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Quality Assurance & Development Specialist

Every month more than 1,5 million new reviews are posted on Trustpilot for one of the thousands of businesses on our review community. It’s no exaggeration to say that we’re growing at lightning speed. Every single day Trustpilot helps consumers choose with confidence while enabling companies to grow their businesses. Behind our global success is a passionate, international team working in a fast-paced, fun, vibrant environment. Does this sound like your kind of workplace?To support Trustpilot’s rapid expansion, we’re looking for a talented Quality Assurance & Development Specialist to join our team in Copenhagen.As our Quality Assurance (“QA”) & Development Specialist, you will be responsible for global Quality & Compliance alignment, training, quality checks and supporting agents across multiple offices. You will work closely together and report to the Global Director of Q&C Operations as well as having a close relationship with the global Q&C teams. Your tasks will be as follows:

Tasks:

  • Quality Assurance audits on Q&C Agents, ensuring managers get feedback to provide to agents and increase global alignment
  • Ensure Q&C teams are aligned globally through providing regular workshops, test alignment through quarterly quizzes, etc.
  • Provide management with quality assurance reports, to identify gaps in alignment across teams and identify ways to resolve gaps and improve the quality of the agents’ work.
  • Train and mentor new Q&C agents and carry out ad-hoc training of the Trustpilot organisation regarding our work to ensure the integrity of our platform.
  • Responsible for knowledge management in Q&C, including our internal knowledge library, Google Team Drive, document standardization, etc.
  • Responsible for creating processes  and making changes for Q&C Operations and Enforcement teams.
  • Create User Guides to assist agents on using the vast number of tools available to the teams
  • Work with the Q&C Content Creator in order to update macros and support articles that accurately reflect Q&C processes.
  • Work closely with our TnT (Tech) Team in order to fix any bugs and propose changes to ensure efficient processes.
  • Reporting and working closely with product teams from different departments on specific projects that have an impact on the Q&C, ensuring Q&C concerns are identified and raised.
  • Back-up other QA team member on Zendesk administration, which includes setting up dashboards/statistical overview, maintaining Zendesk tags/topics/triggers based on current processes, upload macros for agent use, constantly research Zendesk updates that can benefit operations, etc.

Skills:

  • Minimum of 2 year of experience working with Quality Assurance or similar.
  • Great understanding of Quality Assurance and Quality Improvement processes.
  • Experience working with and/or developing processes.
  • Previous experiences in the Compliance sector.
  • Excellent presentation skills and experience in creating reports.
  • Able to work independently and manage multiple projects at once. A proactive approach to task and issue handling is essential.
  • Ability to deal with multiple stakeholders on a regular basis.
  • Solid organisational skills and a keen eye for details.
  • Excellent written communication skills in English. Knowledge of other foreign languages is a plus.
  • Ability to structure your work and deliver results.
  • A can-do person who works efficiently & takes pride in ensuring quality alignment across multiple teams.

Application

Interested in learning more about Trustpilot? Check out our website www.trustpilot.com or stop by The Muse.   

If you see yourself in this role, submit your application in English by clicking below, and make sure to upload a personalised cover letter, in which you describe why you would be our ideal Quality Assurance & Development Specialist.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in ourPrivacy Policy.

About TrustpilotTrustpilot is a global, online review community that builds trust and increases transparency between consumers and businesses. Currently boasting more than 50 million consumer reviews of 250,000 businesses, Trustpilot produces a TrustScore for businesses based on recent reviews. Trustpilot’s community is live in 25 countries and more than 10,000 consumers sign up to Trustpilot every day. The platform also helps businesses generate insights through customer review data analytics. This can be used to continuously improve business operations, increase customer satisfaction and drive innovation. By enabling businesses to engage directly with customers, Trustpilot aims to set new global standards in consumer to business dialogue. Trustpilot has customers in 65 countries and has developed strong positions in Denmark, Sweden, UK, France, Germany and the Netherlands, as well as the US. With offices in Copenhagen, London, New York, Denver, Berlin, Melbourne and Vilnius Trustpilot’s +700 employees represent 40+ different nationalities.

 


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330033477Phoenix-dc9e056712019-05-28T00:00:00Quality Assurance & Development Specialist

Every month more than 1,5 million new reviews are posted on Trustpilot for one of the thousands of businesses on our review community. It’s no exaggeration to say that we’re growing at lightning speed. Every single day Trustpilot helps consumers choose with confidence while enabling companies to grow their businesses. Behind our global success is a passionate, international team working in a fast-paced, fun, vibrant environment. Does this sound like your kind of workplace?To support Trustpilot’s rapid expansion, we’re looking for a talented Quality Assurance & Development Specialist to join our team in Copenhagen.As our Quality Assurance (“QA”) & Development Specialist, you will be responsible for global Quality & Compliance alignment, training, quality checks and supporting agents across multiple offices. You will work closely together and report to the Global Director of Q&C Operations as well as having a close relationship with the global Q&C teams. Your tasks will be as follows:

Tasks:

  • Quality Assurance audits on Q&C Agents, ensuring managers get feedback to provide to agents and increase global alignment
  • Ensure Q&C teams are aligned globally through providing regular workshops, test alignment through quarterly quizzes, etc.
  • Provide management with quality assurance reports, to identify gaps in alignment across teams and identify ways to resolve gaps and improve the quality of the agents’ work.
  • Train and mentor new Q&C agents and carry out ad-hoc training of the Trustpilot organisation regarding our work to ensure the integrity of our platform.
  • Responsible for knowledge management in Q&C, including our internal knowledge library, Google Team Drive, document standardization, etc.
  • Responsible for creating processes  and making changes for Q&C Operations and Enforcement teams.
  • Create User Guides to assist agents on using the vast number of tools available to the teams
  • Work with the Q&C Content Creator in order to update macros and support articles that accurately reflect Q&C processes.
  • Work closely with our TnT (Tech) Team in order to fix any bugs and propose changes to ensure efficient processes.
  • Reporting and working closely with product teams from different departments on specific projects that have an impact on the Q&C, ensuring Q&C concerns are identified and raised.
  • Back-up other QA team member on Zendesk administration, which includes setting up dashboards/statistical overview, maintaining Zendesk tags/topics/triggers based on current processes, upload macros for agent use, constantly research Zendesk updates that can benefit operations, etc.

