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Manager Warranty & Commissioning

Alfa Laval is today a world leader within the key technology areas of heat transfer, separation and fluid handling. Our company was founded on a single brilliant invention and innovation remains at the heart of everything we do.

The company is known for focusing on innovation and new ways of thinking since its inception. Alfa Laval makes continuous and consistent investments designed to build, strengthen and develop the company’s global market leadership.

Alfa Laval’s worldwide organization helps customers in nearly 100 countries to optimize their processes. We have 42 major production units (22 in Europe, 10 in Asia, 8 in the US and 2 in Latin America). The company has over 17 000 employees, the majority of whom are located in Sweden, Denmark, India, China, the US and France. Currently Alfa Laval Aalborg is looking for a:

Manager Warranty & Commissioning

A global role ensuring Superior Customer Experience 
The Warranty & Commissioning department is placed in Engineering & Supply, part of the Boiler Sales Unit in the Marine Division. The Warranty & Commissioning department’s overall responsibilities covers commissioning on all markets outside of China, Korea and Japan, and warranty issues, Claims handling and error correction/quality improvement. Alfa Laval has recently established a new organization structure, and with a strong focus on a solid balance between superior customer experience and running a fair and profitable business, you will further develop and manage the department consisting of 11 employees. You will report directly to the head of Engineering & Supply and be a member of the management team.

Furthermore, your primary tasks will be:

  • Claims handling securing a good service to customers with a fast response, and a fair and qualitative evaluation of warranty claims
  • Continuous improvement utilizing claim statistics to prioritize focus areas of most value, propose plans and implementing to improve quality and reduce number of claims/claim costs
  • Coordinate and execute commissioning jobs with optimal utilization of global and local Field Service Engineers
  • Secure training and knowledge transfer from local commissioning team
  • Continuous improvement of the commissioning & warranty workflow processes
  • Ensure training of local Field Service Engineers upon new product development and market launch
  • Shared responsibility for strengthening of the co-operation across the Business Unit Boiler Systems and our Sales Companies
  • Monthly/quarterly reporting on claims and commissioning jobs

 Do you have the courage to change the way we work? 
To thrive in this position, you originally have a technical education and have been working within either sales, service, customer support, claims handling or commissioning for the last 5-10 years or more. You are already well acquainted with being a manager of technical and service-oriented employees, and you bring a dynamic and inspiring management style with the courage to change the way we work.

Furthermore, you possess:

  • A strong business mindset bridging customer satisfaction with a profitable business and additional sales
  • A natural networker bringing together relevant stakeholders for future reduction of claims
  • A structured approach enabling you to have a cool overview over your area of responsibility
  • An analytical side where data and facts rule as a fundament in analysis, decisions and plans
  • Excellent communication skills, written and verbally, in English


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330013178Phoenix-675bdd5012019-04-30T00:00:00Manager Warranty & Commissioning

Alfa Laval is today a world leader within the key technology areas of heat transfer, separation and fluid handling. Our company was founded on a single brilliant invention and innovation remains at the heart of everything we do.

The company is known for focusing on innovation and new ways of thinking since its inception. Alfa Laval makes continuous and consistent investments designed to build, strengthen and develop the company’s global market leadership.

Alfa Laval’s worldwide organization helps customers in nearly 100 countries to optimize their processes. We have 42 major production units (22 in Europe, 10 in Asia, 8 in the US and 2 in Latin America). The company has over 17 000 employees, the majority of whom are located in Sweden, Denmark, India, China, the US and France. Currently Alfa Laval Aalborg is looking for a:

Manager Warranty & Commissioning

A global role ensuring Superior Customer Experience 
The Warranty & Commissioning department is placed in Engineering & Supply, part of the Boiler Sales Unit in the Marine Division. The Warranty & Commissioning department’s overall responsibilities covers commissioning on all markets outside of China, Korea and Japan, and warranty issues, Claims handling and error correction/quality improvement. Alfa Laval has recently established a new organization structure, and with a strong focus on a solid balance between superior customer experience and running a fair and profitable business, you will further develop and manage the department consisting of 11 employees. You will report directly to the head of Engineering & Supply and be a member of the management team.

Furthermore, your primary tasks will be:

  • Claims handling securing a good service to customers with a fast response, and a fair and qualitative evaluation of warranty claims
  • Continuous improvement utilizing claim statistics to prioritize focus areas of most value, propose plans and implementing to improve quality and reduce number of claims/claim costs
  • Coordinate and execute commissioning jobs with optimal utilization of global and local Field Service Engineers
  • Secure training and knowledge transfer from local commissioning team
  • Continuous improvement of the commissioning & warranty workflow processes
  • Ensure training of local Field Service Engineers upon new product development and market launch
  • Shared responsibility for strengthening of the co-operation across the Business Unit Boiler Systems and our Sales Companies
  • Monthly/quarterly reporting on claims and commissioning jobs

 Do you have the courage to change the way we work? 
To thrive in this position, you originally have a technical education and have been working within either sales, service, customer support, claims handling or commissioning for the last 5-10 years or more. You are already well acquainted with being a manager of technical and service-oriented employees, and you bring a dynamic and inspiring management style with the courage to change the way we work.

