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Senior Data Engineer

Job Description

At Zendesk, we get excited about building software that delivers the ultimate customer experience. Your favourite brands (like Airbnb, Uber, Slack, and Disney) use our products to engage you as a customer, and we lead the industry with beautifully simple software. And we’re constantly innovating - no really, we can’t wait to outdo ourselves in the near future.

is our analytics product. It is a complex business intelligence application, serving 100,000 customers, utilising data from over 500 million Zendesk users and 40+ external data source connectors. Explore is responsible for ingesting millions of records from the Zendesk product family and then allowing them to be queried and visualised at low latency - and all that at scale!

We’re looking for a hardworking Software Engineer to help take Zendesk products to the next level in terms of functionality and integrations. You’ll be joining a team that works on our Explore analytics data engine and data stores. Explore is a complex reporting application which provides analytics for Zendesk data. You’ll have the skills, experience, wisdom, patience and determination to work with the team to maintain and support the product to meet our customers needs.

What you'll do every day:

  • Create and maintain data pipeline architecture, data stores.

  • Identify, design, and implement internal process improvements: automating manual processes, optimising data delivery, re-designing infrastructure for greater scalability, etc.

  • Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL and AWS ‘big data’ technologies.

  • Build analytics tools that utilise the data pipeline to provide actionable insights into customer acquisition, operational efficiency and other key business performance metrics.

  • Work with stakeholders including the Engineering, Executive, Product, Data and Design teams to assist with data-related technical issues and support their data infrastructure needs.

  • Work with data and analytics experts to strive for greater functionality in our data systems.

  • What you'll bring to the role:

  • Up to five years of proven experience working on data pipeline or big data environments, and an extensive knowledge of data storage methodologies and technologies

  • Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases.

  • Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.

  • Familiarity with processes supporting data transformation, data structures, metadata, dependency and workload management.

  • Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.

  • Nice-to-haves:

  • Experience with big data tools: EMR, Hadoop, Spark, Kafka, etc.

  • Experience with relational SQL databases, including Postgres and Redshift.

  • Experience with AWS cloud services: EC2, EMR, RDS, Redshift

  • Experience with stream-processing systems.

  • Experience with object-oriented/object function scripting languages an advantage

  • What we offer

  • Full ownership of the projects you work on.

  • Team of passionate people who love what they do.

  • Interesting projects, ability to implement your own ideas and improvements.

  • Opportunity to learn and grow.

  • ...and everything you need to be effective and maintain work-life balance:

  • Flexible working hours.

  • Professional development funds.

  • Comfortable office and a remote setup.

  • Choice of your laptop and other equipment.

  • Premium Medical Insurance as well as Private Life Assurance.

  • Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. 

    More than 150,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk  has operations in the United States, Europe, Asia, Australia, and South America.

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