Skills:

  • Minimum of 2 year of experience working with Quality Assurance or similar.
  • Great understanding of Quality Assurance and Quality Improvement processes.
  • Experience working with and/or developing processes.
  • Previous experiences in the Compliance sector.
  • Excellent presentation skills and experience in creating reports.
  • Able to work independently and manage multiple projects at once. A proactive approach to task and issue handling is essential.
  • Ability to deal with multiple stakeholders on a regular basis.
  • Solid organisational skills and a keen eye for details.
  • Excellent written communication skills in English. Knowledge of other foreign languages is a plus.
  • Ability to structure your work and deliver results.
  • A can-do person who works efficiently & takes pride in ensuring quality alignment across multiple teams.

Application

Interested in learning more about Trustpilot? Check out our website www.trustpilot.com or stop by The Muse.   

If you see yourself in this role, submit your application in English by clicking below, and make sure to upload a personalised cover letter, in which you describe why you would be our ideal Quality Assurance & Development Specialist.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in ourPrivacy Policy.

About TrustpilotTrustpilot is a global, online review community that builds trust and increases transparency between consumers and businesses. Currently boasting more than 50 million consumer reviews of 250,000 businesses, Trustpilot produces a TrustScore for businesses based on recent reviews. Trustpilot’s community is live in 25 countries and more than 10,000 consumers sign up to Trustpilot every day. The platform also helps businesses generate insights through customer review data analytics. This can be used to continuously improve business operations, increase customer satisfaction and drive innovation. By enabling businesses to engage directly with customers, Trustpilot aims to set new global standards in consumer to business dialogue. Trustpilot has customers in 65 countries and has developed strong positions in Denmark, Sweden, UK, France, Germany and the Netherlands, as well as the US. With offices in Copenhagen, London, New York, Denver, Berlin, Melbourne and Vilnius Trustpilot’s +700 employees represent 40+ different nationalities.

 

2019-07-18T00:51:24.837 Every month more than 1,5 million new reviews are posted on Trustpilot for one of the thousands of businesses on our review community. It s no exaggeration to say that we re growing at lightning speed. Every single day Trustpilot helps consumers choose with confidence while enabling companies to grow their businesses. Behind our global success is a passionate, international team working in a fast-paced, fun, vibrant environment. Does this sound like your kind of workplace?To support Trustpilot s rapid expansion, we re looking for a talented Quality Assurance Development Specialist to join our team in Copenhagen.As our Quality Assurance ( QA ) Development Specialist, you will be responsible for global Quality Compliance alignment, training, quality checks and supporting agents across multiple offices. You will work closely together and report to the Global Director of Q C Operations as well as having a close relationship with the global Q C teams. Your tasks will be as follows: Tasks: Quality Assurance audits on Q C Agents, ensuring managers get feedback to provide to agents and increase global alignment Ensure Q C teams are aligned globally through providing regular workshops, test alignment through quarterly quizzes, etc. Provide management with quality assurance reports, to identify gaps in alignment across teams and identify ways to resolve gaps and improve the quality of the agents work. Train and mentor new Q C agents and carry out ad-hoc training of the Trustpilot organisation regarding our work to ensure the integrity of our platform. Responsible for knowledge management in Q C, including our internal knowledge library, Google Team Drive, document standardization, etc. Responsible for creating processes and making changes for Q C Operations and Enforcement teams. Create User Guides to assist agents on using the vast number of tools available to the teams Work with the Q C Content Creator in order to update macros and support articles that accurately reflect Q C processes. Work closely with our TnT (Tech) Team in order to fix any bugs and propose changes to ensure efficient processes. Reporting and working closely with product teams from different departments on specific projects that have an impact on the Q C, ensuring Q C concerns are identified and raised. Back-up other QA team member on Zendesk administration, which includes setting up dashboards statistical overview, maintaining Zendesk tags topics triggers based on current processes, upload macros for agent use, constantly research Zendesk updates that can benefit operations, etc. Skills: Minimum of 2 year of experience working with Quality Assurance or similar. Great understanding of Quality Assurance and Quality Improvement processes. Experience working with and or developing processes. Previous experiences in the Compliance sector. Excellent presentation skills and experience in creating reports. Able to work independently and manage multiple projects at once. A proactive approach to task and issue handling is essential. Ability to deal with multiple stakeholders on a regular basis. Solid organisational skills and a keen eye for details. Excellent written communication skills in English. Knowledge of other foreign languages is a plus. Ability to structure your work and deliver results. A can-do person who works efficiently takes pride in ensuring quality alignment across multiple teams. Application Interested in learning more about Trustpilot? Check out our website www.trustpilot.com or stop by The Muse. If you see yourself in this role, submit your application in English by clicking below, and make sure to upload a personalised cover letter, in which you describe why you would be our ideal Quality Assurance Development Specialist. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in ourPrivacy Policy. About TrustpilotTrustpilot is a global, online review community that builds trust and increases transparency between consumers and businesses. Currently boasting more than 50 million consumer reviews of 250,000 businesses, Trustpilot produces a TrustScore for businesses based on recent reviews. Trustpilot s community is live in 25 countries and more than 10,000 consumers sign up to Trustpilot every day. The platform also helps businesses generate insights through customer review data analytics. This can be used to continuously improve business operations, increase customer satisfaction and drive innovation. By enabling businesses to engage directly with customers, Trustpilot aims to set new global standards in consumer to business dialogue. Trustpilot has customers in 65 countries and has developed strong positions in Denmark, Sweden, UK, France, Germany and the Netherlands, as well as the US. With offices in Copenhagen, London, New York, Denver, Berlin, Melbourne and Vilnius Trustpilot s 700 employees represent 40 different nationalities.11jobnetdc9e0567100000000000IDK_OFIR_02DKDanmark228DKK2019-07-17T00:00:000000https://business.trustpilot.com/jobs/17008150EuropaDanmarkSjælland & øerStorkøbenhavnKøbenhavn3536665TRUSTPILOT A/S11Pilestræde 58, 51112København KDKDanmark0DKDanmarkDKDanmark8Fuldtid46Permanent769135JobNet4996649499664910028-05-20190https://dispatcher.ofir.dk/statistic/register?context=FeedEntrySearchedCount&feedId=dc2beb84&entryId=dc9e0567https://dispatcher.ofir.dk/statistic/register?context=FeedEntryDisplayCount&feedId=dc2beb84&entryId=dc9e0567https://dispatcher.ofir.dk/statistic/register?context=JobApplicationInitiatedCount&feedId=dc2beb84&entryId=dc9e0567&page=ShowJob&component=SendApplicationButtonhttps://dispatcher.ofir.dk/statistic/register?context=JobApplicationAppliedCount&feedId=dc2beb84&entryId=dc9e0567&page=EmailApplyForm&component=SendApplicationButtonQuality Assurance & Development Specialist1Dansk3Læse/ tale315218Kvalitetsmedarbejder0Øvrige361937562noreply@ofir.comDKDanmarkDKDanmark330084525Finnish-speaking part-time Quality Control AssistantRobot Nordiccom Aps in Copenhagen is looking for a Finnish-speaking part-time Quality Control Assistant Our valued Quality Assistant is starting studies abroad and therefore we are looking for a new colleague to our finnish team of 10, within the financial business. Perfect understanding of finnish is necessary, as the tasks consist of quality control. The main daily tasks being: Listening to calls made to the current customers of Finnish banks Giving feedback to our consultants Some administrative duties The job is suitable for someone, who requires a daily part-time job or for students in addition to their SU. You will work indepently but within our great team with mutual goals and helpful collegues in an international environment. We expect you to be commited, disciplined, result orientated and with a good energetic personality. We require someone to come in daily for 2-4 hours during weekdays to ensure the ongoing quality. We offer fixed salary, good collegues and working in both of our facilities (Indre by and Nørrebro). You will recieve a thorough training in your own language. Nordiccom ApS is a growing Nordic company placed in the heart of Copenhagen and now also in Helsinki. The companies we represent are major banking and insurance companies in Europe. With the entire Nordic market as our workplace and the phone as our tool, we provide solutions for sales and customer service for a wide range of companies in the financial business. We ensure the quality of our products and services and comply with banks standards and code of conduct. Nordiccom consists of about 85 employees divided into different teams and here you will meet Danes, Swedes as well as Finns. In Nordiccom we emphasize professionalism, but it is also important that we have fun when we are at work. Our goal is that our employees become skilled at their tasks and achieve good results. Are you interested , please contact us by phone 45 88 77 68 00 or by mail hr@nordiccom.dk. Hanne speaks Finnish J.