Furthermore, you possess:

  • A strong business mindset bridging customer satisfaction with a profitable business and additional sales
  • A natural networker bringing together relevant stakeholders for future reduction of claims
  • A structured approach enabling you to have a cool overview over your area of responsibility
  • An analytical side where data and facts rule as a fundament in analysis, decisions and plans
  • Excellent communication skills, written and verbally, in English
2019-05-21T00:50:36.217 Alfa Laval is today a world leader within the key technology areas of heat transfer, separation and fluid handling. Our company was founded on a single brilliant invention and innovation remains at the heart of everything we do. The company is known for focusing on innovation and new ways of thinking since its inception. Alfa Laval makes continuous and consistent investments designed to build, strengthen and develop the company s global market leadership. Alfa Laval s worldwide organization helps customers in nearly 100 countries to optimize their processes. We have 42 major production units (22 in Europe, 10 in Asia, 8 in the US and 2 in Latin America). The company has over 17 000 employees, the majority of whom are located in Sweden, Denmark, India, China, the US and France. Currently Alfa Laval Aalborg is looking for a: Manager Warranty Commissioning A global role ensuring Superior Customer Experience The Warranty Commissioning department is placed in Engineering Supply, part of the Boiler Sales Unit in the Marine Division. The Warranty Commissioning department s overall responsibilities covers commissioning on all markets outside of China, Korea and Japan, and warranty issues, Claims handling and error correction quality improvement. Alfa Laval has recently established a new organization structure, and with a strong focus on a solid balance between superior customer experience and running a fair and profitable business, you will further develop and manage the department consisting of 11 employees. You will report directly to the head of Engineering Supply and be a member of the management team. Furthermore, your primary tasks will be: Claims handling securing a good service to customers with a fast response, and a fair and qualitative evaluation of warranty claims Continuous improvement utilizing claim statistics to prioritize focus areas of most value, propose plans and implementing to improve quality and reduce number of claims claim costs Coordinate and execute commissioning jobs with optimal utilization of global and local Field Service Engineers Secure training and knowledge transfer from local commissioning team Continuous improvement of the commissioning warranty workflow processes Ensure training of local Field Service Engineers upon new product development and market launch Shared responsibility for strengthening of the co-operation across the Business Unit Boiler Systems and our Sales Companies Monthly quarterly reporting on claims and commissioning jobs Do you have the courage to change the way we work? To thrive in this position, you originally have a technical education and have been working within either sales, service, customer support, claims handling or commissioning for the last 5-10 years or more. You are already well acquainted with being a manager of technical and service-oriented employees, and you bring a dynamic and inspiring management style with the courage to change the way we work. Furthermore, you possess: A strong business mindset bridging customer satisfaction with a profitable business and additional sales A natural networker bringing together relevant stakeholders for future reduction of claims A structured approach enabling you to have a cool overview over your area of responsibility An analytical side where data and facts rule as a fundament in analysis, decisions and plans Excellent communication skills, written and verbally, in English11jobnet675bdd50100000000000IDK_OFIR_02DKDanmark228DKK2019-05-20T00:00:000000https://www.alfalaval.dk/karriere/ledige-stillinger/ledige-stillinger-page/?adId=923930EuropaDanmarkJyllandNordjyllandAalborg3515896ALFA LAVAL AALBORG A/S11Gasværksvej 219000AalborgDKDanmark0
DKDanmarkDKDanmark
8Fuldtid46Permanent750943JobNet4979869497986910029-04-20190https://dispatcher.ofir.dk/statistic/register?context=FeedEntrySearchedCount&feedId=dc2beb84&entryId=675bdd50https://dispatcher.ofir.dk/statistic/register?context=FeedEntryDisplayCount&feedId=dc2beb84&entryId=675bdd50https://dispatcher.ofir.dk/statistic/register?context=JobApplicationInitiatedCount&feedId=dc2beb84&entryId=675bdd50&page=ShowJob&component=SendApplicationButtonhttps://dispatcher.ofir.dk/statistic/register?context=JobApplicationAppliedCount&feedId=dc2beb84&entryId=675bdd50&page=EmailApplyForm&component=SendApplicationButtonhttps://static.matchwork.com/company/logo/DK/ORS/SoMe/Ledelse_og_HR/Ledelse/1.jpgManager Warranty & Commissioning12008011Dansk3Læse/ tale131913Manager6Ledelse361627417Contactnoreply@ofir.comDKDanmarkDKDanmark330087815Energetic Order ManagerRobot Alfa Laval in Aalborg is looking forEnergetic Order ManagerWe create better everyday conditions for people. We do this by contributing to a more sustainable future through engineering innovation. We love what we do and we re good at it. But now we want to be even better! We re looking for a passionate Order Manager to our Boiler Service-team.So, what are you going to do today?Who you areAre you a team player with a lot of Initiative and energy to ensure a customer oriented and efficient execution of orders? Then you could be our new Order Manager.We re looking for a structured and result driven team player, to join our young and dynamic order execution team. Your focus is on our customers, and you have a service-minded profile that understand and strive to fulfill our customer s needs.It s necessary that you re capable of handling many orders, as our international orders are handled 24 7, whilst maintaining project structure and still achieve your deadlines. You build and maintain strong relationships with colleagues, stakeholders and customers.About the jobYou ll be part of a highly motivated team, that is responsible for delivering orders with focus on quality, delivery time and budget, in alignment with our customers expectations. Most of the orders are for boiler repairs and system upgrades, which includes components and manpower delivery however, it can vary from delivery of components to complete boiler systems.You ll report directly to the Engineering Supply Manager of boiler service, repair.Key responsibilities and tasks: Ensuring repair orders are executed with strong focus on quality, delivery time and budget Facilitating internal and external component deliveries Coordinating internal and external resource deliveries Maintaining strong and collaborative relationships with internal stakeholders Building relationships with our customers, ensuring continuous customer satisfactions Contributing in diverse ad hoc projects You ll be working in Aalborg, where you ll become an important part of a strong team of qualified and motivated colleagues.About youYou have experience from the marine industry, preferably with a background a as Marine Engineer. As you are in close contact both customers and colleagues across borders, you possess excellent communication skills and you are a flexible team player. Written and verbal communication skills in English are essential.Your work methods are structured, project oriented and you use your excellent analytic skills for optimized problem solving. Experience with MS Office and Axapta (or similar) is preferred.For more information, please contactIf you re interested in further information, you re welcome to contact Kenneth Bendtsen, Engineering Supply Manager Boiler Service, Repair on: 45 23600010We re conducting ongoing interviews, so do not hesitate and submit your application and CV through the link below no later than 30 Sept. 2019. LI-DNP

