Kan du hjelpe oss med vår norske kundeservice

At BoligPortal we aim to be a valuable part to both landlords and property seekers, offering the best variety, easy access and overview as well as dedicated, empathetic and knowledgeable support and guidance when needed.

We are currently looking to expand our International support team for our market in Sweden. For this reason, we are looking for students who speak Swedish fluently as well as feel comfortable attending international customers in English.

Job offer

Working in our customer support team your main role is helping our customers with their rentals or property search providing technical support and guidance for best practices as well as handling the occasional frustrations and complaints from the customers along the way. Besides the dialogue with customers you will be assigned to different back office tasks such as ensuring the quality of the content on our sites and sharing the feedback provided by the customers with our product team and marketing for further improvement of the services provided.

You will be part of a dedicated team, consisting of both full-time and student employees, ensuring that you are trained well and feel comfortable attending the daily tasks but also that everyone has a variety of assignments rather than being stuck with the same task for the whole day. As the company representative you will have a strong mandate to find the best solution for the customer within the framework of the company guidelines, always with the support of your colleagues in the team in case you need guidance.

Our student employees represent a wide variety of study fields and career goals, but everyone gain experience from performing a real job, with great responsibility, strong communication and technical skills as well as collaboration both within the team and across the organization. The cross-departmental team for our Swedish market currently consists of two full-time staff and an intern.

Requirements

We are searching for students on BA- or MA-level with preferably min. 1½ years of your studies remaining, to work aprox. 12-15 hours a week as part of a multilingual team. We expect you to:

• Be empathetic and open-minded towards colleagues and customers alike
• Have strong communication skills and the ability to adapt your guidance to the customer needs
• Have a high work ethic and focus on the details as well as the bigger picture
• Show initiative and adapt general guidelines to targeted solutions
• Work well in a team and take responsibility for the team to reach it’s objectives
• Be flexible in terms of schedule – minimum one day of the week with no classes, work within the opening hours of Monday-Sunday 9 am – 9 pm

About us

BoligPortal offers a young and dynamic work environment, where everyone contributes to our overall goals and we share our results and best practices across the organisation. Cross-departmental collaboration is a given and as student worker you are naturally included in the communication of plans, challenges, and results, providing you with real insights into a successful IT-company.

We motivate each other to do our very best, and while doing so we have lots of fun. We are certified as “Great Place to Work”, last time in 2020.

Application

Do you want to join us? Then please send your resumé (CV) and an application through the button "Send ansøgning" below.. For any questions you may have before applying, our Chief Customer Officer Malou Lassen may be reached by e-mail mtl@boligportal.dk. This is an open job offer, but we evaluate applications and make job interviews continuously until we have found the right candidates.

• kan sikre at problemer bliver afhjulpet og løsninger fundet
• kan give vores kunder en fantastisk oplevelse, når de ringer til os
• vil præstere dit allerbedste for at sælge - eller lære det
• elsker sjov og sund konkurrence med dine kolleger
• trives med at blive målt på din performance
• er robust, mødestabil og klar på en omskiftelig hverdag med skiftende arbejdstider
• har teknisk flair og gode IT-kundskaber.

• Rabat på mobiler og bredbånd, tv og telefonabonnementer
• Omfattende medarbejderfordele (bla. PFA Sundhedsordning og LogBuy-rabatter)
• En god pensionsordning
• En attraktiv grundløn og provision uden loft
• En grundig oplæring i en branche med gode karrieremuligheder

Ufaglært kundeservicemedarbejder/tjener/køkkenmedhjælper søges til betjening af virksomhedens kunder, servering samt hjælpe til i køkkenet.

Arbejdstiden er ca. 20 timer pr. uge og primært eftermiddag og aften.

Løn er efter aftale.

OBS!! Ring til Majed mellem kl.10-12 på mobil: 2624 1801.

Ansøg snarest, da jobbet nedtages så snart rette ansøger haves.

Living Flowers skal til Sverige, hvor vi skal sælge vores Friske klimavenlige og bæredygtige buketter til den svensk forbruger, igennem vores webshop.

Vi søger derfor en servicemedarbejder som 6-10 timer pr uge, kan deltage i kundeservice til det Svenske marked. Dine opgaver bliver følgende:

* Svar kundehenvendelser på vores sociale medier.

* Svar kundehenvendelser via telefon og mail.

* Hjælpe vores SoMe manager med tekster til opslag på vores sociale medier.

* Skrive tekster, til vores hjemmeside, når disse skal opdateres.

* Ad hoc-opgaver i forhold til det Svenske marked. 

Så er du svensker, bor i Aarhus området eller skal flytte hertil så er det dig vi leder efter. 

Send os en kortfattet ansøgning og CV til ho@livingflowers.dk, så hører du fra os. 

Do you like action sport? Do you speak Dutch? Do you like working with people? If you can say yes to these three, you might be the new colleague we are looking for.

SkatePro is a Danish action sports e-commerce company based just outside of Aarhus, Denmark, and we sell all kinds of equipment for skate, ski, BMX, surf and much more. Our mission is to ensure everybody who wants to explore the passion within action sport has the means to do so. We give honest advice so our customer gets exactly what they need instead of, what we think sells best. The customer having a good time with our products is our main focus.

We are in many growing markets with a lot of skaters, so we are currently looking for a passionate dutch-speaking colleague to join our Customer Connection Team, where you will help guide our customers from dutch speaking countries to get the product they need to explore their passion in late evening shifts.

YOUR PROFILE

• You have experience with some of our products and a natural interest in the environment they are used it
• You are open-minded, positive and good with people
• You like helping and guiding others
• You can navigate in an ever-changing environment and gather the knowledge you need to help our customers
• You are speaking dutch on a native level, both in writing and oral
• You thrive in an informal environment and open office

YOUR TASKS

• Help maintain our good reputation in the dutch-speaking countries
• Interact with all kinds of customers over phone, chat and e-mail
• Help our customers getting the info and advice they need to go skate/cruise/ride/surf
• Help our marketing guys making sure our dutch texts have good SEO
• Making sure our customers have the feeling they are getting the best customer service in the world

WE OFFER A JOB WITH

• A chill environment, where we like cracking bad jokes at the coffee machine
• Help with all the practical stuff if you move from another country (place to live, CPR numbers, Tax card, good people around you)
• An office where you get to work with happy and awesome people from all over Europe
• A good insight into how to run a successful webshop
• A possibility to have a major impact on how our customer views us and how you solve their questions
• 37 hours of work per week
• Starting date is as soon as possible

It’s a big plus if you have experience with retail from a previous job, but not a must. Your biggest asset is your natural interest in our products, which helps you connect with our customers and build some good and positive relations. The internal communication is in dutch.

The work is executed at our headquarters in Søften, a little north of Aarhus. Here you will be part of a dynamic and energetic team with various cultural and educational backgrounds. Common for us all is that we strive to give the customer the best experience possible by being in touch with us.

Does this sound like something you can identify yourself with, then contact our Team Coordinator Madeleine F. on telephone: +45 70 500 333 or send your application to job@skatepro.dk. Please write your expecations for the salary in the application.