Nordiccom Aps in Copenhagen is looking for a Finnish-speaking part-time Quality Control Assistant

Our valued Quality Assistant is starting studies abroad and therefore we are looking for a new colleague to our finnish team of 10, within the financial business.

Perfect understanding of finnish is necessary, as the tasks consist of quality control. The main daily tasks being:

  • Listening to calls made to the current customers of Finnish banks
  • Giving feedback to our consultants
  • Some administrative duties

The job is suitable for someone, who requires a daily part-time job or for students in addition to their SU.

You will work indepently but within our great team with mutual goals and helpful collegues in an international environment.

We expect you to be commited, disciplined, result orientated and with a good energetic personality.

We require someone to come in daily for 2-4 hours during weekdays to ensure the ongoing quality. We offer fixed salary, good collegues and working in both of our facilities (Indre by and Nørrebro).  You will recieve a thorough training in your own language.

Nordiccom ApS is a growing Nordic company placed in the heart of Copenhagen and now also in Helsinki. The companies we represent are major banking and insurance companies in Europe. With the entire Nordic market as our workplace and the phone as our tool, we provide solutions for sales and customer service for a wide range of companies in the financial business. We ensure the quality of our products and services and comply with banks’ standards and code of conduct.

Nordiccom consists of about 85 employees divided into different teams and here you will meet Danes, Swedes as well as Finns. In Nordiccom we emphasize professionalism, but it is also important that we have fun when we are at work. Our goal is that our employees become skilled at their tasks and achieve good results.

Are you interested , please contact us by phone+45 88 77 68 00 or by mail hr@nordiccom.dk. Hanne speaks Finnish J.

 

