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Operations Product Manager • Customer Excellence

Do you want to make sure our Customer Excellence soares? Are you curious by nature and have an agile approach to your work? Do you want to be part of a hyper growth journey? 

Yes? Then you should definitely apply! 

Your responsibilities & the role

As our new Operations Product Manager, you will become part of the Operations team. However, at Lunar we work in squads - and so will you! Every squad is pieced together with members from tech, product, design and data and you will work closely together to bring the strategic vision to life. It will be your task to lead your squad through the process life cycle from discovery to delivery and launch. 

Some of your tasks will therefore be:

  • Establishing key metrics to ensure that both the squad and our Customer Excellence team succeed in every way possible - both short and long term! 
  • Defining the improvements and goals with business requirements and user stories and managing the scope of each to launch - all with the objective to secure a platform for Lunar to deliver best in class customer handling and support.
  • Driving and maintaining the backlog to reflect priority and changes.
  • Analyzing the impact, scope, and technical dependencies for user stories. 
  • Your profile 

    You are experienced in the area of Operational Product Development and have a deep understanding of the entire process from discovery to launch. You have great insight into customer journeys and understand the importance of every single touch point - and are eager to identify and optimize all the tools necessary to secure high performance across our Customer Excellence team. 

    You thrive in the agile way of working and have taken on agile practices in your everyday work life. You are a good communicator and an effective decision-maker because you are looking for the best outcomes in everything you do. 

    In your toolbox you have:

  • +5 years of experience from a similar role. 
  • Experience with agile methodology and analysis techniques. It is a plus, if you are used to working with dual-track agile. 
  • Skilled in proactive planning to achieve targets and objectives which deliver profitable outcomes.
  • You have an understanding of user behaviour to champion the user at every step of our customers journey.
  • Maybe you have worked in a fast-paced agile SaaS company or scale-up before. 
  •   What’s in it for you?

  • You’ll make your mark on the new digital bank in the Nordics, and your daily work-life will be in our awesome office in Copenhagen.
  • You’ll try a bunch of different things, with more new stuff to come.
  • Get great sparring with brilliant colleagues and the possibility to grow.
  • Casual tone, lots of laughs, and room for diversity. 
  • You’ll be a part of an entrepreneurial company full of drive and with great team spirit. Together we’ve already accomplished wonderful results, and we’re nowhere near done. 
  • At Lunar, we emphasize follow-up on the things we do, so we’re always learning - both as individuals and as a team.
  • We love diversity and all that sets us apart - that's what makes us awesome! Some are extroverted - some introverted. We don't all speak Danish, Norwegian or Swedish, but we all speak English. The most important thing is respect and understanding between one and another. 

    Want to join the journey?

    Are you ready to become part of an organization where no two days are alike - and where we love speed? Then send us your application and CV. We will call in for interviews until we have found our new colleague. 

    If you have questions about the position, please don't hesitate to reach out to our COO, Morten Sønderskov at mso@lunar.app.

    We can’t wait to read your application


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