Alfa Laval in Aalborg is looking for

Energetic Order Manager

We create better everyday conditions for people. We do this by contributing to a more sustainable future through engineering innovation. We love what we do and we’re good at it. But now we want to be even better! We’re looking for a passionate Order Manager to our Boiler Service-team.
So, what are you going to do today?

Who you are
Are you a team player with a lot of Initiative and energy to ensure a customer oriented and efficient execution of orders? Then you could be our new Order Manager.

We’re looking for a structured and result driven team player, to join our young and dynamic order execution team. Your focus is on our customers, and you have a service-minded profile that understand and strive to fulfill our customer’s needs.

It’s necessary that you’re capable of handling many orders, as our international orders are handled 24/7, whilst maintaining project structure and still achieve your deadlines. You build and maintain strong relationships with colleagues, stakeholders and customers.

About the job
You’ll be part of a highly motivated team, that is responsible for delivering orders with focus on quality, delivery time and budget, in alignment with our customers’ expectations. Most of the orders are for boiler repairs and system upgrades, which includes components and manpower delivery; however, it can vary from delivery of components to complete boiler systems.

You’ll report directly to the Engineering & Supply Manager of boiler service, repair.
Key responsibilities and tasks:

  • Ensuring repair orders are executed with strong focus on quality, delivery time and budget
  • Facilitating internal and external component deliveries
  • Coordinating internal and external resource deliveries
  • Maintaining strong and collaborative relationships with internal stakeholders
  • Building relationships with our customers, ensuring continuous customer satisfactions
  • Contributing in diverse ad hoc projects

 
You’ll be working in Aalborg, where you’ll become an important part of a strong team of qualified and motivated colleagues.

About you
You have experience from the marine industry, preferably with a background a as Marine Engineer. As you are in close contact both customers and colleagues across borders, you possess excellent communication skills and you are a flexible team player. Written and verbal communication skills in English are essential.

Your work methods are structured, project oriented and you use your excellent analytic skills for optimized problem solving. Experience with MS Office and Axapta (or similar) is preferred.

For more information, please contact
If you’re interested in further information, you’re welcome to contact Kenneth Bendtsen, Engineering & Supply Manager – Boiler Service, Repair on: +45 23600010

We’re conducting ongoing interviews, so do not hesitate and submit your application and CV through the link below no later than 30 Sept. 2019.



#LI-DNP

ALFA LAVAL AALBORG A/SAalborg2019-09-11T00:00:002019-10-30T00:00:00
da-DK

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Energetic Order Manager

ALFA LAVAL AALBORG A/S

Aalborg
Alfa Laval in Aalborg is looking forEnergetic Order ManagerWe create better everyday conditions for people. We do this by contributing to a more sustainable future through engineering innovation. We love what we do and we re good at it. But now we w...
Indrykket:11. september 2019
Udløbsdato:30. oktober 2019