NORDICCOM ApSKøbenhavn NV2019-09-05T00:00:002019-09-20T00:00:00
330090706ScanPeople søger en QA/QC-koordinator til kraftigt vækstende produktion i BallerupRobot På vegne af vores kunde i Ballerup, søger ScanPeople en dygtig QA QC-koordinator til deres kraftigt vækstende produktion. De beskæftiger ca. 40 medarbejdere i dag, og vil i løbet af 2019 gennemgå stor vækst. Virksomheden fokuserer kontinuerligt på at udvikle og forbedre deres måde at producere på - derfor søges der efter nye og dygtige medarbejdere. Virksomheden er i gang med en kraftig udvidelse af deres produktionsudstyr og arbejdsfaciliteter. Så inden for de næste par år, vil der ske rigtig meget nyt og spændende på den front. DINE ARBEJDSOPGAVER At agere som tovholder i organisationen, samt på kvalitetssikringen og vedligeholdelsen af virksomhedens ISO9001-system. At være ansvarlig for gennemgang og foretagelse af diverse afvigelsesrapporter og QA QC-aktiviteter. At sørge for Batch- og råvare-godkendelser. At stå for håndtering af produkt- og materialecertifikater (internt eksternt). At stå for kalibrering, opmåling og overvågning af udstyr, da dette også er en vigtig del af dagligdagen. At agere som koordinator på henholdsvis leverandør- og interne audits. At styre virksomhedens ramp-up på membranproduktionen. At varetage virksomhedens opbygning af ISO9001-systemet, på fabrikken i Hobro. Der kan derfor forekomme enkelte rejsedage til Hobro. DIN PROFIL Du har en baggrund som kvalitetsansvarlig eller kvalitetstekniker. Du har minimum 2-3 års erfaring fra en tilsvarende stilling. Du kan arbejde selvstændigt, og have mange bolde i luften på samme tid. Du arbejder struktureret, og er omstillingsparat når der er behov for dette. Du er klar til løbende at tilegne dig nye færdigheder, og til at håndtere udfordringer samt forandringer, som ligger foran dig. Du tager ansvar og er yderst bevidst om kvaliteten i dit arbejde. Du kan kommunikere på både dansk og engelsk i skrift og tale, samt behersker IT på brugerniveau. VIRKSOMHEDEN TILBYDER En afvekslende og alsidig hverdag i et uformelt produktionsmiljø. En virksomhed i vækst og med en super spændende fremtid. Fremragende personlige- og faglige udviklingsmuligheder. En lønpakke der modsvarer dine kvalifikationer, samt pensionsordning. En spændende fremtid med vækst og gode oplevelser, sammen med kompetente kollegaer. ANSØGNINGSFRISTVi ønsker at besætte stillingen hurtigst muligt og kalder løbende til samtaler. Vi venter på den rette kandidat, men send hellere din ansøgning i dag end i morgen. ANSØGNING Finder du ovenstående lige så spændende som os og er du klar til nye udfordringer, skal du via nedenstående link indtaste dine oplysninger og uploade ansøgning og CV. Har du nogle spørgsmål til stillingen, kan du kontakte Thomas Rastad eller Oscar Brammer på 43 31 00 71. SØG JOBBET HER http: www.scanpeople.axp.dk index.php?axp_act adetails version 1 axp_recruitment_references[] 11134 OBS: Hvis du allerede har registreret dig via vores database, skal du blot logge ind og tilføje jobkoden 11134 for at søge jobbet. Vi ser frem til at modtage din ansøgning! OM SCANPEOPLEScanPeople er en solid og dynamisk, danskejet virksomhed i Scanavo gruppen. En af ScanPeoples store styrker er medarbejdernes meget forskelligartede baggrunde. Vores succes som servicevirksomhed afhænger af et godt og effektivt samspil mellem os, vores kunder og vores kandidater. Vi besidder et vidtrækkende netværk og suppleret med en god solid teoretisk og praktisk baggrund, sikrer vi den bedste service og kvalitet til alle vi er i berøring med. Vi er yderst servicemindede og kompetente rådgivere med en bred erfaring indenfor vikarassistance, search, rekruttering, interim management og outplacement. Vi har med ScanPeoples blå division specialiseret os i at levere personale indenfor Industri, Medico, Teknik og Pharma. Vi har med ScanPeoples grønne division specialiseret os i at levere personale indenfor Salg, Marketing, Kontor og Administration. Yderligere information findes på: www.scanpeople.dk

På vegne af vores kunde i Ballerup, søger ScanPeople en dygtig QA/QC-koordinator til deres kraftigt vækstende produktion. De beskæftiger ca. 40 medarbejdere i dag, og vil i løbet af 2019 gennemgå stor vækst. Virksomheden fokuserer kontinuerligt på at udvikle og forbedre deres måde at producere på - derfor søges der efter nye og dygtige medarbejdere. Virksomheden er i gang med en kraftig udvidelse af deres produktionsudstyr og arbejdsfaciliteter. Så inden for de næste par år, vil der ske rigtig meget nyt og spændende på den front.

DINE ARBEJDSOPGAVER

  • At agere som tovholder i organisationen, samt på kvalitetssikringen og vedligeholdelsen af virksomhedens ISO9001-system.
  • At være ansvarlig for gennemgang og foretagelse af diverse afvigelsesrapporter og QA/QC-aktiviteter.
  • At sørge for Batch- og råvare-godkendelser.
  • At stå for håndtering af produkt- og materialecertifikater (internt & eksternt).
  • At stå for kalibrering, opmåling og overvågning af udstyr, da dette også er en vigtig del af dagligdagen.
  • At agere som koordinator på henholdsvis leverandør- og interne audits.
  • At styre virksomhedens ramp-up på membranproduktionen.
  • At varetage virksomhedens opbygning af ISO9001-systemet, på fabrikken i Hobro. Der kan derfor forekomme enkelte rejsedage til Hobro.

DIN PROFIL

  • Du har en baggrund som kvalitetsansvarlig eller kvalitetstekniker.
  • Du har minimum 2-3 års erfaring fra en tilsvarende stilling.
  • Du kan arbejde selvstændigt, og have mange bolde i luften på samme tid.
  • Du arbejder struktureret, og er omstillingsparat når der er behov for dette.
  • Du er klar til løbende at tilegne dig nye færdigheder, og til at håndtere udfordringer samt forandringer, som ligger foran dig.
  • Du tager ansvar og er yderst bevidst om kvaliteten i dit arbejde.
  • Du kan kommunikere på både dansk og engelsk i skrift og tale, samt behersker IT på brugerniveau.

VIRKSOMHEDEN TILBYDER

  • En afvekslende og alsidig hverdag i et uformelt produktionsmiljø.
  • En virksomhed i vækst og med en super spændende fremtid.
  • Fremragende personlige- og faglige udviklingsmuligheder.
  • En lønpakke der modsvarer dine kvalifikationer, samt pensionsordning.
  • En spændende fremtid med vækst og gode oplevelser, sammen med kompetente kollegaer.

ANSØGNINGSFRIST
Vi ønsker at besætte stillingen hurtigst muligt og kalder løbende til samtaler. Vi venter på den rette kandidat, men send hellere din ansøgning i dag end i morgen.

ANSØGNING
Finder du ovenstående lige så spændende som os og er du klar til nye udfordringer, skal du via nedenstående link indtaste dine oplysninger og uploade ansøgning og CV.

