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Commercial Customer Success Manager - Norwegian speaker

We have a difficult - but super exciting role to fill! We need a strong commercial profile, with technical understanding, who loves to build relationships with customers and make a difference to ensure success at Clerk.io.

Do you want to join that journey?

Your Role

As a Customer Success Manager, you are responsible for developing customer relationships that promote retention and loyalty within the Scandinavian market. You will be responsible for the after-sales customer journey, making sure the customers are satisfied and use our product to its full value. You will be acting as a trusted advisor, developing long-term relationships and success plans for customers, ensuring that the maximum value is derived from Clerk.io’s products.

  Responsibilities

  • Ensure a premium experience for our clients by understanding their business objectives, key KPIs and ensure that Clerk.io delivers against them
  • Manage your own portfolio, on average 250 clients/year
  • Act as a trusted adviser, advocating client needs back to Clerk.io’s internal Operation, Product, and Sales teams
  • Successfully discover new revenue opportunities
  • Increase renewal rates and reduce churn
  • Ensure customer utilize their paid subscription fully
  • Develop strong relationships with our internal teams to support your accounts
  • Client meetings will be performed online and face to face
  • We are looking for the following skills:

  • It is an ultimate requirement that you have Norwegian as a mother tongue and that you are living in Denmark or willing to move here
  • Strong track record managing a large portfolio of SME and Enterprise customer accounts with a focus on achieving a high renewal/retention rate within a current Customer Success role
  • Knowledge of customer success processes
  • Experience in working directly with clients to understand business needs and applying technology solutions to those requirements
  • Experience with coding is a bonus, preferably with Python, PHP, HTML, CSS, or Javascript
  • High computer literacy and ability to learn new software
  • Basic knowledge of pipeline management and account strategy
  • Ability to build and maintain strong relationships with multiple stakeholders
  • Excellent communication and negotiation skills
  • Possess a solid ability to manage tough conversations in a professional and solution-oriented manner
  • Great written and oral presentation skills in English
  • Profiles from companies working with Online Marketing, e-commerce, or SaaS environments have an advantage
  • Highly organized and able to multitask
  • Self-driven and proactive nature
  • We Offer:

  • Salary? ?
  • An amazing team of talented, committed, and goal-oriented colleagues? ?
  • Company events like Friday bars, Summer and Christmas parties & team trips? ?
  • All the soda, coffee, fruit, and snacks your heart desires (be careful)? ?
  • Do you have a 5-star lunch buffet? ?
  • Interview and Salary

  • Apply for the position with your CV and a brief "Why me" video
  • Preliminary phone interview with our Talent Department
  • Interview with a technical case and presentation with our Head of Talent and Head of Onboarding
  • Meet'n'greet with Hiring Manager
  • Successful? A warm welcome aboard Clerk.io
  • About Clerk.io:

    We are the world’s  #1 rated e-commerce personalization platform . Clerk.io is one of Copenhagen’s fastest-growing tech companies alongside 80+ passionate employees. Clerk.io is a  SaaS  (Software as a Service) platform for e-commerce stores to personalize the customer experience across site search, product recommendations, emails, social media & ads.

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