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Kundeserviceprofiler med IT-flair

Er du teknisk stærk, serviceminded og brænder du for at hjælpe andre og give kunderne den bedst mulige oplevelse? er du måske en af vores nye kollegaer til vores internationale team i København.

ER DU SERVICEMINDED MED TEKNISK INDSIGT – OG KAN DU HOLDE HOVEDET KOLDT OG BEVARE OVERBLIKKET I PRESSEDE SITUATIONER – SÅ ER DETTE EN FANTASTISK MULIGHED FOR AT BLIVE EN DEL AF EN STRUKTURERET ORGANISATION I VORES HURTIGT VOKSENDE VIRKSOMHED.

JOBBET

Vi søger engagerede og servicemindede profiler. Din primære opgave består i at besvare og håndtere telefoniske kundehenvendelser – og sikre den samlede kundeoplevelse ved at:

  • Besvare forespørgsler
  • Assistere og supportere
  • Registrere sager i forskellige systemer
  • Sikre samarbejdet og dialogen med dine kollegaer og andre teams

KVALIFIKATIONER

  • Interesse og evner for IT og teknik
  • Gymnasial uddannelse - matematisk eller teknisk linje foretrækkes, men ikke et krav

Sprog:

  • Dansk, flydende i skrift og tale
  • Engelsk, højt niveau i skrift og tale
  • Yderligere nordiske sprog er et plus, men ikke et krav

ERFARING

  • 6-12 måneders erfaring inden for serviceområdet, kundeservice, support eller lignende.

Du er en team player, der både samarbejder med dine kollegaer i teamet samt med de øvrige afdelinger i virksomheden. Det vigtigste er, at du har lyst til at gøre en forskel og derigennem sikrer, at teamet når sine mål.

VI TILBYDER

Fuldtids- og / eller deltidsstilling, Social Club, attraktiv lønpakke bestående af timeløn, pension og sundhedsordning.

Dertil kommer en fantastisk mulighed for at blive en del af et dynamisk team i en spændende og hurtigt voksende virksomhed, med ”højt til loftet” og hvor 2 dage aldrig er ens.

Interesseret?

Vi afholder løbende samtaler, så send allerede din ansøgning og CV i dag til jobhr@moranti.com


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330022980Phoenix-aa23e25412019-05-13T00:00:00Kundeserviceprofiler med IT-flair

Er du teknisk stærk, serviceminded og brænder du for at hjælpe andre og give kunderne den bedst mulige oplevelse? er du måske en af vores nye kollegaer til vores internationale team i København.

ER DU SERVICEMINDED MED TEKNISK INDSIGT – OG KAN DU HOLDE HOVEDET KOLDT OG BEVARE OVERBLIKKET I PRESSEDE SITUATIONER – SÅ ER DETTE EN FANTASTISK MULIGHED FOR AT BLIVE EN DEL AF EN STRUKTURERET ORGANISATION I VORES HURTIGT VOKSENDE VIRKSOMHED.

JOBBET

Vi søger engagerede og servicemindede profiler. Din primære opgave består i at besvare og håndtere telefoniske kundehenvendelser – og sikre den samlede kundeoplevelse ved at:

  • Besvare forespørgsler
  • Assistere og supportere
  • Registrere sager i forskellige systemer
  • Sikre samarbejdet og dialogen med dine kollegaer og andre teams

KVALIFIKATIONER

  • Interesse og evner for IT og teknik
  • Gymnasial uddannelse - matematisk eller teknisk linje foretrækkes, men ikke et krav

Sprog:

  • Dansk, flydende i skrift og tale
  • Engelsk, højt niveau i skrift og tale
  • Yderligere nordiske sprog er et plus, men ikke et krav

ERFARING

  • 6-12 måneders erfaring inden for serviceområdet, kundeservice, support eller lignende.

Du er en team player, der både samarbejder med dine kollegaer i teamet samt med de øvrige afdelinger i virksomheden. Det vigtigste er, at du har lyst til at gøre en forskel og derigennem sikrer, at teamet når sine mål.

VI TILBYDER

Fuldtids- og / eller deltidsstilling, Social Club, attraktiv lønpakke bestående af timeløn, pension og sundhedsordning.

Dertil kommer en fantastisk mulighed for at blive en del af et dynamisk team i en spændende og hurtigt voksende virksomhed, med ”højt til loftet” og hvor 2 dage aldrig er ens.