Har du nogle spørgsmål til stillingen, kan du kontakte Thomas Rastad eller Oscar Brammer på 43 31 00 71.

SØG JOBBET HER
http://www.scanpeople.axp.dk/index.php?axp_act=adetails&version=1&axp_recruitment_references[]=11134   
OBS: Hvis du allerede har registreret dig via vores database, skal du blot logge ind og tilføje jobkoden 11134 for at søge jobbet.

Vi ser frem til at modtage din ansøgning!

OM SCANPEOPLE
ScanPeople er en solid og dynamisk, danskejet virksomhed i Scanavo gruppen. En af ScanPeoples store styrker er medarbejdernes meget forskelligartede baggrunde. Vores succes som servicevirksomhed afhænger af et godt og effektivt samspil mellem os, vores kunder og vores kandidater.

Vi besidder et vidtrækkende netværk og suppleret med en god solid teoretisk og praktisk baggrund, sikrer vi den bedste service og kvalitet til alle vi er i berøring med. Vi er yderst servicemindede og kompetente rådgivere med en bred erfaring indenfor vikarassistance, search, rekruttering, interim management og outplacement.

Vi har med ScanPeoples blå division specialiseret os i at levere personale indenfor Industri, Medico, Teknik og Pharma.

Vi har med ScanPeoples grønne division specialiseret os i at levere personale indenfor Salg, Marketing, Kontor og Administration. Yderligere information findes på: www.scanpeople.dk

SCANPEOPLE ApSBallerup2019-09-16T00:00:002019-09-25T00:00:00
330088740Technician for Records Management in Quality Assurance SystemsRobot AGC Biologics is a leading global Contract Development and Manufacturing Organization, with a deep commitment to improving quality of life by bringing new biopharmaceuticals to market. Because of our dedication to building and empowering our internal teams, AGC Biologics is an innovative leader in the industry with an extensive network of cGMP facilities in the US, Europe and Asia. As such, we deliver a deep expertise, dynamic solutions and technologies, as well as customized services for the scale-up and cGMP manufacturing of protein-based therapeutics. We forge exceptionally strong partnerships with our clients, and we never lose sight of our pledge to deliver a reliable and compliant drug substance supply. Right. On time. For more information, visit www.agcbio.com. Technician for Records Management in Quality Assurance Systems We are looking for a skilled QA Technician or Librarian with a strong interest in Records Management in Electronic Document Management System to join our QA Systems department. The challenging position has a broad variety of responsibility areas across the biopharmaceutical manufacturing process and quality systems. You will join a team where you will have great opportunities to influence, change and improve processes. You will be part of the QA Systems department which is responsible for the Quality IT-systems for document handling, quality processes and training. Furthermore, the department is also responsible for internal and external audits, inspections from authorities, supplier management and release of materials. This role will together with seven highly dedicated quality specialists be the backbone the Quality Management System and your primary responsibility is: • Be responsible for our Electronic Document Management System (EDMS) • Document Control • Issuing numbers in the EDMS • Handling support task for Document Control Furthermore, the department is responsible for ensuring that our Quality System is in a state of control and based on your qualifications you will have responsibility for: • Training in EDMS processes • Training to become a Subject Matter Expert on key SOPs related to your area of responsibility Skills needed: • Librarian or QA Technician or other relevant experience • Good communication skills in English • Strong interest in Quality Compliance You must: • Have flair for Records Management and IT Systems • Be a team player and ready to learn new things • Take responsibility for own tasks. • Result oriented and able to work towards deadlines • Have high service level for both internal and external customers • Have good communication and empathy skills • Be flexible and pragmatic • Be structured and systematic • Be comfortable with MS office • Be positive and open minded Deliver quality assurance of biopharmaceutical products and API As QA Technician you will play a key role in bringing numerous pharmaceutical productions safely, efficiently and compliant to market. You will become part of an international and modern organization that delivers biopharmaceutical development and manufacturing right and on time. The position will in coordination with the QA Systems team provide EDMS support on weekdays within normal working hours from 8 to 16. You will cooperate closely with the other teams in QA and departments in the organization in order to ensure that all quality related activities are carried out effectively and in compliance with cGMP. Through internal and external audits, you are exposed to different ways of working with GMP and pharmaceutical manufacturing, and you can expect to build great expertise within these areas by interacting with our many different international customers. Our Quality System is compliant to ICH Q7 and US FDA 21 CFR part 11, 210, 211, 600 and 610. Join an international and agile organization At AGC, you will get great opportunities to work with a varied array of tasks and challenges. You will get experience with our various departments as well as exciting and challenging assignments, Furthermore, you will to a large extend be able to plan your daily work yourself. AGC offers an informal working environment, where high energy and enthusiasm is part of the daily work life. We respect each other and our individual differences. AGC s employees have a flexible attitude and we help each other to reach deadlines together as one Team. For further information regarding the position, please do not hesitate to contact Director QA Systems Erik Zobel, telephone 45 30 76 52 22 or HR business partner Niels Carlsen, telephone 45 23 34 61 56. The applications will be processed continuously, so please apply as soon as possible and no later than September 20, 2019.

AGC Biologics is a leading global Contract Development and Manufacturing Organization, with a deep commitment to improving quality of life by bringing new biopharmaceuticals to market. Because of our dedication to building and empowering our internal teams, AGC Biologics is an innovative leader in the industry with an extensive network of cGMP facilities in the US, Europe and Asia. As such, we deliver a deep expertise, dynamic solutions and technologies, as well as customized services for the scale-up and cGMP manufacturing of protein-based therapeutics. We forge exceptionally strong partnerships with our clients, and we never lose sight of our pledge to deliver a reliable and compliant drug substance supply. Right. On time. For more information, visit www.agcbio.com.

Technician for Records Management in Quality Assurance Systems

We are looking for a skilled QA Technician or Librarian with a strong interest in Records Management in Electronic Document Management System to join our QA Systems department. The challenging position has a broad variety of responsibility areas across the biopharmaceutical manufacturing process and quality systems. You will join a team where you will have great opportunities to influence, change and improve processes.

