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Senior Content and UX Designer, Copenhagen

#contentdesign #UX #customerexperience

Are you a passionate designer looking to have an impact on the financial experience of 11 million customers across the Nordics? If yes, then you’ll fit right in!

Nordea’s Customer Experience & Design team is growing rapidly, and we are looking for a Senior Content and UX Designer to strengthen the crew. This is a chance for you who love tough problems and want to help to shape the next generation of digital customer experiences.

Working with highly trained and international teams in a fast-paced, agile environment, you’ll play a part in making us digitally native. Designing top-notch banking solutions to serve our customers’ continuously evolving needs – through innovative methods, collaboration with fintechs, etc. – is what excites you.

In Nordea, you will get the opportunity to apply your creative skillset to a variety of hard digital challenges – from building personalised banking experiences that are simply beautiful, creating the next generation of customer support, to bringing the customer experience strategy to life across four countries.  

Read on if you are ready to embark on a learning journey that will lead the way and push the limits in transforming the future of banking.   

About this opportunity

Welcome to Nordea’s Designer Community. The team is located in Copenhagen and harbours all talent - content, service, UX, and UI designers - necessary to shape the future of banking today. We hope you’re as excited about joining us on this transformational journey as we are!

Inside Nordea, we add value by working at the forefront of intuitive, innovative, and beautiful products that enable our customers. We work across projects that affect nearly all our customers, from retail to business banking, web, mobile, chatbots and soon-to-be voice. We strive to learn and understand our users’ needs, behaviours, and emotions that inform product strategy and design decisions.

What you’ll be doing:  

On a daily basis, you will work with native mobile or responsive web design projects from concept to development, while working side-by-side with our designers, developers and business stakeholders. We are looking for someone that is curious, continually looking for ways to grow their design skills, to work with our product development teams, to think critically about what we’re doing and how to improve the customer interactions through empathy.

  • Writing and designing solutions for complex customer needs in native mobile or responsive web platforms
  • Partnering, influencing and supporting other cross-functional delivery teams to shape the digital product or vision using Design Thinking practices
  • Working with the user research teams to gather insight, test hypotheses and incorporate customer feedback into solutions
  • Continuing to stay abreast of the latest design tools and techniques, customer needs, behaviour and perceptions, as well as business and industry drivers

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.

To succeed in this role, we believe that you:

  • Have a passion for all things design-related, with a desire to push the boundaries of design and customer experiences
  • Are eager to create clear, concise, usable content throughout a design
  • Have strong communication skills, including presentation skills and the ability to explain your design decisions
  • Have strong work ethic, underpinned by a positive attitude and a passion for learning and growing
  • Excel with an immaculate attention to detail
  • Are a well-organised, independent and curious self-starter with a proven ability to enable and produce high-quality design
  • Want to create a real impact and know how to uncover customer insights from data-driven environments

Your experience and background:

  • Several years of digital content and UX design with a multinational brand, design team or similar
  • BA/MA degree in Journalism, Art, Design, HCI or a related field
  • Experience working with multi-disciplinary teams and digital technologies
  • Expert at understanding UX writing, working with voice and tone and content strategy
    • Ability to write and edit for concise, plain language copy that carries users through a given journey, including text- and voice-based interactions
    • Ability to communicate the Nordea brand and its voice and tone principles through high-quality copy, keeping a consistent look and feel
    • Ability to maintain a clear and consistent long-term vision for content within and across products and channels
  • Ability to create user flows through detailed sitemaps, wireframes, and related documentation
  • Skills to iterate designs and prototypes
  • Knowledge to extract customer insights from data-driven environments

If this sounds like you, get in touch!

Next steps

Please submit in English your application and portfolio no later than 18 October 2020.

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving our customers and communities. So please come as you are.


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