Interesseret?

Vi afholder løbende samtaler, så send allerede din ansøgning og CV i dag til jobhr@moranti.com

2019-07-09T00:51:21.093 Er du teknisk stærk, serviceminded og brænder du for at hjælpe andre og give kunderne den bedst mulige oplevelse? Så er du måske en af vores nye kollegaer til vores internationale team i København. ER DU SERVICEMINDED MED TEKNISK INDSIGT OG KAN DU HOLDE HOVEDET KOLDT OG BEVARE OVERBLIKKET I PRESSEDE SITUATIONER SÅ ER DETTE EN FANTASTISK MULIGHED FOR AT BLIVE EN DEL AF EN STRUKTURERET ORGANISATION I VORES HURTIGT VOKSENDE VIRKSOMHED. JOBBETVi søger engagerede og servicemindede profiler. Din primære opgave består i at besvare og håndtere telefoniske kundehenvendelser og sikre den samlede kundeoplevelse ved at: Besvare forespørgsler Assistere og supportere Registrere sager i forskellige systemer Sikre samarbejdet og dialogen med dine kollegaer og andre teams KVALIFIKATIONER Interesse og evner for IT og teknik Gymnasial uddannelse - matematisk eller teknisk linje foretrækkes, men ikke et krav Sprog: Dansk, flydende i skrift og tale Engelsk, højt niveau i skrift og tale Yderligere nordiske sprog er et plus, men ikke et krav ERFARING 6-12 måneders erfaring inden for serviceområdet, kundeservice, support eller lignende. Du er en team player, der både samarbejder med dine kollegaer i teamet samt med de øvrige afdelinger i virksomheden. Det vigtigste er, at du har lyst til at gøre en forskel og derigennem sikrer, at teamet når sine mål. VI TILBYDER Fuldtids- og eller deltidsstilling, Social Club, attraktiv lønpakke bestående af timeløn, pension og sundhedsordning. Dertil kommer en fantastisk mulighed for at blive en del af et dynamisk team i en spændende og hurtigt voksende virksomhed, med højt til loftet og hvor 2 dage aldrig er ens. Interesseret? Vi afholder løbende samtaler, så send allerede din ansøgning og CV i dag til jobhr@moranti.com11jobnetaa23e254100000000000IDK_OFIR_02DKDanmark228DKK2019-07-08T00:00:0000010EuropaDanmarkSjælland & øerStorkøbenhavnKøbenhavn3526309Moranti Services A/S11Bådehavnsgade 2A2450København SVDKDanmark0jobhr@moranti.comDKDanmarkDKDanmark8Fuldtid46Permanent759586JobNet4987965498796510013-05-20190https://dispatcher.ofir.dk/statistic/register?context=FeedEntrySearchedCount&feedId=dc2beb84&entryId=aa23e254https://dispatcher.ofir.dk/statistic/register?context=FeedEntryDisplayCount&feedId=dc2beb84&entryId=aa23e254https://dispatcher.ofir.dk/statistic/register?context=JobApplicationInitiatedCount&feedId=dc2beb84&entryId=aa23e254&page=ShowJob&component=SendApplicationButtonhttps://dispatcher.ofir.dk/statistic/register?context=JobApplicationAppliedCount&feedId=dc2beb84&entryId=aa23e254&page=EmailApplyForm&component=SendApplicationButton1Dansk3Læse/ tale913230Kundeservicemedarbejder2Salg361806535Rikke Lundjobhr@moranti.comDKDanmarkDKDanmark330051599Swedish Speaking Customer Service AdvisorRobot We are looking for the very best customer service talent to match our customers expectations. Providing a first class service will always be at the forefront of who you are and what you do. If you possess the communication skills and have a great attitude to teamwork, we will teach you the rest! The Work This role consists of resolving customer enquiries via telephone, email, Web chat and Social Media. The CSR customer interactions will include (but not limited to) complaint resolution, product inquiry ordering and product return exchange inquiries. Provide high quality, premium customer service via chat, telephone and email in Swedish Assist in continuous improvement projects to help keep processes efficient and customers happy Provide administrative support to Management team and supervisor, covering off any ad hoc tasks when requested e.g. Translations To ensure you are working within the required targets e.g. call length, quality, speed of answering queries Record accurately the outcome of your contact into the database Ensure product knowledge is kept up to date and to participate in ongoing refresher training when required Understand and comply with all company and client security requirements, Policies, and Procedures To support customers and respond to queries such as returns process, product enquires, questions regarding orders etc. Workplace, Contact Applying The workplace is Sitel s office in Copenhagen, Sluseholmen 2-4, 3rd floor, 2450 Kbh. SV. Salary is DKK 18 290,00 per month. We are looking to fill the position as soon as possible so do not hesitate to apply if you feel that this ad sums up your character and ambitions. For more information about Sitel go to website, or have a look at our FaceBook page.