You will be part of the QA Systems department which is responsible for the Quality IT-systems for document handling, quality processes and training. Furthermore, the department is also responsible for internal and external audits, inspections from authorities, supplier management and release of materials.

This role will together with seven highly dedicated quality specialists be the backbone the Quality Management System and your primary responsibility is:
• Be responsible for our Electronic Document Management System (EDMS)
• Document Control
• Issuing numbers in the EDMS
• Handling support task for Document Control

Furthermore, the department is responsible for ensuring that our Quality System is in a state of control and based on your qualifications you will have responsibility for:
• Training in EDMS processes
• Training to become a Subject Matter Expert on key SOPs related to your area of responsibility

Skills needed:
• Librarian or QA Technician or other relevant experience
• Good communication skills in English
• Strong interest in Quality Compliance

You must:
• Have flair for Records Management and IT Systems
• Be a team player and ready to learn new things
• Take responsibility for own tasks.
• Result oriented and able to work towards deadlines
• Have high service level for both internal and external customers
• Have good communication and empathy skills
• Be flexible and pragmatic
• Be structured and systematic
• Be comfortable with MS office
• Be positive and open minded

Deliver quality assurance of biopharmaceutical products and API
As QA Technician you will play a key role in bringing numerous pharmaceutical productions safely, efficiently and compliant to market. You will become part of an international and modern organization that delivers biopharmaceutical development and manufacturing right and on time. The position will in coordination with the QA Systems team provide EDMS support on weekdays within normal working hours from 8 to 16.

You will cooperate closely with the other teams in QA and departments in the organization in order to ensure that all quality related activities are carried out effectively and in compliance with cGMP. Through internal and external audits, you are exposed to different ways of working with GMP and pharmaceutical manufacturing, and you can expect to build great expertise within these areas by interacting with our many different international customers.

Our Quality System is compliant to ICH Q7 and US FDA 21 CFR part 11, 210, 211, 600 and 610.

Join an international and agile organization
At AGC, you will get great opportunities to work with a varied array of tasks and challenges. You will get experience with our various departments as well as exciting and challenging assignments, Furthermore, you will to a large extend be able to plan your daily work yourself. AGC offers an informal working environment, where high energy and enthusiasm is part of the daily work life. We respect each other and our individual differences. AGC’s employees have a flexible attitude and we help each other to reach deadlines together as one Team.

For further information regarding the position, please do not hesitate to contact Director QA Systems Erik Zobel, telephone +45 30 76 52 22 or HR business partner Niels Carlsen, telephone +45 23 34 61 56.

The applications will be processed continuously, so please apply as soon as possible and no later than September 20, 2019.

AGC Biologics A/SSøborg2019-09-12T00:00:002019-10-20T00:00:00
330087259Global Safety Surveillance AssociateRobot Can you stay organised and handle complex documents? Are you able to handle business critical pharma documents and do you have a high-level command of English supplemented by very good organisational skills? Do you also want to join a successful company, dedicated towards fulfilling the vision of becoming the world s preferred dermatology partner? Then you may be the one we are looking for. Tasks and responsibilities You will assist the Global Safety Surveillance (GSS) product safety teams in planning their various reports. You will collect data and information from departments outside GSS, provide document support and retrieve data from the global safety database. In corporation with the product safety teams you prepare submission ready safety documents which meet regulatory requirements and you file and handle the documents in our electronic data management system. Your primary tasks are a good and varied mix of document support and document management tasks: Plan, coordinate, gather and compile information for safety documents, e.g. PSURs, DSURs, RMPs Create documents according to the LEO indexing instruction Perform technical quality control of reports and documents as per set instructions Pull out line listings and summary tabulations from the Global Safety database (ARISg) Maintain the schedule for periodic and ad-hoc safety reports Distribute reports and supporting documents to obtain internal review and approvals Perform exposure calculations based on extracted sales data from e.g. SAP Perform quality compliance tracking of documents submitted to authorities Keeping WORD templates up to date and in compliance to submission readiness Strong organiser with solid communication skills and excellent English As a minimum you have a bachelor s degree or equivalent relevant education, preferably with a minimum of 3 years from working in a regulated industry, e.g. pharma or food. Regardless of your background, you must bring a solid command of written and oral English and very good communication skills. Just as important are your high level of organisational skills including your excellent attention to detail and document quality. You like to take on responsibility, you work in a structured manner and you are committed, helpful and flexible. You have an excellent overall understanding of IT-systems programmes, and you are eager to learn more. On a personal level you are good humoured with a positive mindset, persistent in completing the tasks at hand, and appreciates being in contact with many colleagues across sections and departments. As you will be part of a fast-paced environment with many deadlines, and you will carry out many tasks simultaneously, you must be good at multitasking and prioritising. Additionally, you must be able to work independently as well as part of a team. Finally, you must be able to adapt to regular changes in processes, routines and ways of working. Global Safety Surveillance your new department? You will join a team of 3 experienced GSS Associates wo are a part of our Global Safety Surveillance (GSS) department. GSS includes just over 30 skilled and dedicated colleagues the majority are Safety Surveillance Advisors. GSS is part of LEO Pharma s Global Safety department based at the headquarters in Ballerup, Greater Copenhagen. We work in an open space office with a friendly and informal atmosphere. Applications will be reviewed on a running basis. So please don t hesitate in applying via the link at our website and remember to attach application and CV. We look forward to receiving your application.

Can you stay organised and handle complex documents?

Are you able to handle business critical pharma documents and do you have a high-level command of English supplemented by very good organisational skills? Do you also want to join a successful company, dedicated towards fulfilling the vision of becoming the world’s preferred dermatology partner? Then you may be the one we are looking for.

Tasks and responsibilities

You will assist the Global Safety Surveillance (GSS) product safety teams in planning their various reports. You will collect data and information from departments outside GSS, provide document support and retrieve data from the global safety database. In corporation with the product safety teams you prepare submission ready safety documents which meet regulatory requirements and you file and handle the documents in our electronic data management system.

