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Online Customer Support, Sweden (part-time / student job)

At BoligPortal we aim to be a valuable part to both landlords and property seekers, offering the best variety, easy access and overview as well as dedicated, empathetic and knowledgeable support and guidance when needed.

We are currently looking to expand our International support team for our market in Sweden. For this reason, we are looking for students who speak Swedish fluently as well as feel comfortable attending international customers in English.

Job offer

Working in our customer support team your main role is helping our customers with their rentals or property search providing technical support and guidance for best practices as well as handling the occasional frustrations and complaints from the customers along the way. Besides the dialogue with customers you will be assigned to different back office tasks such as ensuring the quality of the content on our sites and sharing the feedback provided by the customers with our product team and marketing for further improvement of the services provided.

You will be part of a dedicated team, consisting of both full-time and student employees, ensuring that you are trained well and feel comfortable attending the daily tasks but also that everyone has a variety of assignments rather than being stuck with the same task for the whole day. As the company representative you will have a strong mandate to find the best solution for the customer within the framework of the company guidelines, always with the support of your colleagues in the team in case you need guidance.

Our student employees represent a wide variety of study fields and career goals, but everyone gain experience from performing a real job, with great responsibility, strong communication and technical skills as well as collaboration both within the team and across the organization. The cross-departmental team for our Swedish market currently consists of two full-time staff and an intern.

Requirements

We are searching for students on BA- or MA-level with preferably min. 1½ years of your studies remaining, to work aprox. 12-15 hours a week as part of a multilingual team. We expect you to:

  • Be empathetic and open-minded towards colleagues and customers alike
  • Have strong communication skills and the ability to adapt your guidance to the customer needs
  • Have a high work ethic and focus on the details as well as the bigger picture
  • Show initiative and adapt general guidelines to targeted solutions
  • Work well in a team and take responsibility for the team to reach it’s objectives
  • Be flexible in terms of schedule – minimum one day of the week with no classes, work within the opening hours of Monday-Sunday 9 am – 9 pm

About us

BoligPortal offers a young and dynamic work environment, where everyone contributes to our overall goals and we share our results and best practices across the organisation. Cross-departmental collaboration is a given and as student worker you are naturally included in the communication of plans, challenges, and results, providing you with real insights into a successful IT-company.

We motivate each other to do our very best, and while doing so we have lots of fun. We are certified as “Great Place to Work”, last time in 2020.

Application

Do you want to join us? Then please send your resumé (CV) and an application through the button "Send ansøgning" below.. For any questions you may have before applying, our Chief Customer Officer Malou Lassen may be reached by e-mail mtl@boligportal.dk. This is an open job offer, but we evaluate applications and make job interviews continuously until we have found the right candidates.


Se mere på vores ansøgersite: https://boligportal.ofir.com


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