We are looking for the very best customer service talent to match our customers' expectations. Providing a first class service will always be at the forefront of who you are and what you do. If you possess the communication skills and have a great attitude to teamwork, we will teach you the rest!

The Work

This role consists of resolving customer enquiries via telephone, email, Web chat and Social Media. The CSR customer interactions will include (but not limited to) complaint resolution, product inquiry/ordering and product return/exchange inquiries.

  • Provide high quality, premium customer service via chat, telephone and email in Swedish
  • Assist in continuous improvement projects to help keep processes efficient and customers happy
  • Provide administrative support to Management team and supervisor, covering off any ad hoc tasks when requested e.g. Translations
  • To ensure you are working within the required targets e.g. call length, quality, speed of answering queries
  • Record accurately the outcome of your contact into the database
  • Ensure product knowledge is kept up to date and to participate in ongoing refresher training when required
  • Understand and comply with all company and client security requirements, Policies, and Procedures
  • To support customers and respond to queries such as returns process, product enquires, questions regarding orders etc.

Workplace, Contact & Applying

The workplace is Sitel’s office in Copenhagen, Sluseholmen 2-4, 3rd floor, 2450 Kbh. SV.

Salary is DKK 18 290,00 per month.

We are looking to fill the position as soon as possible so do not hesitate to apply if you feel that this ad sums up your character and ambitions. 

For more information about Sitel go to website, or have a look at our FaceBook page.

SITEL DENMARK ApSKøbenhavn SV2019-07-01T00:00:002019-08-23T00:00:00
330051595Finnish Speaking Customer Service AdvisorRobot Do you speak Finnish fluently? Do you love exceeding customers expectations? Do you want to be part of a strong team at a dynamic workplace? Then we have the role for you! About you We are looking for the very best customer service talent to match our customers expectations. Providing a first class service will always be at the forefront of who you are and what you do. If you possess the communication skills and have a great attitude to teamwork, we will teach you the rest! Why you should join Sitel At Sitel we believe our staff is our most important asset which means that we take pride in finding the best, most talented, and driven employees who will make great colleagues. Among the benefits of working with us is a great social environment with an atmosphere of joy, pace and ambitions. Our office is nice and spacious with open working stations. We have health insurance and a great pension scheme. The Work You will have to deliver an exceptional support and service on the market over phone and email to product users who contact us with questions on function, handling orders, or any other enquiries. To complement the quality of the products, we have to ensure the service accompanied live up to the highest possible standards. Workplace, Contact Applying The workplace is Sitel s office in Copenhagen, Sluseholmen 2-4, 3rd floor, 2450 Kbh. SV. We are looking to fill the position as soon as possible so do not hesitate to apply if you feel that this ad sums up your character and ambitions. For more information about Sitel go to http: www.sitel.com, or have a look at our FaceBook page.

Do you speak Finnish fluently? Do you love exceeding customers’ expectations? Do you want to be part of a strong team at a dynamic workplace?

Then we have the role for you!

About you

We are looking for the very best customer service talent to match our customers' expectations. Providing a first class service will always be at the forefront of who you are and what you do. If you possess the communication skills and have a great attitude to teamwork, we will teach you the rest!

Why you should join Sitel

At Sitel we believe our staff is our most important asset which means that we take pride in finding the best, most talented, and driven employees who will make great colleagues.

Among the benefits of working with us is a great social environment with an atmosphere of joy, pace and ambitions.

Our office is nice and spacious with open working stations. We have health insurance and a great pension scheme.

The Work

You will have to deliver an exceptional support and service on the market over phone and email to product users who contact us with questions on function, handling orders, or any other enquiries.

To complement the quality of the products, we have to ensure the service accompanied live up to the highest possible standards.

Workplace, Contact & Applying

The workplace is Sitel’s office in Copenhagen, Sluseholmen 2-4, 3rd floor, 2450 Kbh. SV.