Your primary tasks are a good and varied mix of document support and document management tasks:

  • Plan, coordinate, gather and compile information for safety documents, e.g. PSURs, DSURs, RMPs
  • Create documents according to the LEO indexing instruction
  • Perform technical quality control of reports and documents as per set instructions
  • Pull out line listings and summary tabulations from the Global Safety database (ARISg)
  • Maintain the schedule for periodic and ad-hoc safety reports
  • Distribute reports and supporting documents to obtain internal review and approvals
  • Perform exposure calculations based on extracted sales data from e.g. SAP
  • Perform quality compliance tracking of documents submitted to authorities
  • Keeping WORD templates up to date and in compliance to submission readiness


Strong organiser with solid communication skills and excellent English

As a minimum you have a bachelor’s degree or equivalent/relevant education, preferably with a minimum of 3 years from working in a regulated industry, e.g. pharma or food. Regardless of your background, you must bring a solid command of written and oral English and very good communication skills. Just as important are your high level of organisational skills including your excellent attention to detail and document quality. You like to take on responsibility, you work in a structured manner and you are committed, helpful and flexible. You have an excellent overall understanding of IT-systems/programmes, and you are eager to learn more.

On a personal level you are good humoured with a positive mindset, persistent in completing the tasks at hand, and appreciates being in contact with many colleagues across sections and departments.

As you will be part of a fast-paced environment with many deadlines, and you will carry out many tasks simultaneously, you must be good at multitasking and prioritising. Additionally, you must be able to work independently as well as part of a team. Finally, you must be able to adapt to regular changes in processes, routines and ways of working.

Global Safety Surveillance – your new department?

You will join a team of 3 experienced GSS Associates wo are a part of our Global Safety Surveillance (GSS) department. GSS includes just over 30 skilled and dedicated colleagues; the majority are Safety Surveillance Advisors. GSS is part of LEO Pharma’s Global Safety department based at the headquarters in Ballerup, Greater Copenhagen. We work in an open space office with a friendly and informal atmosphere.

Applications will be reviewed on a running basis. So please don’t hesitate in applying via the link at our website and remember to attach application and CV.

We look forward to receiving your application.

LEO PHARMA A/SBallerup2019-09-10T00:00:002019-09-24T00:00:00
330077559Akademisk medarbejder til DANAKRobot Har du lyst til at arbejde med bedømmelse af akkrediterede laboratorier inden for kalibrering samt fysisk, mekanisk og elektrisk prøvning, og være med til at lægge grundlaget for national og international anerkendelse af laboratorier så er du måske vores nye medarbejder. Som ledende assessor hos DANAK får du en uddannelse, der vil lære dig om de metoder vi bruger til bedømmelse af laboratorier og sikre dig forståelse for de akkrediteringsstandarder, som laboratorierne arbejder i henhold til. I uddannelsesforløbet vil du først være observatør på et antal bedømmelser, hvorefter du under supervision selv skal varetage bedømmelse af et antal laboratorier før du godkendes som ledende assessor. Bedømmelsesarbejdet omfatter udvælgelse og ledelse af et bedømmelseshold, som udover dig består af et antal eksperter (tekniske assessorer), oftest 1-2 men i visse tilfælde op til 4-8 eksperter. Du skal desuden koordinere og planlægge bedømmelsen og varetage afrapporteringen og den opfølgning, som ligger til grund for, at et laboratorium kan akkrediteres. Udover bedømmelse af laboratorier vil du kunne blive inddraget i drift af infrastrukturen i DANAK, som bl.a. omfatter betjening af sektorudvalg, kontakt til myndigheder, deltagelse i internationale arbejdsgrupper og komiteer, afvikling af kurser for de akkrediterede laboratorier samt regelmæssige møder med de tekniske assessorer. Vi kan tilbyde spændende og afvekslende arbejdsopgaver i et dynamisk miljø, med gode kollegaer og en uformel omgangstone. Du kommer til at arbejde i laboratoriesektionen både på vores kontor i Skovlunde og hos de akkrediterede laboratorier i hele landet. Da der er en vis rejseaktivitet knyttet til arbejdet med lange arbejdsdage til følge, vil du have flekstid og gode muligheder for fleksibilitet i at planlægge dit arbejde. Om osDANAK (Den danske Akkrediteringsfond) er en selvstændig og uafhængig fond, og er Danmarks nationale akkrediteringsorgan, som foretager akkreditering af danske virksomheder. DANAKs mission er at sikre troværdig dokumentation for overholdelse af kravspecifikationer gennem akkreditering. Det gør vi ved at akkreditere laboratorier, certificerings- og inspektionsorganer mv. til at kalibrere, måle, certificere og foretage inspektioner efter internationale standarder. Vi har et tæt samarbejde med myndigheder i Danmark og akkrediteringsorganer i andre lande. DANAK har 30 fastansatte medarbejdere, hvoraf 23 er ledende assessorer, samt 130 eksperter tilknyttet. DANAK har akkrediteret ca. 200 laboratorier, 40 certificeringsorganer og 50 inspektionsorganer. Om digVi forestiller os, at du er akademiker eller tilsvarende med en relevant naturvidenskabelig uddannelse f. eks. som maskin-, bygnings- eller elektroingeniør og med minimum fem års erhvervserfaring. Det er en fordel, hvis du har erfaring fra et eller flere af følgende områder: Kalibrering, måleteknik og estimering af måleusikkerhed Laboratoriearbejde Kvalitetssikring (f. eks. inden for ISO standarder og eller andet) Auditor (intern eller ekstern) Undervisning f. eks. afholdelse af kurser Myndighedsarbejde I jobbet er der brug for at du har gode kommunikationsevner - både skriftligt og mundtligt på dansk og engelsk. Desuden forventer vi, at du har en positiv tilgang til vores kunder og overskud til at klare en til tider meget travl arbejdsdag. Om vilkårene Vi har 37 timers arbejdsuge inklusiv frokost, flekstidsordning og flere personalegoder f. eks. sundhedsforsikring og massageordning. Da rejseaktivitet er en del af jobbet, indgår dette som en del af arbejdstiden.Vil du vide mere om jobbet som ledende assessor, er du velkommen til at kontakte sektionsleder for laboratoriesektionen Kirsten M. Rosenberg (7733 9583) eller ledende assessor Erik Bruun Lorentzen (7733 9562). Ansøgning Send ansøgning med oplysning om dine kvalifikationer og din arbejdsmæssige baggrund hurtigst muligt og senest 22. september 2019 til job@danak.dk. Har du lyst til at arbejde med bedømmelse af akkrediterede laboratorier inden for kalibrering samt fysisk, mekanisk og elektrisk prøvning, og være med til at lægge grundlaget for national og international anerkendelse af laboratorier så er du måske vores nye medarbejder. DANAK er udpeget som det nationale akkrediteringsorgan i Danmark. EU-Kommissionen har anerkendt akkreditering som et centralt element i styrkelse af det Indre Marked. Læs mere om DANAK og Den Danske Akkrediteringsfond på www.danak.dk

