, Finland, and Sweden, where employee satisfaction, career development and winning mentality are highly prioritized. The team is located in Ballerup, Denmark.

    You have experience in sales-, service- or retention and enjoy working with customers. You are known as a great listener and you are enthusiastic to build long-lasting customer relationships.

    What you will be doing:

  • Primarily answering inbound calls for the purpose of renegotiating agreements and reducing customer turnover

  • Respond to customer queries and ensure customer satisfaction

  • Be part of developing new strategies for customer retention activities

  • Build positive partnerships with customers

  • Use customer feedback to develop new techniques in order to ensure customer retention

  • Perform customer negotiations and cross-sales to existing customers

  • Kvalifikationer

    Skills, motivation and that little personal twist make you achieve your goals

    Your professional skills and experience form most of your qualifications, but it’s also your personality that makes the difference at Nets. You are enthusiastic and goal-oriented and also identified your growth areas to develop. It’s the full package that you bring to work every day that gets the job done.

    Your professional insight and experience form most of your qualifications, but it’s your personality that makes the difference to do well in this role.

    Especially the little twists we all have that makes our personalities instead of just a person.

    What we are looking for:

  • Experience within a retention or a sales function

  • Quality conscious and able to deliver an high-quality customer experience

  • Effective communication and negotiation skills

  • Ability to stay professional in stressful situations

  • Comfortable with numbers

  • Fluent in both English and Danish 

  • Yderligere oplysninger

    Apply now to power your career
    Apply with your CV, and if you want, also with a short video clip. We’ll close job opening as soon as the right candidate has been found!

    You can visit www.nets.eu/careers/employees to meet more of our Nets employees and personalities.

    If you’re curious to learn more about the job, you’re welcome to contact the hiring manager, Nicolai Normann Pedersen: Email: nicolai.pedersen@nexigroup.com

    We conduct background checks on relevant candidates through our partner Semac, www.semac.no. 

    Apply here

    Skriv i din ansøgning, at du fandt jobbet på ofir.dk


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