We are looking to fill the position as soon as possible so do not hesitate to apply if you feel that this ad sums up your character and ambitions. 

For more information about Sitel go to http://www.sitel.com, or have a look at our FaceBook page.

SITEL DENMARK ApSKøbenhavn SV2019-07-01T00:00:002019-08-26T00:00:00
330051559Norwegian Speaking Customer Service AdvisorRobot Do you speak Norwegian? Do you want a meaningful job in a global company? Then we have the role for you! Why you should join Sitel At Sitel we believe our staff is our most important asset which means that we take pride in finding the best, most talented, and driven employees who will make great colleagues. Among the benefits of working with us is a great social environment with an atmosphere of joy, pace and ambitions. Our office is nice and spacious with open working stations. We have health insurance and a great pension scheme. The Work This role consists of resolving customer enquiries via telephone, email, web chat and Social Media. The CSR customer interactions will include (but not limited to) complaint resolution, product inquiry ordering and product return exchange inquiries. Provide high quality premium customer service via chat, telephone and email in Norwegian. Assist in continuous improvement projects to help keep processes efficient and customers happy. Provide administrative support to Management team and supervisor, covering off any ad hoc tasks when requested e.g. translations. To ensure you are working within the required targets e.g. call length, quality, speed of answering queries. Ensure product knowledge is kept up to date and to participate in ongoing refresher training when required Understand and comply with all company and client security requirements and Policies and Procedures Workplace, Contact Applying The workplace is Sitel s office in Copenhagen, Sluseholmen 2-4, 3rd floor, 2450 Kbh. SV. Working hours on the Norwegian speaking line are Monday to Friday from 08:00-16:00. We are looking to fill the position as soon as possible so do not hesitate to apply if you feel that this ad sums up your character and ambitions. For more information about Sitel go to www.sitel.com, or have a look at our FaceBook page.

Do you speak Norwegian? Do you want a meaningful job in a global company? Then we have the role for you!

Why you should join Sitel

At Sitel we believe our staff is our most important asset which means that we take pride in finding the best, most talented, and driven employees who will make great colleagues.

Among the benefits of working with us is a great social environment with an atmosphere of joy, pace and ambitions.

Our office is nice and spacious with open working stations. We have health insurance and a great pension scheme.

 

The Work

This role consists of resolving customer enquiries via telephone, email, web chat and Social Media. The CSR customer interactions will include (but not limited to) complaint resolution, product inquiry/ordering and product return/exchange inquiries.

  • Provide high quality premium customer service via chat, telephone and email in Norwegian.
  • Assist in continuous improvement projects to help keep processes efficient and customers happy.
  • Provide administrative support to Management team and supervisor, covering off any ad hoc tasks when requested e.g. translations.
  • To ensure you are working within the required targets e.g. call length, quality, speed of answering queries.
  • Ensure product knowledge is kept up to date and to participate in ongoing refresher training when required
  • Understand and comply with all company and client security requirements and Policies and Procedures

 

Workplace, Contact & Applying

The workplace is Sitel’s office in Copenhagen, Sluseholmen 2-4, 3rd floor, 2450 Kbh. SV.

Working hours on the Norwegian speaking line are Monday to Friday from 08:00-16:00.

We are looking to fill the position as soon as possible so do not hesitate to apply if you feel that this ad sums up your character and ambitions. 

For more information about Sitel go to www.sitel.com, or have a look at our FaceBook page.