Har du lyst til at arbejde med bedømmelse af akkrediterede laboratorier inden for kalibrering samt fysisk, mekanisk og elektrisk prøvning, og være med til at lægge grundlaget for national og international anerkendelse af laboratorier så er du måske vores nye medarbejder.

 

Som ledende assessor hos DANAK får du en uddannelse, der vil lære dig om de metoder vi bruger til bedømmelse af laboratorier og sikre dig forståelse for de akkrediteringsstandarder, som laboratorierne arbejder i henhold til. I uddannelsesforløbet vil du først være observatør på et antal bedømmelser, hvorefter du under supervision selv skal varetage bedømmelse af et antal laboratorier før du godkendes som ledende assessor. Bedømmelsesarbejdet omfatter udvælgelse og ledelse af et bedømmelseshold, som udover dig består af et antal eksperter (tekniske assessorer), oftest 1-2 men i visse tilfælde op til 4-8 eksperter. Du skal desuden koordinere og planlægge bedømmelsen og varetage afrapporteringen og den opfølgning, som ligger til grund for, at et laboratorium kan akkrediteres.

Udover bedømmelse af laboratorier vil du kunne blive inddraget i drift af infrastrukturen i DANAK, som bl.a. omfatter betjening af sektorudvalg, kontakt til myndigheder, deltagelse i internationale arbejdsgrupper og komiteer, afvikling af kurser for de akkrediterede laboratorier samt regelmæssige møder med de tekniske assessorer.

Vi kan tilbyde spændende og afvekslende arbejdsopgaver i et dynamisk miljø, med gode kollegaer og en uformel omgangstone. Du kommer til at arbejde i laboratoriesektionen både på vores kontor i Skovlunde og hos de akkrediterede laboratorier i hele landet. Da der er en vis rejseaktivitet knyttet til arbejdet med lange arbejdsdage til følge, vil du have flekstid og gode muligheder for fleksibilitet i at planlægge dit arbejde.

Om os
DANAK (Den danske Akkrediteringsfond) er en selvstændig og uafhængig fond, og er Danmarks nationale akkrediteringsorgan, som foretager akkreditering af danske virksomheder.

DANAKs mission er at sikre troværdig dokumentation for overholdelse af kravspecifikationer gennem akkreditering. Det gør vi ved at akkreditere laboratorier, certificerings- og inspektionsorganer mv. til at kalibrere, måle, certificere og foretage inspektioner efter internationale standarder. Vi har et tæt samarbejde med myndigheder i Danmark og akkrediteringsorganer i andre lande.

DANAK har 30 fastansatte medarbejdere, hvoraf 23 er ledende assessorer, samt 130 eksperter tilknyttet. DANAK har akkrediteret ca. 200 laboratorier, 40 certificeringsorganer og 50 inspektionsorganer.

Om dig
Vi forestiller os, at du er akademiker eller tilsvarende med en relevant naturvidenskabelig uddannelse f. eks. som maskin-, bygnings- eller elektroingeniør og med minimum fem års erhvervserfaring. Det er en fordel, hvis du har erfaring fra et eller flere af følgende områder:
• Kalibrering, måleteknik og estimering af måleusikkerhed
• Laboratoriearbejde
• Kvalitetssikring (f. eks. inden for ISO standarder og/eller andet)
• Auditor (intern eller ekstern)
• Undervisning f. eks. afholdelse af kurser
• Myndighedsarbejde

I jobbet er der brug for at du har gode kommunikationsevner - både skriftligt og mundtligt på dansk og engelsk. Desuden forventer vi, at du har en positiv tilgang til vores kunder og overskud til at klare en til tider meget travl arbejdsdag.

Om vilkårene
Vi har 37 timers arbejdsuge inklusiv frokost, flekstidsordning og flere personalegoder f. eks. sundhedsforsikring og massageordning. Da rejseaktivitet er en del af jobbet, indgår dette som en del af arbejdstiden.
Vil du vide mere om jobbet som ledende assessor, er du velkommen til at kontakte sektionsleder for laboratoriesektionen Kirsten M. Rosenberg (7733 9583) eller ledende assessor Erik Bruun Lorentzen (7733 9562).

Ansøgning
Send ansøgning med oplysning om dine kvalifikationer og din arbejdsmæssige baggrund hurtigst muligt og senest 22. september 2019 til job@danak.dk.

Har du lyst til at arbejde med bedømmelse af akkrediterede laboratorier inden for kalibrering samt fysisk, mekanisk og elektrisk prøvning, og være med til at lægge grundlaget for national og international anerkendelse af laboratorier så er du måske vores nye medarbejder.

DANAK er udpeget som det nationale akkrediteringsorgan i Danmark.

EU-Kommissionen har anerkendt akkreditering som et centralt element i styrkelse af det Indre Marked. Læs mere om DANAK og Den Danske Akkrediteringsfond på www.danak.dk

 

DANAK DEN DANSKE AKKREDITERINGSFONDSkovlunde2019-08-23T00:00:002019-09-22T00:00:00
da-DK

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