Randstad seeks Swedish-speaking Sales and Service Agents for a travel agency in Aarhus

On behalf of one of our customers, we are seeking Swedish-speaking Sales and Service Agents for a permanent position in Aarhus. The job position is within the tourism industry, which means that you will be working in an international business each day where you will be helping customers with everything related to their travelling. As a Sales and Service Agent, you will assist and support guests before, during and after their stay. You will also communicate with incoming guests and partners through various communication channels.

Key responsibilities:

  • Sales and upselling to guests and potential guests
  • Effectively manage incoming contacts from guests & partners by any channel: phone, e-mail, chat, social media.
  • Record specific details of customer & partner contacts & ensure that action is taken in each and every case.
  • Research answers or solutions as needed within our policies & help to identify improvement areas.
  • Effective complaint handling to meet set targets for guest and partner satisfaction.
  • Keep the schedule adherence to a tee to support colleagues and customers to your best ability.
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies and processes.
  • Work effectively with the team to deliver and exceed KPI’s

Required competencies/skills:

  • Swedish language skills on native level
  • Basic verbal and written communication skills in English
  • Recent customer service experience
  • Fast typing skills with a high degree of accuracy
  • Detail-oriented
  • Strong problem-solving skills
  • Enthusiastic, logical, proactive, curious, flexible and positive attitude
  • Ability to exercise independent judgment on situations
  • Ability to understanding complex information and processes
  • Ability to work in a fast-paced environment
  • Ability to handle multiple inbound channels at the same time.
  • Team player with ability to build and maintain relationships, both internally & externally
  • Motivated by your own as well as the team's performance in a very number-driven environment

In addition to that, it is an advantage if you have experience in Salesforce use or other similar CRM software.

Additional information

The job requires flexibility in relation to work hours as work hours may be during the day, the evening or on the weekends.

  • The working hours are between 8 and 21 on weekdays and weekends.
  • This job is a full-time position (37 hours a week)

Application and contact

If you are interested in this job position, you can apply directly on our website by clicking on “Ansøg nu”. If you have any questions regarding this job position, please contact Team Leader Frank Jensen on tel. +45 27609954

We look forward to hearing from you

About Randstad
Randstad DK is part of the international Randstad Group, which is the world's largest provider of HR solutions. With over 4,800 offices in 38 countries, we provide work to more than 650,000 people worldwide every day.
In Denmark, we are among the leading temporary employment and recruitment agencies with branches in Copenhagen, Aarhus, Aalborg, Kolding and Esbjerg. A position we have achieved because we, as experts in the labor market, manage to match qualified graduates with the right job opportunities.


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