SITEL DENMARK ApSKøbenhavn SV2019-07-01T00:00:002019-08-23T00:00:00
330048186CUSTOMER SERVICE - SWEDEN (FULL-TIME, COPENHAGEN - DK)Robot Do you want to join one of Denmark s happiest e-commerce teams on an amazing growth journey and accelerate your digital career in Customer Experience Management E-commerce Marketing? ABOUT ANDLIGHT AndLight is Scandinavia s leading online retailer of premium designer lighting with ambitions to be Europe s largest by 2020 by means of a strong, sustainable growth strategy, outstanding customer experiences, and a smart, dedicated team of students, entrepreneurs and e-commerce marketing profiles with loads of energy and positivity. For our office in Copenhagen we are looking for a skilled and dedicated Swedish-speaking customer service colleague who is passionate about delivering excellent experiences to our customers through cheerful communication, and a structured, proactive approach to problem-solving and communication with our customers. ABOUT YOUR ROLE As a Customer Service employee in our e-commerce operations team you are expected to lead yourself and manage the responsibility for our business customer satisfaction level by managing in-bound communication with customers through email, telephone, chat, and social media, problem-solving cases for our soon-to-be-happy customers, and assisting the e-commerce marketing team with communication and translation-related projects. PRIMARY RESPONSIBILITIES Communication with customers through email, telephone, chat and social media in Swedish Communication and translation support to our E-commerce Marketing Team in Swedish Quality control and development of AndLight.se Support with ad-hoc tasks related to brand building and business development in Sweden OUR EXPECTATIONS. YOU HAVE ARE: Experience with customer experience management and or e-commerce marketing fundamentals Knowledge of communication best practices via email, chat, and social media Proactive, structured, and cheerful with a good understanding and interest in great customer experiences Graduated from a bachelor s degree relevant to Communication, Marketing, or Business Management Great communication skills in Swedish and English, both speech and writing WHAT WE OFFER Full-time position (37 hours week) with plenty of responsibility, challenges, and a steep learning curve An opportunity to grow your career in Customer Experience Management and E-commerce Marketing A young international, diverse team of like-minded, ambitious, and happy colleagues Structured professional- and personal development and possibility to progress in our organization Flexibility and work-life balance ARE YOU THE RIGHT CANDIDATE? Send your application complete with CV and transcripts to partner Mads Saabye Jørgensen on mads@andlight.dk or contact Chief Marketing Officer, Mikkel Bjødstrup at 45 2371 4212 for more information. Interviews will be held on an ongoing basis and will conclude when the right candidate is found. AndLight ApS Tømmergravsgade 4B, 2450 København SV 45 4444 6244 - info@andlight.dk www.andlight.se

Do you want to join one of Denmark’s happiest e-commerce teams on an amazing growth journey and accelerate your digital career in Customer Experience Management & E-commerce Marketing?

 

ABOUT ANDLIGHT

AndLight is Scandinavia’s leading online retailer of premium designer lighting with ambitions to be Europe’s largest by 2020 by means of a strong, sustainable growth strategy, outstanding customer experiences, and a smart, dedicated team of students, entrepreneurs and e-commerce marketing profiles with loads of energy and positivity.

 

For our office in Copenhagen we are looking for a skilled and dedicated Swedish-speaking customer service colleague who is passionate about delivering excellent experiences to our customers through cheerful communication, and a structured, proactive approach to problem-solving and communication with our customers.

 

ABOUT YOUR ROLE

As a Customer Service employee in our e-commerce operations team you are expected to lead yourself and manage the responsibility for our business’ customer satisfaction level by managing in-bound communication with customers through email, telephone, chat, and social media, problem-solving cases for our soon-to-be-happy customers, and assisting the e-commerce marketing team with communication and translation-related projects.

 

PRIMARY RESPONSIBILITIES

  • Communication with customers through email, telephone, chat and social media in Swedish
  • Communication and translation support to our E-commerce Marketing Team in Swedish
  • Quality control and development of AndLight.se
  • Support with ad-hoc tasks related to brand building and business development in Sweden

 

OUR EXPECTATIONS. YOU HAVE/ARE:

  • Experience with customer experience management and/or e-commerce marketing fundamentals
  • Knowledge of communication best practices via email, chat, and social media
  • Proactive, structured, and cheerful with a good understanding and interest in great customer experiences
  • Graduated from a bachelor’s degree relevant to Communication, Marketing, or Business Management
  • Great communication skills in Swedish and English, both speech and writing

 

WHAT WE OFFER

  • Full-time position (37 hours/week) with plenty of responsibility, challenges, and a steep learning curve
  • An opportunity to grow your career in Customer Experience Management and E-commerce Marketing
  • A young international, diverse team of like-minded, ambitious, and happy colleagues
  • Structured professional- and personal development and possibility to progress in our organization
  • Flexibility and work-life balance

 

ARE YOU THE RIGHT CANDIDATE?

Send your application complete with CV and transcripts to partner Mads Saabye Jørgensen on mads@andlight.dk or contact Chief Marketing Officer, Mikkel Bjødstrup at +45 2371 4212 for more information. Interviews will be held on an ongoing basis and will conclude when the right candidate is found.

 

AndLight ApS

Tømmergravsgade 4B, 2450 København SV

+45 4444 6244 - info@andlight.dk

www.andlight.se

AndLightKøbenhavn SV2019-06-24T00:00:002019-07-30T00:00:00
330046077Digital Customer Service Assistant, Part TimeRobot Do you envision a career within IT and business? Are you looking for a part-time job alongside your studies that gives you the opportunity to work with different departments? Then Siteimprove is the right place for you. We offer the right candidate flexible working hours in an international team in the heart of Copenhagen. As our customer base continues to grow, we need scalable solutions to service our tens of thousands of users. We re looking for a detail-oriented individual with a flair for IT and communication to drive product adoption. You ll get involved with products in development and create and maintain online tutorials that assist with adoption of new existing features within the Siteimprove Intelligence Platform. You will learn a lot within the realm of quality assurance, search engine optimization, digital accessibility and analytics and how it all ties together to create a superior digital presence. As a Digital Customer Service Assistant you will: Create in-product tutorials to guide users through workflows and provide guidance on product functions. Update tutorials based on feedback and product changes, and other general tutorial maintenance. Assisting with the translation process of tutorials. Assist other team members with ad-hoc tasks. Who are you? A university student studying in the Copenhagen area. Fluent in spoken English and with excellent written English communication skills. Working knowledge of HTML and CSS Selectors. JavaScript is a plus! Able to break down complex topics into easy-to-understand information for end-users. Highly detail-oriented. Quick to grasp concepts and learn new software systems. Team player yet be able to work independently. What we would love about you: Experience with content creation. Previous work experience alongside your studies (SaaS related environment is a plus!) You re a scenario-based thinker. What you will love about us: Siteimprove is a Danish founded multinational company with over 450 employees worldwide. In addition to our headquarters in the heart of Copenhagen, we have offices in Minneapolis, London, Berlin, Vienna, Amsterdam, Oslo, Sydney and Toronto, and our customers are spread across North America, Europe, Japan and Australia. Even though we ve grown rapidly since our foundation back in 2003, we ve maintained our entrepreneurial spirit and strong feeling of togetherness. Read more about the Siteimprovers and our inclusive and global work hard, play hard culture in this section here: https: careers.siteimprove.com culture We also offer amazing perks! Great and inspiring company culture. We are passionate, innovative and people-centric. Consistently named as a great place to work across the globe. Amazing kitchen staff. Our head chef and his kitchen staff cook delicious lunch for us every day. There s always cake on Fridays and on special occasions and celebrations (which, luckily, is quite often). Naturally, we offer free coffee, free sodas, and free fruit ad libitum. Opportunity to buy food to take home at extremely reasonable prices. Outstanding office location. We re located in the heart of Copenhagen in a beautiful building sometimes referred to as the Palace by our employees. Friday bar. We have our very own Friday Bar. In the summer, we occasionally take the party to our cozy courtyard for barbecuing in the sun. Great Work life balance. Flexible work hours and family friendliness. Corporate social responsibility. We do various activities to be a good corporate citizen, and we are very proud to be a socially responsible company. How to Apply: Click on the Apply Now button to submit your application. If you have any questions regarding the job, feel free to contact Digital Customer Service Manager, Guðrún Unnur Gústafsdóttir at gug@siteimprove.com Siteimprove is a global corporation and has developed data practices designed to assure your personally-identifiable information is appropriately protected. Please note that personal information may be transferred, accessed and stored globally as necessary for the uses and disclosures stated in accordance with our Privacy Policy at Siteimprove.com privacy

Do you envision a career within IT and business? Are you looking for a part-time job alongside your studies that gives you the opportunity to work with different departments? Then Siteimprove is the right place for you. We offer the right candidate flexible working hours in an international team in the heart of Copenhagen.  
 
As our customer base continues to grow, we need scalable solutions to service our tens of thousands of users. We’re looking for a detail-oriented individual with a flair for IT and communication to drive product adoption. You’ll get involved with products in development and create and maintain online tutorials that assist with adoption of new/existing features within the Siteimprove Intelligence Platform. You will learn a lot within the realm of quality assurance, search engine optimization, digital accessibility and analytics and how it all ties together to create a superior digital presence.   
 
As a Digital Customer Service Assistant you will: 

  • Create in-product tutorials to guide users through workflows and provide guidance on product functions.
  • Update tutorials based on feedback and product changes, and other general tutorial maintenance.  
  • Assisting with the translation process of tutorials.
  • Assist other team members with ad-hoc tasks.

Who are you? 

  • A university student studying in the Copenhagen area.
  • Fluent in spoken English and with excellent written English communication skills.
  • Working knowledge of HTML and CSS Selectors. JavaScript is a plus!
  • Able to break down complex topics into easy-to-understand information for end-users. 
  • Highly detail-oriented.
  • Quick to grasp concepts and learn new software systems.
  • Team player yet be able to work independently.

What we would love about you: 

  • Experience with content creation.
  • Previous work experience alongside your studies (SaaS related environment is a plus!)
  • You’re a scenario-based thinker.

What you will love about us:

Siteimprove is a Danish founded multinational company with over 450 employees worldwide. In addition to our headquarters in the heart of Copenhagen, we have offices in Minneapolis, London, Berlin, Vienna, Amsterdam, Oslo, Sydney and Toronto, and our customers are spread across North America, Europe, Japan and Australia.

Even though we’ve grown rapidly since our foundation back in 2003, we’ve maintained our entrepreneurial spirit and strong feeling of togetherness. Read more about the Siteimprovers and our inclusive and global “work hard, play hard” culture in this section here: https://careers.siteimprove.com/culture/

We also offer amazing perks!

  • Great and inspiring company culture. We are passionate, innovative and people-centric. Consistently named as a great place to work across the globe.
  • Amazing kitchen staff. Our head chef and his kitchen staff cook delicious lunch for us every day. There’s always cake on Fridays and on special occasions and celebrations (which, luckily, is quite often). Naturally, we offer free coffee, free sodas, and free fruit ad libitum. Opportunity to buy food to take home at extremely reasonable prices.
  • Outstanding office location. We’re located in the heart of Copenhagen in a beautiful building sometimes referred to as “the Palace” by our employees.
  • Friday bar. We have our very own Friday Bar. In the summer, we occasionally take the party to our cozy courtyard for barbecuing in the sun.
  • Great Work life balance. Flexible work hours and family friendliness.
  • Corporate social responsibility. We do various activities to be a good corporate citizen, and we are very proud to be a socially responsible company.

How to Apply:

Click on the ‘Apply Now’ button to submit your application. If you have any questions regarding the job, feel free to contact Digital Customer Service Manager, Guðrún Unnur Gústafsdóttir at gug@siteimprove.com

Siteimprove is a global corporation and has developed data practices designed to assure your personally-identifiable information is appropriately protected. Please note that personal information may be transferred, accessed and stored globally as necessary for the uses and disclosures stated in accordance with our Privacy Policy at Siteimprove.com/privacy

SITEIMPROVE A/SKøbenhavn K2019-06-19T00:00:002019-07-17T00:00:00
da-DK

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Swedish Speaking Customer Service Advisor

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København SV
We are looking for the very best customer service talent to match our customers expectations. Providing a first class service will always be at the forefront of who you are and what you do. If you possess the communication skills and have a great at...
Indrykket:1. juli 2019
Udløbsdato:23. august 2019

Finnish Speaking Customer Service Advisor

SITEL DENMARK ApS

København SV
Do you speak Finnish fluently? Do you love exceeding customers expectations? Do you want to be part of a strong team at a dynamic workplace? Then we have the role for you! About you We are looking for the very best customer service talent to match o...
Indrykket:1. juli 2019
Udløbsdato:26. august 2019

Norwegian Speaking Customer Service Advisor

SITEL DENMARK ApS

København SV
Do you speak Norwegian? Do you want a meaningful job in a global company? Then we have the role for you! Why you should join Sitel At Sitel we believe our staff is our most important asset which means that we take pride in finding the best, most tal...
Indrykket:1. juli 2019
Udløbsdato:23. august 2019

CUSTOMER SERVICE - SWEDEN (FULL-TIME, COPENHAGEN - DK)

AndLight

København SV
Do you want to join one of Denmark s happiest e-commerce teams on an amazing growth journey and accelerate your digital career in Customer Experience Management E-commerce Marketing? ABOUT ANDLIGHT AndLight is Scandinavia s leading online retailer o...
Indrykket:24. juni 2019
Udløbsdato:30. juli 2019

Digital Customer Service Assistant, Part Time

SITEIMPROVE A/S

København K
Do you envision a career within IT and business? Are you looking for a part-time job alongside your studies that gives you the opportunity to work with different departments? Then Siteimprove is the right place for you. We offer the right candidate ...
Indrykket:19. juni 2019
Udløbsdato:17. juli 2019